Review History for anonymous

The Life at Wood Springs


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anonymous

Resident 2007 - 2013

9/16/2013

Just signed my sixth year lease at Springhill. There have been issues now and again, however in general I had no complaints until now. Springhill implemented a parking policy within the new year. I was of the understanding that we could only have 2 passes for which I have, however, I have a third car so I would have to park in the designated visitor's parking. Last night, I erroneously parked in a permit parking area. I thought it was a visitor's area, it was late, and I had parked there many times before. I go out this morning to find my car towed. I then talked with the office manager for assistance, she says her hands are tied, can't give special treatment. There were 4 cars towed and 3 of them visitors. I'm a resident, not a visitor. I call corporate and the manager doesn't return my call, he has the office manager call me, even after she tells him that she's already spoken with me. This how the treat their residents of six years. It's $145 to get my car out, money I don't have. The office manager says that maybe she can talk the tow people out of charging the $30/day fee until I'm able to get it. Left another message withe corporate, no response yet.

    Review 8 out of 15

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    The Life at Wood Springs

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