What are noise levels like at Penrose on Mass Apartments?

The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Penrose on Mass Apartments?

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is Penrose on Mass Apartments?

The community is rated 4.5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.9/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.9/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 45% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 175.6 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 2 Baths

Ratings & Prices for Penrose on Mass Apartments, Indianapolis, IN

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	4.5
Office Staff	4.7
Maintenance	4.9
Neighborhood	4.9
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.9/5
SatisFacts™ Maintenance	4.9/5
SatisFacts™ Renewal Survey	4.3/5

Review Count

Number of reviews in the past 365 days	20

Manager's Review Engagement

Percentage of reviews responded to	45%

Manager's Review Reply Time

Average time to respond to reviews	175.6 days

Ratings & Reviews (36 Reviews)

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Verified Resident 553168 • vrp • 2020 - 2021

01/03/2021

All staff are very helpful, friendly and attentive. The community is safe and maintained. I'm looking forward to the spring/summer courtyard experience and fun. There are plenty of establishments within walking distance.

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Verified Resident • vrp • 2020

Updated Review

10/30/2020

The location and appearance of the apartment are perfect and the maintenance and help in the office is wonderful. The presence on Mass ave and its many shops and restaurants is perfect as are the views of the beautiful Murat and Atheneum.

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for sharing your experience with us, we appreciate your feedback! -Penrose on Mass-

2 Previous Reviews· Last 10/10/2020

Verified Resident • vrp • 2019 - 2020

Updated Review

10/01/2020

JC Hart was the only management company in Marion county who did not refund residents a portion of rent for the 4+ month amenity shutdown. The cardio equipment in the "gym" is inferior to any surrounding community and about 25% of the size. We shouldn't be… See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for taking the time to provide feedback to us. We are always happy to meet in person to go over any further concerns, thank you! -Penrose on Mass-

Previous Review

· 09/10/2020

Verified Resident • vrp • 2019 - 2020

08/27/2020

The staff is so proactive and communicates well! 2020 has been such a difficult year but they have tried to provide a safe environment for us to live and work. It is also a quiet, respectful place for all. See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for sharing your experience with us, we appreciate your feedback! -Penrose on Mass-

Verified Resident • vrp • 2020

08/13/2020

Great move in experience. Unit was fully cleaned and newly painted. Management staff was very helpful. Great building location. Missing some amenities I'm used to in previous apartments (package wall, ability to buzz in guests, no water in fridge, no under cabinet lights, no soft close… See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for taking the time to provide feedback to us. We will definitely look into the concerns you have shared! -Penrose on Mass-

Verified Resident • vrp • 2019 - 2020

08/10/2020

Decent at best. Building was brand new at move in and we are already noticing cleanliness concerns. There are also personal/asset safety issues that need resolved. The Manager can be off-putting/rude. Their Covid-19 rules are more restrictive than required. See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for taking the time to provide feedback to us! We will definitely look into the concerns you have shared and welcome you to meet with our new Community Manager with any further feedback you may have, always happy to assist! -Penrose on Mass-

Verified Resident • vrp • 2020

08/08/2020

My experience at this community has been nothing but pleasant, professional, and, most importantly, welcoming. I love that this particular neighborhood and area is filled with young professionals like myself and I feel incredibly safe living here.

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for sharing your experience with us, we appreciate your feedback! -Penrose on Mass-

Verified Resident • vrp • 2020

08/06/2020

I just moved in at Penrose, and the entire process has been amazing. From the time I first contacted the management staff, they have been nothing but friendly and ready to help with anything. The apartment was also in beautiful condition when I moved in. The… See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for sharing your experience with us, we appreciate your feedback! -Penrose on Mass-

Verified Resident • vrp • 2020

07/18/2020

The apartment complex and units are very modern and new. The apartment amenities are nice (gym, pool, community lounge, etc.), and the apartment community is welcoming and quiet. The location is also prime, with lots of restaurants and shops within walking distance. It's a very good… See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for taking the time to share your experience with us, we appreciate your feedback! -Penrose on Mass-

Verified Resident • vrp • 2020

07/18/2020

I moved in just recently. The staff that helped us lease our apartment was extremely responsive, professional, and personable. They made the process easy, and we love our apartment. Great location and awesome new apartment unit.

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for sharing your experience with us, we appreciate your feedback! -Penrose on Mass-

Resident • 2020

07/02/2020

Nice, modern apartment complex with beautiful units. I love the location, the amenities, and the "newness" of the building. The leasing office staff are also professional which is a plus. A very great location for young professionals.

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Verified Resident 782601 • vrp • 2019 - 2020

06/22/2020

Great apartment building. Units are beautiful and the amentities are excellent. The leasing staff is extremely friendly and helpful. I have not found the building to be noisy which is wonderful. It's a respectful and friendly community.

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Verified Resident 781445 • vrp • 2020

06/18/2020

Covid restrictions exceed the CDC and are unnecessary. Making an appointment for the gym?? removal of all the pool furniture?? On top, they offered no discounts during the lock out for not being able to use the facilities. See More

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Verified Resident 781444 • vrp • 2020

06/18/2020

The amenities are wonderful and the apartment is clean and new. I just moved in here and I am very pleased with everything. I have covered parking (125-175 per month) and it is very accessible and close to my apartment (in basement right below apt). Very… See More

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Verified Resident 778633 • vrp • 2020

06/11/2020

so far it has been weird due to the current pandemic but the location, the condition of the building itself has been great. The downfall has been that every other apartment in the area has opened up its pool and gym, it seems our building or… See More

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Verified Resident 776276 • vrp • 2020

06/06/2020

I relocated from Mississippi to Indianapolis for a nursing position. I had never been to the state let alone the city. I had an amazing experience with Mrs Randi Ireland in securing a lovely studio as well as having a speedy move-in. She put my best… See More

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Verified Resident 775698 • vrp • 2020

06/04/2020

So far so good. It is Quiet, clean, secure, and at a nice location. It is relatively pricey for a 1 bedroom, but you are paying for the location and new building, appliances, and hopefully being close to your work.

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Verified Resident 773144 • vrp • 2020

05/28/2020

Penrose is a gorgeous, tasteful apartment complex with fabulous amenities. The leasing staff is super helpful and personable and the residents as well. The location directly on mass ave is icing on the cake!

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Verified Resident 770137 • vrp • 2019 - 2020

05/18/2020

This is a great place to live. The apartments are very nice, the location is stellar, and the staff are always very pleasant to deal with. I would recommend this location for anybody looking to live in downtown Indy.

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Verified Resident 766875 • vrp • 2020

05/07/2020

Fantastic leasing agent and seamless move-in process. Clean grounds, apartment was clean, and great communication from the staff. Flexible move-in dates as well. Would definitely recommend as a community to live in!

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Verified Resident • vrp • 2019 - 2020

01/04/2020

I have lived at Penrose for 7 months now. Since I've moved in, I have felt like part of a community. Compared to other apartment complexes I have lived in, this staff goes above and beyond what I'd expect. Everything is impressively clean, well-serviced, and elegant.… See More

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Penrose on Mass Apartments Manager

01/02/2021

Thank you for taking the time to share your experience here at Penrose on Mass, we appreciate it!

Verified Resident 710459 • vrp • 2019

10/26/2019

I moved in 3 days ago and so far the experience Has been great. Easy move in process, staff were very helpful and the apartment was well prepared and cleaned for move in. Amenities are great and you can't beat the location's close proximity to almost… See More

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Verified Resident 708273 • vrp • 2019

10/19/2019

Great location and great community with a great office staff! Pool and hot tub are great to have on Mass Ave. Best location and amenities downtown. Apartments have great layouts. I love my 2 bedroom apt with a view of Mass Ave and downtown. We have… See More

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Verified Resident 690524 • vrp • 2019

09/05/2019

Top quality and design on Mass avenue Indianapolis which is the place to live downtown in Indianapolis. Besides wonderful apartments equipped with great gym, pool and BBQ area. The front desk staff are very professional and eager to help.

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Verified Resident 678201 • vrp • 2019

08/14/2019

It's been wonderful so far! I have had great experiences with the leasing and maintenance staff. All of the maintenance requests have been handled very quickly and the leasing staff and friendly and responsive. Also, the location is perfect! I can walk to pretty much everything… See More

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•

Updated Review