Review History for w132sms

Landmark Apartments


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w132sms

Resident 2012

6/21/2012

So far, SKEPTICAL!!!

Hello all, I moved in this apartment at the beginning of May and had a horrible move- in experience. I am very selective in my decision making process and took months before I settled on my decision. I visited the property multiple times and read reviews like these to help.I loved the area, the property being gated, decent pricing,and that they had AT&T Uverse! However my experience so far has been bad in regards to the staff and unit itself. Before move-in, I made all of the arrangements to transfer my services one week before move-in and was told by AT&T that Uverse was not available at my unit. I immediately called and talked to one of the leasing managers who assured me that is was available and would call me back after she contacted their AT&T represenative for the property. Days had passed since I last spoke with her and I called her back as I was moving in the next day. She still had no information for me, was very nonchalant, and deflected the lack of communication on another leasing associate! AT&T is NOT available at all units on this property and this had me scrambling at the last minute to make other arrangements for cable and internet service! AT&T offered me dish network but now the property told me that I had to pay $150 deposit to have this service. I was livid at the lack of communication and disregard for a future resident. I wanted to cancel the entire move in however could not at last minute. Went in after this to sign lease before move in and same woman messed up leasing agreement for my boyfriend and I. I choose not to deal with her anymore. Upon move-in, I found a pile of trash on bathroom floor, a broken patio screen, and ripped tile on the kitchen floor; many that I mentioned prior to move in. The things were eventually fixed but I am still very skeptical... Now 1.5 months into lease, my AC unit does not cool my small apartment! Bedrooms receive no air flow and are hot(would need to leave doors open to cool off but still hot). AC would be on all day at lowest temperature of 45 degrees and coolest apartment gets is 78 on hottest days so far in 90's!!!!! They have come to "fix" it once but air flow is still the same. Maybe old ventilation system but this was not even an issue at my old apartment which was older in construction. I am now afraid of electricity bill for the AC that is not working to full effect and fans to cool off the rest of the apartment. I have always been a quiet tenant and have never asked for too much. I just believe in customer service and amenities that I am promised. The property seems quiet thus far and I have had no problems with the residents. I am a fair judge and will be back for another update soon. Just beware prior to move in.

    Review 20 out of 158

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