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The Residence at White River Apartments

 
 
 
 
 
 

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Resident · 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/22/2018
Just flat out poor maintenance. The apartments look nice at first glance. When you move in you realize they are crap and things only ever get halfway fixed or they fix it enough to make it look presentable. Maintenance tried to fix the refrigerator door and we had to undo the work they did because the door wouldn't even close. When they left, they left the refrigerator door half opened- just to say the work was done. We have also been waiting for the past five months to get our security system working. They keep saying they will come do it. Just flat out poor and unresponsive maintenance. This apartment is so overpriced for your living conditions. Our flooring is set on a concrete slab and gets wet EVERYTIME it rains. The water seeps up through the floor. It always smells like mildew and the windows leak.
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The Residence at White River Apartments Manager

10/24/2018

Dear Anonymous, Thank you for your feedback. It's with feedback that we learn and grow! I apologize that we have given you a negative impression. This is defiantly not the experience that we want any resident to have. I admit we have been through a recent complete employee transition in the office and sometimes this provides challenges, however, we are willing to accept responsibility and make it right at any time. I noticed that this review is anonymous and we can't look up your information but as the new manager I would love to sit down with you and show you that we are willing to correct any mistake that we may have made. If we failed you then we will make it right. Please contact me directly, at the office and I would love to discuss your concerns person to person, so we can come to a resolution. I'm available and always here to help! Katie Leppert - Property Mangaer - Residence at White River

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