Review History for anonymous

Fountain Lake Apartment Homes


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anonymous

Resident 2012 - 2015

6/1/2015

So very VERY glad I moved. The good: 1. Cheap rent for a nice place. The apartments are built well, and are fairly cheap to cool/heat (our bill was ~$50/month for both electricity and water). In the coldest months (-17 degrees F) we paid ~$100 in electricity 2. Pets allowed, both dogs and cats, but no rodents/fish/reptiles. 3. Close to town. I could get just about anywhere in about 15 mins...very convenient 4. Live-in cop. Keeps the place "safe". Sort of. See below in "the bad" The bad: 1. Non-technical maintenance (so, toilets, oven, screen doors, everything but HVAC basically) took weeks to complete. I told them my toilet ran every night. Their response,"We didn't find anything wrong with it". I asked literally 3 times, over the course of two months to have the side door which prevents people from off the street from entering the building to be fixed. I had to finally leave a message on their voicemail (this after 2 visits in-person) requesting that this obvious security flaw be fixed. Done the next day. 2. Geese. So. Many. Geese. They honk EVERY MORNING from 7:00 am -> 8:30. So, great if you get up before then, free alarm clock, right? Oh wait, it occurs on the weekends too. These aren't quiet "Honks i can block out with a fan/radio/earplugs" honks. These woke me from deep REM through the 2x plane glass windows. 3. Be ready to hear your neighbors. You'll hear every heated argument that occurs in their living room. Bed rooms seem to be better insulated, but still, very annoying. 4. High cost of laundry. $1.50/Dry, $1.25/wash. $3.75/full cycle. Let's say it takes ~4 loads (the units are TINY) to do your laundry. That's $15/week. 15*52 = $780/year. You'd think at that rate the managers could keep the units working right? WRONG. There are only ever 2 washers/driers (out of 4) in working order. Also, 5. Staff. The staff is self-righteous, conceited, and apparently convinced that they walk on water and heal illnesses with a smile. Don't be taken in by their "warm" demeanor when you check the place out. They called out to me by name only when they were showing a prospective renter around the grounds. Any other time I made eye contact/waved I was ignored. Further, they just don't do their jobs. I asked many, many, many times for my online "renter portal" information to be added to my profile so I could pay my bills online. Never happened. We're talking 2 years, I'd ask every couple months, "Hey, have you done that yet?", "Oh, no, Sorry! We've been so busy!" There is no sense of subservience, no "Oh...You pay my salary...maybe I should listen to your desires". None of that. When I pay someone for a service, I expect that they'll treat me with a bit of respect, regardless of my age or ethnicity. The monochromatic hiring policies (spoiler alert: you won't find a single person of color on staff) are outdated and ought to be addressed (I suggest firing the manager and her office worker) 6. Live in cop. Total. Jerk. The cop gets a discount for living there, so long as he (this is in his contract) "Knocks on doors which is causing a problem until the person open the door" (this told to me, verbatim, by one of the office staff). Seems rather illegal to me, but I'm no lawyer. 7. If you rent a carport ($15/month, NOT INCLUDED with rent) be prepared to have a soviet-american-esque cold war to establish that you are now paying for and using that spot. Unpaying residents park in the carports that others pay for, and the management refuses to do anything other than put a piece of paper on their car asking them to not do it again. The sign that says, "Violators will be towed at owner's expense" is a laugh; no one was ever towed. If it were me, I'd keep *accurate* records of whose car has what license plate, and if someone parked in the premium spots that wasn't supposed to, I'd bill them for that month. 8. Internet war. Apparently one of the other residents thought it a good idea to try to DDoS my router. Meaning, they sent millions of "Disconnect" signals per second to my router to try to kick me off. So, if you plan on having wifi, be careful...there are likely cyber criminals living at fountain lake. 9. Mail. You can only get mail on the weekends from 9am-12 (noon) on saturday. That's. It. No Sunday mail pickup available at all. Ever. No matter what. The mail boxes themselves are small, meaning if you order a large magazine, be ready to have it scrunched up and torn to fit in your mailbox. All in all? I'd suggest you pay the extra money to live somewhere nice or get a smaller spot somewhere else. This community is going downhill fast. If you've got nowhere else to live, still go somewhere else. Never have I felt so objectified by a renting agency as at fountain lakes. They say you're "In Good Company", but this location doesn't properly represent IGC.

    Review 55 out of 238

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