Review History for Fabolousity00

Summerwood on Towne Line


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Fabolousity00

Resident 2013

11/11/2013

Though I have only live at Summerwood going on 4 months now, and have had a few issues, to give a NO recommendation to future residents would be absurd. When I first moved in I was told by the property manager, ---- that my washer and dryer would be installed on a Friday and it wasn t. I called in the next day, Saturday, only to be told that someone would get back with me. Come Monday afternoon after not hearing from nobody, I called and asked to speak to ---- who was busy and was told she would call me back. She never did. My washer and dryer was delivered that day, but the miscommunication was not appreciated. My other issue was a maintenance issue. My toilet in the second bathroom ran all the time. My first water bill was $90 and my second water bill was $100. After having put in a maintenance request and having maintenance come out. The toilet still ran. Again I tried to contact ---- who I could not reach, nor did she ever return my phone call. After speaking to one of my neighbors I was told to call and speak to the assistant property manager, ------. Once I called and spoke to ------ he assured me that he would send maintenance out that same day and have my issue taken care of. Which he did. After speaking to ------ I was little aggravated at myself for not dealing with him in the first place, lol. ------ was very genuine and sympathetic to the issue. And let me know that once maintenance left if I encountered the same issue to call the leasing office and they would figure something out. I let ------ know right then and there on the phone that I would prefer to deal with him and only him. I found ------ to be very professional and caring of the residents. Versus his superior who seemed to not care about her residents. ---- has a very condescending way of talking to people, I find her to be very rude at times, and very unapproachable. I personally feel as if her and Daniels titles should be switched. And in regards to the previous comment about the apartments not accepting partial payments. I am not for sure what his scenario may have been. But recently I had my own issue, where I had switched jobs and got into a jam with paying my rent. After speaking to ------, him reassuring me he would call me back after speaking to the regional manager I was assured that if I held up my end of the bargain that I would be okay. In regards to the actual dwelling. Parking can be a little hectic at times. But for the most part it s not that bad. Yes the trash was a bit of an issue at first. People would leave their trash out versus putting it in the compactor, they have seemed to gotten that under control. Other than that I have no complaints! Again everybody is different. But I do love my apartment and plan on renewing my lease when the time comes.

    Review 40 out of 117

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    Summerwood on Towne Line

    March 2024

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