Review History for energy-efficient

Mission Hills Village Apartments


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energy-efficient

Resident 2004 - 2014

1/10/2014

They say that change is good but what ever they are changing around here sucks. We have been living here for some many years and love it here but lately things are not so good. We dont have a problem with the office or maintenance because they can only do with what funds they are given? Why haven't the furnace filters been changed for all most 8 months? Is it because maintenance doesn't have the money? Or is because the money is in the pockets of the people who own the apartment? Why do you tell people that the apartments are energy-efficient and they are not the doors and windows are 30 years old during the winter ice forms on the inside of the windows and air comes through the doors and windows. And way are the furnace and the air conditioner are as old as the apartments? Everything needs to be up dated so people wont have to pay big utility bills.
    Manager

    2/10/2014

    Mission Hills Village Apartments
    We are very sorry to hear this feedback. We welcome feedback from our residents and we encourage you to bring your concerns directly to the office so we take care of your problems in a timely manner so your small issue doesnâ??t grow into a larger frustration. The furnace filters were done in the late fall, so if your furnace filter hasnâ??t been completed for some reason please contact the office and we will do a service request. As far as energy-efficient apartments, if you are having problems with your doors, windows, weather stripping, furnaces, air conditioners, etc. please contact the office to put in a service request. All of these items can be repaired/replaced if they are not working properly. Regarding the added comments, gaps under your doors can be repaired please contact the office to put in a service request. Also, members of the office team take an interest in our residents during the time they live here so any questions directed your way regarding your move out reasons or otherwise are not meant to be offensive. We like to find out why people are moving out of our community just in case there is a reason we can help with. On the final point addressing the security deposit, security deposits are refunded to residents that do not have a rent balance and do not have damages in the apartment when they leave. Every resident is welcome to set up an appointment to do walk through with maintenance on their move out date. Again, we encourage you to contact the office if you would like to address any of these concerns further or if you any other questions.

    Review 5 out of 44

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    Mission Hills Village Apartments

    March 2024

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