Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 17.5 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 17.5 days |
Thank you so much for your review! We appreciate all the great things you mentioned about us, we're so excited that you're happy with us. The portal is definitely something we've been working on, but in the meantime we can accept online payments from your bank or credit union, most even can set up auto pay too. Please give us a call if we can be more assistance, we are happy to help! Stone Pointe Management
Thank you for your review, we are sorry to hear that you are having a bad experience. First let me apologize, for not always calling before we enter. Unfortunately, an emergency work order can be difficult to handle especially when we may have to enter different units and react quickly. We usually will leave an Emergency Notice to Enter or call afterward. Also, I am sorry for the delay this year for your AC being down longer than anticipated. With extended record highs and COVID19, we have experienced longer than usual wait times for parts/shipments, etc. I believe all residents that are dealing with non-working AC units have portable units in their apartments for immediate relief. if this is not your situation, please call us right away! In a review of all service requests, I do not see any open service request for wasp, it looks as though we have handled them. If you are still having issues with them, please call us and tell us exactly where they are. Lastly, I do want to mention that Stone Pointe is all-electric, so keep that in mind when we have extreme temperatures (hot and cold) when considering your utility bills. You will not have a gas bill here, I hope this helps a little. Again, thank you for your review, we only want GREAT experiences here, so your reviews help us make it better! Call us directly if you still have any concerns, we are always happy to help. Stone Pointe Management
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$662
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Studio
$768
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1 Bedroom
$983
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2 Bedrooms
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Stone Pointe Village Apartments