Review History for Verified Resident 862940

Copper Chase at Stones Crossing


Updated Review

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Resident 862940

Verified Resident 2011 - 2023

7/17/2023

Please share this comment for marketing. Just any other business of making money. Services are poor. Rates for internet and lease renewal has no limit. Mangers have changed like seasons . No accountability.
    Manager

    7/19/2023

    Copper Chase at Stones Crossing
    Verified Resident 862940, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
    2 Previous Reviews

    Previous Review

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    Resident 862940

    Verified Resident 2011 - 2021

    6/24/2021

    I have been a long time resident of Copper Chase and one of the services I want and need is maintenance. Response time maintainence request is unreasonable. There seems to be consistent staff but not enough making wait times longer.
      Manager

      7/2/2021

      Copper Chase at Stones Crossing
      Reviews like this give us motivation and help us ensure we provide high-quality care. Unfortunately, good dependable service techs are hard to find right now. We are currently working to solve this problem. Please let us know if there is anything else we can do for you; we are more than happy to help!

      Previous Review

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      Resident 862940

      Verified Resident 2011 - 2020

      1/14/2021

      Copper Chase is a good neighborhood. New management has done a lot for the community. My main concern is with maintanance and upkeep on apartment itself. It has been 10 years in the apartment complex, 5+ years in my current apartment . Blinds have wear and tear and so does carpet. In my balcony there is a broken support which was brought to attention almost a year ago. It was then side tracked by then maintenance as is it an external structure and not in living space. When all lights fixtures were fitted with energy efficient bulbs , staff used my upholstered chair to climb on , left my fan in the living room and left me a ton of cleaning.
        Manager

        1/16/2021

        Copper Chase at Stones Crossing
        Thank you again for taking the time to let us know how we did. Please call the office so we can discuss your maintenance issues. Unfortunately, Covid has put us under tight restraints as to what we can fix at this time. Our ultimate goal is 100% satisfaction. We hope you have a great day!

        Review 18 out of 133

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