Office people are nice but I often have a hard time reaching them whether it be because they have taken an extended break or just aren't available to answer the phones. When I do get ahold of them they are extremely helpful. Maintenance came out right away when i saw that my patio door wouldn't lock which made me happy. Apartment itself is huge for the price and I love the updated appliances. Laundry room DEFINITELY needs work. I don't feel comfortable washing my clothes in there. Overall, i am satisfied with where I am at.