Resident · 2018 - 2020
This complex was wonderful when I originally moved in summer of 2018. Since then, it has been taken over with new management. Because my back area was a dirt pit, I laid sod so that my dog would not drag in mud in summer 2019. A few months later, I came home from work to see all the sod I laid was torn up. There was no notice on my door explaining what happened. After talking with management, it appeared their landscaper went to the wrong apartment, thereby entering my residence with no permission as required under the lease. There was no initial offer to fix this mistake. I had to strongly suggest they fix this. Emails requesting updates on this were solely on me; there was no effort by management to expedite a resolution. After a month or so, the landscaper, again with no notice, replaced half the sod that had been torn up. I sent an email acknowledging the half, and asked when the rest would be completed. I had a face to face conversation with management over this, showing a picture of what I had laid that summer and what had been done since. I even emailed the picture to show that this issue has not been fully resolved. Three months later I am still not made whole. After pointing out once again that this issue has not been resolved, I'm notified that management says that is all they will be doing because they believe there's existing sod (there's not) and they will not reimburse when I said I would finish their landscaper's half attempt at resolution and send them the bill. I doubt management has stepped foot near my place and has solely taken the word of the landscaper. I had a great relationship with the original management, and it's sad this is what I have to put up with now.