Brookwood Apartments
#20,480 #132 #378

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Brookwood Apartments

5301 Turtle Creek South Drive, Indianapolis, IN 46227
(235 Reviews)
$770 - $1,150/mo

Reviews

(229)

3.2 rating

See Details

235 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

prospectiveVisited 2023

10/27/2023

Black mold under sinks, homeless drug addicts

This place is horrible, black mold!! Homeless people sleeping in bldgs high crime area! They are charging residents for a pool that doesn't work!! The lead maintenance tech is a drunk & doesn't know anything about maintenance.

    Review Author Icon

    Resident 2022

    10/14/2022

    Staff members have been great

    Mackenzie Ann Smith Was great with my move in process from beginning to end as well as making sure everything went a smoothly as possible. The Amazon drop box is a big plus. Thank you for all your assistance Mackenzie…

      Manager

      10/18/2022

      Brookwood Apartments
      Thank you for your kind words! Finding a new home can be a bit scary, but you trusted our dedicated staff, and we're so grateful for that! We're thrilled knowing that you're enjoying your experience here at Brookwood Apartments. If you have any additional feedback that you wish to share, please don't hesitate to reach out.
      Review Author Icon

      anonymous

      Resident 2020 - 2022

      8/31/2022

      great complex

      great complex - very communicative and helpful in a pinch. awesome location, close to our kid's schools, nice workers. They keep it clean and the little cookouts for us are always fun! Indy needs more of what this place s going on! I've been searching for 6 years for a good place !

        Manager

        9/3/2022

        Brookwood Apartments
        Wow! We can't thank you enough for your kind words! We are so happy knowing that you love calling Brookwood your home. Our team works hard to meet expectations like yours. If there's anything we can do for you, please reach out. Happy living!
        Review Author Icon

        anonymous

        Resident 2020 - 2022

        8/30/2022

        Great apartments

        I’ve been living here almost 3 years and I love it . The community and staff are wonderful, always smile and small events for us to do . I appreciate what they put in for us . It’s a friendly environment for kids and close to shopping centers .

          Manager

          9/3/2022

          Brookwood Apartments
          Hello, thank you so much for the positive feedback and your continued loyalty over the years. We're through the roof with smiles knowing the many reasons you love calling Brookwood your home. Our knowledgeable and dedicated team is here for you, and we're happy knowing we hit the mark. Thank you for being so kind and helping to share the word with others.
          Review Author Icon

          Leticia_V

          Resident 2020 - 2022

          8/29/2022

          Love the apartments but the Staff is the best part

          While I love the space and convenience of my apartment the staff is what makes all the difference. The office staff are amazing, kind, and caring. They take the time to know their residents and actually care about you as a person not just as a number. The maintenance staff are amazing. They work hard and take great care of their tenants. I feel like I am actually part of something here not just a pain or a bother so many of my friends and coworkers have complaints about their apartment complexes not handling repairs and just closing out tickets or not answering the phones and I am shocked I have never had an issue with the team at Brookwood any maintenance issue is handled timely any emergency situation is handled quickly and the office staff answers the phone or returns my call without fail. I couldn't ask for a better community. They are definitely who I recommend to anyone looking for an apartment because I plan on staying a while and the staff here is why.

            Manager

            8/31/2022

            Brookwood Apartments
            Wow! Thank you so much for your kind words, Leticia! Our team works hard to provide an enjoyable living experience, and we're happy knowing we hit the mark with you. We are so grateful to have you as a resident here at Brookwood Apartments. Don't hesitate to reach out if there's anything we can do for you. We're here for you!
            Review Author Icon

            Jeryl_H

            Resident 2022

            8/4/2022

            Kind and warm hearted people from the staff to the maintenance

            I had a pleasant and wonderful time at Brookwood Apartment any issue that I had was taking care of on time and professionally done they have a excellent team that works together and they was always respectful when I came to the office or spoke with them on the phone I must say if they say there going to take care of it they did thanks Brookwood Apartment for everything I will always remember the Love that was showed Thanks

              Manager

              8/6/2022

              Brookwood Apartments
              Hello! Thank you for taking the time to share your enjoyable experience! We're thrilled to hear the many reasons you loved calling Brookwood Apartments home. Our dedicated team always does our best to provide 5-star resident care. Thanks again for sharing your kind words; we appreciate you!
              Review Author Icon

              anonymous

              Resident 2019 - 2022

              7/8/2022

              5 stars for Brookwood apartments Professional staff 24 hrs maintenance service Very professional Brookwood office staff dealing with hundreds of families Thanks Brookwood ?? Apartments are Very accessible for people with disabilities

                Manager

                7/12/2022

                Brookwood Apartments
                Hello! Thanks for leaving us such an excellent review- our dedicated staff will be pleased to learn of your high praise. Our team works diligently to ensure our resident's happiness; we are thrilled that you love living here at Brookwood. Thank you again for your kind words!
                Review Author Icon

                anonymous

                Resident 2020 - 2022

                5/4/2022

                The worst place to live in Indiana.

                Since Ive lived here, which is about 2 years now, this apartment complex has been nothing but trash My next door neighbor every few months comes outside and screams racial slurs, as well as vivid threats like letting people's throats. I did take a video of this behavior and email it to the complex as well as making police reports, and nothing happened. The police said that no one was home, and the apartment complex did nothing. Which is kind of crazy considering that they pride themselves on a diverse community. A couple months ago, a maintenance man came into my apartment saying that there was a leak in the apartment below mine and that the leak was coming from the sink in my bedroom bathroom. He tore a hole open underneath my sink, and left. No one has been back to fix it. Today is finally the last straw though. About 100 people have gathered outside of my apartment, and I called the police non-emergency line since they are taking up all the spots as well as walking through the street. A couple are even working on cars. The police said that there is nothing that they can do… See More>
                  Manager

                  5/7/2022

                  Brookwood Apartments
                  Hello, I appreciate your honesty in sharing what has been your experience in our community. Reviews like this are difficult for me to read, as our team is devoted to satisfying our residents. My sincerest apologies you feel our team does not care. I want to assure you that our team does care; please contact me directly at resientservicesIN@monarchinvestment.com if you'd like to discuss.
                  Review Author Icon

                  Loabunny

                  Resident 2021

                  11/20/2021

                  Today I learn more they lie about keeping the building clean ,they never change the garage bag they know that the water aways go into apartment I move into its less than a month . This side is called the ------ in red wood they don't picture of this side. I was told them I want to move out I going to fight for our right . The other is well kept up. Judge Judy who ever can help us . I won't stop u leases people manager do right stop using covid your staff have no mask ??. U all knew what this place is like .

                    Manager

                    11/23/2021

                    Brookwood Apartments
                    Hello, thank you for your feedback. We always aim to deliver an extraordinary experience- we apologize that is not the case. We take our reviews very seriously. They help us continue to provide excellent service and understand areas where we can improve. We would love to discuss your concerns in more detail, but unfortunately, we do not know who you are. Please feel free to message me privately residentservicesIN@monarchinvestment.com if you care to discuss. Again, thank you for your feedback.
                    Review Author Icon

                    anonymous

                    Resident 2021

                    8/3/2021

                    This place in infested with roaches, I only been here for 7days. I want to break my lease. I can not live like this at all. How can I get out my lease due to how nasty the apartment complex are. This is not safe for the little ones

                      Manager

                      8/4/2021

                      Brookwood Apartments
                      Hello, anonymous; I appreciate you bringing your concerns to our attention; surely we want to address this issue right away- please call us anytime you're experiencing an unpleasant issue. That way, we can take action immediately. Too, we're so sorry to learn that some unwelcoming pest are welcoming you; our dedicated team is happy to help in any way to resolve this issue. We will be in contact ASAP- thank you so much. If you ever have additional feedback or would like to discuss this further, please don’t hesitate to reach out via e-mail at residentservicesIN@monarchinvestment.com. We're here for you, and we appreciate you.
                      Review Author Icon

                      jenbryant84

                      Resident 2020 - 2021

                      1/29/2021

                      I love this community because the staff, maintenance, and everyone involved are quick to resolve or fix any problems that arise. Have not had any problems to complain about. The upkeep of the property is well maintained and the removal of snow is done.

                        Manager

                        2/1/2021

                        Brookwood Apartments
                        Hi Jen! Wow, we can't thank you enough for your kind words. Our dedicated team works hard to ensure our resident's happiness and we're thrilled knowing we hit the mark with you. Please don't hesitate to reach out if there's anything we can do for you. Thanks again for calling Brookwood Apartments to be home.
                        Review Author Icon

                        Summer2012@

                        Resident 2020

                        3/6/2020

                        Staff has done nothing but be as unprofessional as possible never in my life have I had someone threaten to evict me as much as the current management has in just over a few months and it's allowed because corporate doesn't address anything pertaining to the apartment management it's a sad day when your allowed to hide behind a office and think you can just threaten people and dictate demands and what your gonna do or else!! I personally would want professionalism running my company not that of someone who gets a little authority and thinks they can say and do what they chose to people and it's acceptable but obviously it is because like I said corporate will just pawn you off the the so called apartment management!!! Way to run a company!

                          Manager

                          3/6/2020

                          Brookwood Apartments
                          We are sorry that your experience at our community didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at residentservicesIN@monarchinvestment.com. Again, thank you for your feedback.
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2019

                          12/16/2019

                          I do not ike these apartments due to the drug activity and the crime. They drug dealers in the area and a cop faciity. Heroin and meth are the drug of choice. Do not move here I hated it. I would rather die.

                            Manager

                            12/18/2019

                            Brookwood Apartments
                            Thank you for your feedback. We always aim to deliver a great experience-we take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. We'd love to discuss your concerns in more detail, but unfortunately, we don't know who you are. Please feel free to message me privately at residentservicesIN@monarchinvestment.com so we can discuss. Again, thank you for your feedback.
                            Review Author Icon

                            anonymous

                            Resident 2015 - 2018

                            9/20/2018

                            Oh man where do I begin... I lived in Brookwood for three years while I was a graduate student at UIndy. It was close to school and cheaper than most of the places around the area. That is about where the good things end. Over the years, and especially more in the last year, I have had EVERY problem you can imagine. It started with mice in the apartment, and pest control doing nothing to help. These mice chewed that carpet up and left their poop everywhere and Brookwood didn't care. I keep my apartment clean and pest control even said that the pests were not coming from my place, meaning that my neighbors were not maintaining the cleanliness of their own place, which will give you an idea of who your neighbors might be if you move there. After the mice there were cockroaches, and then... a snake. I found a SNAKE in my apartment. I discovered that it had crawled in through one of the giant gaping holes in the wall underneath my kitchen sink. Pest control was very unhelpful and I ended up having to go through the health department to get Brookwood to do anything about… See More>
                              Manager

                              12/12/2019

                              Brookwood Apartments
                              we are sorry that your experience at our community didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at residentservicesIL@monar.... Again, thank you for your feedback.
                              Review Author Icon

                              Alexis_T124

                              Resident 2018

                              7/19/2018

                              After only being a resident of Brookwood for 11 days my roommate his truck was vandalized and attempted to be stolen. The truck is not able to be driven due to needing a new ignition causing him to miss work. I do not feel safe living under these conditions and being constantly worried about my safety. I was informed by the manager that they two security cameras one for the office and one for the pool. None of which face any of the apartment buildings or parking lots. Secondly, the lack of communication between residents and staff is unacceptable. They fail multiple times to inform you of all the utilities that you are responsible for paying. I was told several times, on the phone,in person, and while signing the lease that we are " only responsible for water, trash, and sewage." Nowhere in those three things listed does electric fall. I even took it upon myself to ask a number of times if electric would be paid for by Brookwood Apartments and I received the same answer every time, that Broc and I were only responsible for water, trash and sewage. Thirdly, I called Brookwood Apartments when I first was… See More>
                                Manager

                                12/12/2019

                                Brookwood Apartments
                                we are sorry that your experience at our community didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at residentservicesIL@monar.... Again, thank you for your feedback.
                                Review Author Icon

                                anonymous

                                Resident 2018

                                6/28/2018

                                Brookwood Apartments is the absolute worst apartment complex I have ever lived in. The office staff is rude and never picks up their phones, they also regularly make mistakes when processing rent and like to claim that's you didn't pay the full amount or pay at all, even after they process your money order or check. The maintenance team is incompetent and will not answer the emergency line. Also, drug addicts from the neighboring motels like to hang around the complex and overdose in the common hallways. I would not recommend this place to anyone.

                                  Manager

                                  12/12/2019

                                  Brookwood Apartments
                                  we are sorry that your experience at our community didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at residentservicesIN@monar.... Again, thank you for your feedback.
                                  Review Author Icon

                                  blacksj

                                  Resident 2016

                                  9/2/2016

                                  DO NOT LIVE HERE. We had the most horrible experience with the management. They were demeaning and rude to us and did not have the decency to give us any notification for multiple situations and forced us an extra $1,000 dollars for a month we would not be living there. They were crass and horrible to me each time I interacted with them and THEY WILL TAKE ADVANTAGE OF YOU and make you pay more than originally agreed upon. TERRIBLE EXPERIENCE - I wish i could give them zero stars. I would not wish this Apartment complex or the management team on my worst enemy.

                                    Review Author Icon

                                    Resident 246631

                                    Verified Resident 2016

                                    6/18/2016

                                    The community is nice and queit. The enterance is on a busy street but its an easy access to entertainment shops and food.the floor plans are nice. The staff is nice and i like the fact it has a fitness center. Parking is good but could be better.

                                      Review Author Icon

                                      Resident 240652

                                      Verified Resident 2016

                                      5/25/2016

                                      Me and my family love the place and how friendly the staff is. We love the installation and the where the apartment building is located. Like the neighbors and the total environment. We share the experience with friends if we know they are looking for a good place to live at.

                                        Review Author Icon

                                        Resident 236103

                                        Verified Resident 2016

                                        5/9/2016

                                        For this being my first apartment, it is a lot better than most. The staff is amazing and the apartment itself looks like I'm "Ballin, but on a budget" it's pretty great. Plus there is a pool, which is always a plus. And the fitness center is pretty top.

                                          Review Author Icon

                                          Resident 232481

                                          Verified Resident 2013 - 2016

                                          4/21/2016

                                          Quiet neighborhood even for a place that has a lot a mixed crowd. The Office Staff has always been amazing with answering an questions or concerns and Maintenance has never made me wait more than 15 minutes after I put in my request. I've been here going on 3 years with no issues.

                                            Review Author Icon

                                            Resident 224523

                                            Verified Resident 2016

                                            5/17/2016

                                            the worst problem I have is the water on back patio I would like to put out flowers & sit outside but when it rains it washes dirt on patio & I can not see my car other than that I love the apt. I like it because it is easy to get to bank,stores,doctors thanks

                                              Review Author Icon

                                              Resident 223397

                                              Verified Resident 2016

                                              3/11/2016

                                              The neighborhood is great. It is clean and quiet here. There is a playground for kids. Shopping is so close. Anything you could want to shop for is here. The schools are great. Restaurants are very close too. I would recommend this place to everyone.

                                                Review Author Icon

                                                Resident 218302

                                                Verified Resident 2015 - 2016

                                                2/17/2016

                                                Buildings are old and so are the appliances. It is an ok place to live, but if I could afford something else I would move in a heartbeat. Our neighbors keep their door open and an distinguishing smell fells up the stairway. We have had tons of problems and now our rent it going up and the problems are still there. You cannot just paint over mold.

                                                  Review Author Icon

                                                  Resident 218052

                                                  Verified Resident 2016

                                                  2/17/2016

                                                  That staff was nice and helpful, I love the layout of the apartment. Also love how close it is to everything and the look from outside. I would let my friends and family know about this place. I have loved it so far wouldn't change a thing at us apartment.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Evergreen

                                                    1 Bed, 1 Bath | 626 - 741 sq. ft.

                                                    $770 - $850

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Elm

                                                    1 Bed, 1 Bath | 771 sq. ft.

                                                    $820 - $980

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Bravado

                                                    2 Beds, 1 Bath | 895 - 972 sq. ft.

                                                    $860 - $915

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    F
                                                    F

                                                    Renter Ratings

                                                    D-

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    F

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer and Dryer Available
                                                    Parking
                                                    • Covered Parking
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $30. Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.. Pet Limit: 2. Comments: There is a non-refundable pet fee of $300 at move in. There is a monthly pet rent of $30 per pet. No more than two (2) pets with a combined weight of 150 pounds are allowed per apartment.
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                                                    • Cats Allowed
                                                      Fee: $300. Rent: $30. Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.. Pet Limit: 2. Comments: There is a non-refundable pet fee of $300 at move in. There is a monthly pet rent of $30 per pet. No more than two (2) pets with a combined weight of 150 pounds are allowed per apartment.
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                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Courtyard
                                                    • DishWasher
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Flexible Monthly Rent Payments with Flex Rent
                                                    • High Ceilings
                                                    • Kitchen Islands in Select Homes
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
                                                    • Refrigerator
                                                    • Window Coverings
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                                                    Leasing

                                                    Residents at Brookwood Apartments can enjoy our community amenities including our on-site fitness center, playground, swimming pool, laundry center, and more. Our community combines quality apartments, a wonderful location, and excellent management to create a great rental experience. Stop by our office to take a tour of our beautiful pet-friendly community and find your new southside Indianapolis apartment today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 04:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 235 number of votes by renters, Brookwood Apartments is currently rated 3.2 out of 5 stars.
                                                    Brookwood Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Brookwood Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Brookwood Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Brookwood Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Brookwood Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Brookwood Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $30
                                                    Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.
                                                    Pet Limit: 2
                                                    Comments: There is a non-refundable pet fee of $300 at move in. There is a monthly pet rent of $30 per pet. No more than two (2) pets with a combined weight of 150 pounds are allowed per apartment.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $30
                                                    Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.
                                                    Pet Limit: 2
                                                    Comments: There is a non-refundable pet fee of $300 at move in. There is a monthly pet rent of $30 per pet. No more than two (2) pets with a combined weight of 150 pounds are allowed per apartment.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 1.5 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Brookwood Apartments

                                                    July 2024

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                                                    Brookwood Apartments is a 626 - 1,129 sq. ft. apartment in Indianapolis in zip code 46227. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $770 - $1,150. Nearby cities include Beech Grove, Speedway, Warren, Lawrence, and Whitestown.

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