Review History for Tori_S855

Parc Bordeaux


Updated Review

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Tori_S855

Resident 2018 - 2019

1/1/2019

Back in May my A/C went out & I called every day to get it fixed. They kept putting Freon on to reboot it but that would only last a couple hours & they had an actual a/c professional come to look & he told me that the whole unit needed replaced. That's 5 days after they had kept putting freon back on & this is the beginning of May. It was 90 degrees in my apartment for a month & a half. I had to call the board of health in JUNE to force them to fix it. In the meantime we had a window unit because it was not a living condition for anyone. I actually got sick from pollen getting in my system from the window being open for the window unit because they wouldn't fix it & the unit got my apartment down to about 78-80 which was better than 90. This was when the old manager Michelle was here & she didn't care how people lived. She ended up getting fired which was the best safety decision made by Birge & Held. Well at the same time, in April my water heater needed replaced & they replaced it but didn't turn the water off in the apartment & it flooded. I still at this point have had no help with them replacing my $170 rug or even giving me some money for the electric bill from the window unit running it up. So I have paid $300 a month for IPL because of this & then come to find out my water heater needed replaced AGAIN (twice within a few months) & after it was replaced again, the water still wasn't getting hot. This was back in August or so. Now back in November I had no hot water again. Come to find out I had TWO leaks in my water lines & that's what was causing my water heater to constantly run which was keeping my IPL bill at $300 a month. Mind you I have a 1 bed 1 bath & have ALWAYS paid my rent on time. They have still not come to a conclusion on how to help me & it's December. I will say Jenny (new manager) has been much more reliable & helpful in getting stuff done but it's the upper management that won't give her answers on how to help me. If you want to deal with these kind of bills & issues go for it but I don't know who would. Poor poor hospitality in taking care of the people that pay their bills. Not to mention the robberies & when we told the management they said that we have a security officer but I've talked to a few neighbors & none of us have ever seen one.
    Manager

    1/14/2019

    Parc Bordeaux
    We are sorry to hear that Parc Bordeaux has fallen short of pleasing you as a resident. Thank you for being so patient and understanding. We hope we found a solution that worked for you and we wish you well in the future. Talk soon! Parc Bordeaux Management Team
    1 Previous Review

    Previous Review

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    Resident 494824

    Verified Resident 2018

    6/19/2018

    Terrible only because of the apartment manager Michelle. She is extremely rude & unorganized, she doesn't care to make sure your problems are fixed, my a/c was out since May 6 & just got fixed last week
      Manager

      6/19/2018

      Parc Bordeaux
      We are sorry to hear that Parc Bordeaux Apartments has fallen short of pleasing you as a resident. It sounds like we got started off on the wrong foot, we would like the opportunity to make things right and we encourage you to visit or call the leasing office to discuss your situation in a little more detail. Talk soon. Sincerely, Parc Bordeaux Management Team

      Review 15 out of 136

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