I've been living here for almost 6 years i had to call the emergency line yesterday at 7 (April 18, 2016). The guy on call 'frank' was rude and got very upset saying "why didn't you call during the day?". Obviously I wasn't home during the day to see that my AC wasn't working!
It was 81 degrees and he clearly let me know that he was not coming to take a look at the AC even after he knew I had an infant in the house.
I would never recommend living here. In fact after this incident I am looking to move.