Review History for anonymous

Settlers Run


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anonymous

Resident 2020

2/28/2020

I like it here but the main reason I stay is because the assistant .manager is very knowledgeable, super friendly and overall concerned about her residents. Now the reason the staff didn't get great reviews is because the first point of contact is usually the leading consultant who has become rude, belligerent and even asked when I walked NJ in "what do you want?" In a very rude tone. Her voice on the phone isn't friendly either. It is snippy, rude, and like you're bothering her. She never knows what to do and has been there long enough to ask questions if she wasn't fully trained or things have changed. But I noticed she doesn't say "well would you k ok and holding while j find out when at least two other people in management could probably answer the question. She acts better than others and I've seen her treat and speak rudely to other residents or prospective ones. I would not want to live here if I didn't already. I also noticed that even though rules are broken and it is stated in lease that they are eviction related offenses, it is not done, even with witnesses and obvious evidence. I have also had work orders go not fixed after several attempts to have them resolved and I am not maintenance and don't pay rent to do their job. I've had things fixed that were called in/sent in but lately haven't been. I feel bad having to remind them more than twice. So I live w/ the issues but would like to live here & be able to use every feature and normal option in an apartment. The girl's name who is rude is Carrie. It's my understanding she hadn't worked for awhile before and it shows. It's like having a spoiled brat who even blames others for her issues, clearly.

    Review 9 out of 120

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    Settlers Run

    March 2024

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