Resident · 2011 - 2014
I used to love the place. The previous management was awesome and tried to keep residents satisfied. BUT the new management (-------) simply sucks! She is extremely unprofessional, rude, tries to screw you in anyway she could, and doesn't honor what the property has promised you. I renewed my lease for a year and got a carpet cleaning as a promotional offer. When I asked for it, they refused to honor it because I trusted them at lease signing by not asking for the cleaning at the time of my renewal! They told me it is implicit that I have to ask for the cleaning in the first "2-3" month! Yes, " 2 to 3 months"! They don't even know how it should exactly work! She doesn't even understand what the word "implicit" means! Now comes the worst part! When I was leaving the place, I made sure the place was spotless. I received a final statement with strange charges like odor removal. I do not smoke and I do not use spices in my food! They charged me for a towel hanger that was installed on the door when I moved in. When I talked to -------, she told me that she will look into it and "call me" to let me know if it has been resolved. Needless to say, she did not call me back. A week before the due date, I called the office and they told me that I have to pay for all the charges. I wanted to talked to ------- and they told me she was busy and she will call me back! 10 minutes later one of the staff called me and told me they cannot do anything about it. AGAIN, I asked for the manager and they told me she was not available. Instead of calling me back, she was avoiding me and sending messages through the office staff! That is the most unprofessional and ridiculous thing I have ever seen coming from a person in charge of an establishment. She simply does not deserve and cannot handle a management position! Don't go there if she is still in charge and you hate being screwed!