Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 164 days |
Contact Property
The Lakes
8740 Arborway Lane
Indianapolis, IN 46268
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 164 days |
While we appreciate you taking the time to share feedback with our team, we're disappointed to see your review. We work hard to ensure that each of our homes are in top-notch condition for our residents, so it's concerning to hear that this wasn't your experience. We would be more than happy to further discuss your feedback and encourage you to connect with our office.
While we appreciate you taking the time to leave us this feedback, we're disappointed to hear about your experience. We work hard to maintain our homes and ensure that our residents are absolutely comfortable as well. Although broken appliances can occur from time to time, we're glad to hear that you are able to appreciate our timely and efficient maintenance! We would love to assist in creating a five-star experience for you, so please feel free to drop by our office at your earliest convenience, so we can answer any questions or discuss any ideas you may have for updating our lovely community. Thanks!
Thank you so much for taking the time to let us know about your experience here at The Lakes! Our team is thrilled to read that you've had an incredible stay, and that you've been enjoying so many aspects of living here in the community. We're committed to making this an amazing place to live at, so please reach out to us if you ever need anything, thank you.
Dear sprite50, Thank you for your kind review of The Lakes! I am so pleased to know you enjoy your apartment. I agree--it's so wonderful to be able to walk to all of the great restaurants and shopping in the area. Please let me know if there is anything we can do for you in the future. Katie Wright, Property Manager.
Thank you so much for sharing your four-star review of The Lakes! We couldn't be happier to see that your experience here has been so positive, especially because of our homes and amazing staff. Thanks again, and please don't hesitate to call should you have anything else to share - we're always looking for ways to improve the experiences of our residents and guests!
Thank you for your feedback! I'm thrilled to hear you enjoy living at The Lakes, and it made our day to hear you have found our office and maintenance teams to be helpful and responsive to your needs. We set very high standards for our performance, so please note that I have passed your comments along to the team. We appreciate your compliments and we encourage you to continue to provide feedback, both positive and negative. All comments are valuable tools for improvement. Thank you, again! Morgan McElroy, Property Manager
Good afternoon, Thank you for your kind review of The Lakes! I appreciate you taking the time to let us know how my team and I are doing. I am pleased to know you have enjoyed your experience so far and we look forward to exceeding your expectations in the future. Please let myself or my team members know how we may assist you going forward. Katie Wright--Property Manager [email protected]
Thank you for your review of The Lakes! I am pleased to know you have enjoyed your home and time with us. Isn't it great that we are so close to all of those places? Makes living here so convenient! Please let us know if there might be anything we can do for you in the future. Best of luck to you! Sincerely, Katie Wright-Property Manager
Chaitanya24, Thank you for your review of The Lakes! I appreciate you taking the time to let us know how we are doing. My team and I look forward to exceeding your expectations as we head into the new season. Please feel free to reach out to me any time with any questions or concerns. Sincerely, Katie Wright--Property Manager
Thank you for your review of The Lakes! I am so glad you enjoy your home and appreciate you taking the time to let us know how we are doing. Be sure to keep a look out for more great property improvements this year, as well as great resident events! Sincerely, Katie Wright-Property Manager.
Dear JHWillow, Thank you for your review of The Lakes! I appreciate you taking the time to tell us how much you love the community and the various features we offer. Isn't it great that you can walk to Starbucks? Please let me know if there is anything I can do for you in the new year! Katie Wright, Property Manager.
Thank you for your review of The Lakes! I am very glad to hear that you enjoy your new apartment and have had such a positive experience with the staff. Please let us know what questions you may have as you continue to get to know the area and get settled in your new home. Thanks again! --Katie Wright, Property Manager, The Lakes
Thank you for your kind review of The Lakes! I am so pleased to hear you love your apartment, the property and the location! As you continue to get settled in your new home, please let me know if there is anything my team and I can do for you. --Katie Wright, Property Manager, The Lakes
Thank you for your feedback! I was delighted to see that you are enjoying living at The Lakes Apartments. It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and are continuously finding ways to improve. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative).
Thank you for sharing your positive living experience with us! We strive to provide an excellent living experience for our residents and I'm glad to hear we were able to accommodate your requests and make your life a little easier. Please let me know if we can do anything else to make your stay more comfortable. Leah Olson, Property Manager
Thank you so much for your kind words! It means a lot to me and the rest of The Lakes team that you took the time to share your positive living experience. If there is anything we can do to make your home better, please let me know! Leah Olson, Property Manager
Thank you Rochelle for your gracious comments. We enjoy have you as resident and your enthusiasm is very catching when you visit us in the office! Please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. Leah Olson, Property Manager
I am happy to hear you found your interactions with our Service Team to be enjoyable and satisfactory. They are constantly coming up with ways to outdo their already stellar performance. Thank you for calling The Lakes home! Leah Olson, Property Manager
Thank you for your feedback! I'm delighted to see that you enjoyng at The Lakes. It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and please note that I have passed your comments along to the team. Please let me know if we can do anything else to make your home even better! Leah Olson, Property Manager
$943 - $963
750
3 Units
Kaplan
$1,021 - $1,036
875
2 Units
Marian
N/A
930
N/A
Huntington
$1,080
1,078
1 Units
Butler
N/A
1,258
N/A
Martin
The Lakes is located within a secluded environment that offers an assortment of distinctive apartment homes within an unblemished setting. Our community features award-winning landscaping, a glistening pool deck with outdoor gourmet kitchen, 24-hour express cardio fitness center, and a residential business center which includes a cyber cafe. Each apartment home offers a spacious floorplan with immense closet space, social designed kitchens with Whirlpool appliance packages, trendy accent walls, cozy wood-burning fireplaces, and tranquil lake views. What are you waiting for, stop by The Lakes today to reserve your future apartment home!
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Contact Property
The Lakes
8740 Arborway Lane
Indianapolis, IN 46268