Review History for anonymous

Slate Run Apartments


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anonymous

Resident 2008 - 2011

3/20/2012

Don't expect prompt responses or your refund back

I lived at Slate Run for a little over 3 years. When I first moved in maintenance and office staff were awesome. Unfortunately, the maintenance man left and the office manager died. After that they had issues keeping office and maintenance workers there. When someone was in the office they did not return calls or answer the phone. I had a leak that I was told the source "couldn't be found" meanwhile water was pooling in the attic and I threw out 90% of the items I had stored in the attic. Ants are a huge problem with the complex. They got rid of the landscaping company and had the maintenance guy do the lawn. Eventually, tenants were "paid" by the maintenance man to do the lawn. It took 4 days for a water heater to be replaced - and that was after several calls asking about the status. They actually left the water heater unhooked at 4 pm one day and returned the next morning just to to hook it up. Overall, the property was quiet, however, as I was moving I noticed the high standard of screening tenants was downgraded and I no longer felt the level of security I had been used to. After being told I'd receive my full refund back during the walk through I had to call several times to the office and the property accountant. The office manager even stated that the company is "notorius for not giving back refunds." After several attempts to track down a corporate number I gave up and filed a claim with the BBB. The company never responded to the claim but after 2 weeks I did receive the refund in the mail. If you rent here you need to document everything. Put maintenance requests in writing with a date and take photos when moving in and moving out.

    Review 7 out of 11

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