Dear Anonymous, Thank you for your feedback. It's with feedback that we learn and grow! I apologize that we have given you a negative impression. This is defiantly not the experience that we want any resident to have. I admit we have been through a recent complete employee transition in the office and sometimes this provides challenges, however, we are willing to accept responsibility and make it right at any time. I noticed that this review is anonymous and we can't look up your information but as the new manager I would love to sit down with you and show you that we are willing to correct any mistake that we may have made. If we failed you then we will make it right. Please contact me directly, at the office and I would love to discuss your concerns person to person, so we can come to a resolution. I'm available and always here to help! Katie Leppert - Property Mangaer - Residence at White River