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7601 Carlton Arms Drive, Indianapolis, IN 46256
7601 Carlton Arms Drive, Indianapolis, IN 46256

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Lake Castleton Apartments

 
 
 
 
 
 

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Sean Stults • Resident 2018 Not Recommended
Reviewed 05/30/2018
I put in maintenance request to get my AC fixed eight (8) days ago. My apartment is still 90 degrees when I get home. Maintenance won't return call when I leave messages. I tried to get the business office to give me a time frame of when it would get fixed. The lady refused to tell me how long it would take and when I insisted she give me a timeframe she hung up on me. My apartment is 90 degrees and I put the original maintenance request in 8 days ago. Is this how you want to be treated by your landlord?
Lake Castleton Apartments Manager05/31/2018

Hello Sean. Thank you for giving us your feedback. We are terribly sorry about the turn around time on your maintenance request. We will look into this and fix your issue right away. We are working on improvements in our communication process so this will not happen in the future. Thank you for your patience.

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