Lake Castleton Apartments
nachtstein • Resident • 2019 Not Recommended
While the apartments look great and the staff "seem" to be helpful if you have a maintenance issue they are slow to respond...if they do at all. I have had an air conditioning issue since move in. I was told it would be addressed quickly. Their own maintenance staff has determined that the air conditioning unit needs replaced in writing. That was 3 weeks ago and I've been told that they know nothing about a new unit and will fix it if possible, 24 hours after I was left the formal Sterling Management repair notice. I cannot get a call back from the complex maintenance manager and no one in the office knows anything or is saying. It's going on a month and the height of summer is coming and Lake Castleton CAN'T be bothered to address the issue or even provide an update. Stay away if you want responsive support and customer service!
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