Ratings & Prices for Willow Lake Apartments, Indianapolis, IN

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.8
Safety	4.2
Office Staff	4.8
Maintenance	4.8
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	5

Manager's Review Engagement

Percentage of reviews responded to	80%

Manager's Review Reply Time

Average time to respond to reviews	1 days

Ratings & Reviews (144 Reviews)

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Ana77 • tenant • 2017

06/18/2018

I love living at Willow Lake so much. The office staff (especially Emma!) are all so friendly and helpful, and the maintenance staff is excellent, too. The amenities (daily valet garbage collection, pet spa with a tub and grooming table, bike garage, clubhouse, fitness center, pool, … See More

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Willow Lake Apartments Manager

06/18/2018

Thank you for your feedback! I was delighted to see that you are enjoying living at Willow Lake Apartments! It made our day to hear that you have found our office and maintenance teams to be so helpful. We set very high standards for our performance and please note that I have passed your comments along to the team! Again, thank you for the great compliments and kind words. We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Property Manager, Kendra Godsey.

Resident • 2020 - 2021

02/27/2021

I really enjoy living here. We have lived here about six months in one of the loft units. I love the apartment, it's fabulous. The staff here is amazing. The maintenance team is unbelievable. The grounds are beautiful and well maintained all the time. I feel… See More

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Resident • 2020

07/05/2020

We love our new home !!! We officially moved in the week when our state started closing down for COVID-19. So glad my husband suggested that we move in that Sunday instead of that Wednesday. We like the extra space the floor plan is perfect. The… See More

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Willow Lake Apartments Manager

07/06/2020

Wow! Thank you for your kind words about our team and community! We always strive to be the best that we can be, so we are happy that we have been able to exceed your expectations! Don't hesitate to give us a call if you have any questions or concerns!

Resident • 2020

06/14/2020

I am completely happy with my move to the community. I love the area, looks and my new apartment. Justine and other staff members went and go out of their way to assist you and answer any question or concern you have. My lease was explained… See More

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Willow Lake Apartments Manager

06/16/2020

Our hardworking team strives to provide a smooth and efficient moving process for our residents, so we're absolutely thrilled to hear about your experience! We appreciate your incredibly kind review of Willow Lake and encourage you to call our office if you ever have any questions at all. Thanks so much!

Resident • 2020

05/12/2020

I have moved. And it's a nice apartment. A good translation from house to apartment. Lots of square footage space in the apartment. Convenient location to stores, groceries, entertainment, as well as public transportation. The office staff is friendly and helpful. Move in was quick and… See More

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Willow Lake Apartments Manager

05/13/2020

Ensuring that our residents are happy and comfortable in their homes is of utmost importance to us, so we're absolutely delighted to hear about your wonderful experience at Willow Lake! If there is ever anything we can do to provide a five-star home for you, please don't hesitate to connect with our team! Thanks so much!

Resident • 2019 - 2020

03/26/2020

I love this community because it has been such a wonderful transition from home ownership. The maintenance team responds to requests promptly and communicates with professionalism. Office staff is always pleasant and helpful. Grounds are beautiful, pool and clubhouse are great and fitness center checks all… See More

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Willow Lake Apartments Manager

03/27/2020

Thank you so much for taking the time to share this incredible five-star rating of Willow Lake with us! Providing a beautiful and comfortable home for our residents is of utmost importance to us, so we're delighted to hear about your experience. If there is ever anything we can help with, please don't hesitate to connect with our office. Thanks again!

Steve_D959 • Resident • 2018 - 2019

01/14/2019

I just renewed my lease for a second year because I am EXTREMELY Pleased with my apartment, the grounds and the staff. While I hadn't lived in an apartment in over 40 years, because of home ownership, all of my kids have struggled with so many… See More

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Willow Lake Apartments Manager

01/15/2019

Wow, this is amazing news! We're so glad to read that you renewed your lease - thank you so much for taking the time to share this feedback with us. Our team is committed to delivering unparalleled living, so please do not hesitate to reach out to us in the future if you ever need anything!

jakek8 • Resident • 2017 - 2018

12/20/2018

We love this community. The staff really makes an effort to build friendships and make sure that people within the community are interacting. They make sure that there are monthly events to people to meet their neighbors. They do a great job with maintenance and any… See More

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Willow Lake Apartments Manager

12/21/2018

Wow, we can't thank you enough for letting us know about your experience here at Willow Lake! We appreciate you taking the time to share this positive feedback - please give us a call in the future if you ever have any questions for us!

tremun66 • Resident • 2018

12/20/2018

I love this community because it offers my husband and I everything we need. It is close to my job which makes it perfect for the commute. The only thing I would change would be parking. The staff is wonderful.

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Willow Lake Apartments Manager

12/21/2018

Thank you for taking the time to share this five-star review of Willow Lake! We're thrilled to read that you and your husband have been enjoying your stay - please feel free to reach out to us if you ever need anything!

Former Resident • 2018

07/03/2018

I really enjoyed living at Willow Lake. The staff is very professional and the grounds are beautiful. I also liked That a lot of stores are very close by which makes shopping convenient. There amenities are nice as well including a car care center, free coffee… See More

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Willow Lake Apartments Manager

07/03/2018

Thank you for taking the time to share your experience! It made our day to hear that your have enjoyed living at Willow Lake and found the location to be so convenient. As you mentioned, there is certainly no shortage of amenities here and we hope you will continue to enjoy our on-site resident perks and give us your feedback! Kendra Godsey, Property Manager.

Mishl2503 • Resident • 2015 - 2018

07/02/2018

I have enjoyed living at Willow Lakes for the past 2.5 years. The overall feel of the community and amenities are amazing. Additionally, the staff (office and maintenance) are absolutely wonderful! I have lived in approximately six apartment complexes over the past decade and the staff… See More

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Willow Lake Apartments Manager

07/03/2018

Thank you for your feedback! I am so happy you have enjoyed your residency with us and have found our staff to be exceptional. Willow Lake truly is one of a kind and we are so lucky to have the most beautiful property and the most amazing residents! Congratulations on your new home and thank you again for taking the time to share your experience. Kendra Godsey, Property Manager.

Ana77 • Resident • 2017 - 2018

06/18/2018

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Willow Lake Apartments Manager

06/18/2018

Daniel_H167 • Resident • 2015 - 2017

12/16/2017

Biggest issue with this complex is the buildings are old, you can hear your neighbors through the walls and ceilings/floors, and the maintenance crew is unable to effectively repair issues in the apartment as they resort to bandaid solutions each and every time until the issue… See More

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Sara_D478 • Resident • 2017

12/15/2017

I want to love my apartment, but the monthly rent is not equivalent to the experience. Before you move-in a breakdown of complete rental fees needs to be given. Ie., water, trash, sewage. Those fees were not disclosed until after move-in. An office staff member should… See More

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Willow Lake Apartments Manager

12/15/2017

Thank you for your feedback! It is disappointing to hear your experience has been less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. At move-in, all residents are given an inspection form and are encouraged to thoroughly inspect their new home and report outstanding items to us immediately so that we may have the opportunity to resolve any issues. While we do walk each apartment home prior to move-in, we are human and may overlook certain aspects of the apartment. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review and I look forward to hearing from you soon! Kendra Godsey, Property Manager.

Josh_H246 • Resident • 2017

12/08/2017

I love this community. The staff are friendly and helpful, the amenities are top-notch, and the maintenance staff are not only quick but friendly and work to solve all our problems. Neighbors are all very good and the staff are very good at putting together community… See More

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Willow Lake Apartments Manager

12/15/2017

Thank you for your feedback, Josh! I was delighted to see that you are enjoying living at Willow Lake! It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and please note that I have passed your comments along to the team. I am happy to hear you are enjoying our resident events as well - we have the BEST residents here and we love to get everyone together for a good time. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager.

Resident • 2015 - 2017

10/25/2017

I had maintenance come out and repair about six different things. I have lived here for 2 years and just signed another lease. Not only did maintenance reapair my request but actually made other upgrades on other items in my apartment. Great job and I would… See More

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Willow Lake Apartments Manager

10/26/2017

Thank you for your feedback! It made my day to hear that you have found our maintenance staff to be so helpful! I will pass your kind words along to the team. Again, thank you for the great compliments and please continue to give us your feedback! - Kendra Godsey, Property Manager.

Resident • 2017

08/11/2017

Nice On the Outside Dated on the inside The model shown is very good and nice. However, they won't even let you look at the actual apartment you will be renting till the move in date. No one accompanies you to the apartment so not even… See More

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Willow Lake Apartments Manager

08/15/2017

Thank you for your feedback! It is disappointing to hear your move-in experience was less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. At move-in, all residents are given an inspection form and are encouraged to thoroughly inspect their new home and report outstanding items to us immediately so that we may have the opportunity to resolve any issues. While we do walk each apartment home prior to move-in, we are human and may overlook certain aspects of the apartment. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your new home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review and I look forward to hearing from you soon. -Kendra Godsey, Property Manager.

Resident • 2015 - 2017

03/31/2017

Love Willow Lake Apts, especially the staff, maintenance. Grounds maintained. Neighbors are friendly, peaceful. Love my floor plan with the separate kitchen, great spacing! They are older, but still kept up fairly well. They are trying to do some updating. I will stay put. See More

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Willow Lake Apartments Manager

03/30/2017

Thank you for taking the time to submit a review! We appreciate the feedback and we are delighted to see that you are enjoying living at Willow Lake. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager

Resident • 2015 - 2017

03/29/2017

Moved here about a year ago. Very Nice mature community. Apartments are spacious and staff are very nice. Staff make sure that you are confortable and will try to accomodate your needs. The complex host monthly community outtings that range from heath and wellness, free food,… See More

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Willow Lake Apartments Manager

03/30/2017

Thank you for your feedback! We are happy that you are enjoying living at Willow Lake! We set very high standards for our performance and please note that I have passed your comments along to the team. Please continue to share your experience with us! -Kendra Godsey, Property Manager.

Angela Franklin • Resident • 2016 - 2017

03/29/2017

I really like the staff at Willow Lakes, when I was apartment hunting I had visited soooo many places, but I was sold, by the courtesy and consistency of Emma, being concerned and her customers service really sold me, although I felt the apartments was really… See More

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Willow Lake Apartments Manager

03/30/2017

Thank you for your feedback! It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and please note that I have passed your comments along to the team. I am happy to hear you found your interactions with our Service Team to be enjoyable. They are constantly coming up with ways to outdo their already stellar performance. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager.

indylady23 • Resident • 2016 - 2017

03/23/2017

Do not move here. The pictures seem nice and they will be very nice on the tour. My apartment was not clean when I moved in, neither was a friend's that I referred to move here. We have experienced multiple maintenance issues that take weeks to… See More

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Willow Lake Apartments Manager

03/20/2017

Thank you for your feedback! It is disappointing to hear your move-in experience was less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review as we truly appreciate any and all feedback from our residents. I look forward to hearing from you soon! -Kendra Godsey, Property Manager.

WILEYFOX • Resident • 2016 - 2017

03/17/2017

Excellent. Our rent is for a two story. We also have an attached garage for an additional $135. The total rent is very reasonable for the quality of the apartments/town homes. Maintenance service is prompt and of good quality. All personnel are very professional.

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Willow Lake Apartments Manager

03/20/2017

Thank you for taking the time to submit a review! We are happy to hear that you are enjoying your townhome - they are so spacious! I will pass this along to my team and thank you again for your feedback. We hope you will continue to share! -Kendra Godsey, Property Manager

bdgaines • Resident • 2015 - 2017

03/17/2017

Willow Lake Apartments is a great place to live! I have lived here for almost 3 years and love it. The staff is exceptional and really treat their tenants with respect. Highly recommend to anyone.

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Willow Lake Apartments Manager

03/20/2017

Thank you for sharing your experience! We are so happy that you would refer us and as a reminder if you refer a friend you will receive a $500 bonus check at the time they move-in! Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager

Resident • 2016 - 2017

03/17/2017

Beautiful apartment units and property and the most spacious units out there! Buildings seem to need updating as they are relatively old and we have had a couple issues with ceiling leaks and other odds and ends. Overall, we are very happy to live here!

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Willow Lake Apartments Manager

08/01/2016

Thank you for your continued residency with NTS! We love to hear that you are enjoying all the amenities here at Willow Lake Apartments. From the sound of it, I am willing to bet that you are in our "Kessler" floor plan and yes! the space is amazing! Thank you for taking the time to share your experience. -Willow Lake Management

ccooper3188 • Resident • 2016 - 2017

03/17/2017

Hello! My fiance and I love the Willow Lake Apartments! They offer a lot of amenities without additional fees. The office staff is very friendly and take the time to learn their resident's names. We have only had 2 maintenance issues and the maintenance staff came… See More

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Willow Lake Apartments Manager

03/20/2017

Thank you for your feedback! It made our day to hear that you have found Willow Lake to be a great place to live. We set very high standards for our performance and please note that I have passed your comments along to the team. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager

zoneal • Resident • 2016

12/20/2016

This place was great to live at! Right next to a nice elementary school too!

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Willow Lake Apartments Manager

12/20/2016

We appreciate your feedback! I hope you will continue to share your experience in the future! Thank you again, Kendra Godsey-Property Manager.

•

Updated Review

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Features & Amenities

Laundry

Car Care Center
Washer/Dryer

Parking

Garage

General

1st Floor
2nd Floor
9' Ceilings in 1st Floor Homes
Abundant Closet and Storage Space
Basketball Court
Built-in Kitchen Desk
Business Center
Ceiling Fan
Clubhouse
Covered Deck or Screened Sun Porch
Fitness Center
Free Weights
Gas heat and Hot Water
Gourmet Outdoor Kitchens
High-Speed Internet
Ice Maker and Built-in Microwave
Individually Sheltered Entrances
Marble Entry Foyer
Marble Hearth Fireplace
Master Bath with Marble Floor, Garden Tub and Vanity
Meal Service
Pet Spa
Pet Walking
Pool
Quality Landscaping
Short Term Lease Available
Spacious Coat Closet and Walk In Closets
Tennis Court
Valet Trash Service
Wood Cabinetry and Counter Space
Yoga and Cardio Room

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,125 - $1,160
SQ. FT.
1,098
Available
Avail.
2 Units
Model
Keystone

View Floor Plan

Price
Price
$1,295
SQ. FT.
1,313
Available
Avail.
2 Units
Model
Kessler

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,121
Available
Avail.
N/A
Model
Meridian

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,465
SQ. FT.
1,450
Available
Avail.
1 Units
Model
Cumberland

View Floor Plan

Price
Price
$1,475 - $1,510
SQ. FT.
1,544
Available
Avail.
2 Units
Model
Shelbourne

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,710
SQ. FT.
1,745
Available
Avail.
2 Units
Model
Westfield

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Willow Lake is located on the north side of Indianapolis, in the heart of College Park, offering 1 & 2 Bedroom Apartments and Townhomes. This Community offers 6 floorplans to choose from including features like washers and dryers, fireplaces, individual entrances, valet trash service, screened patios, ice makers, built-in microwaves, garden tubs, and so much more! Enjoy the community swimming pool with terraced deck and new gourmet outdoor kitchen, fitness center with yoga room, lighted tennis courts, indoor basketball courts, fitness on-demand, business center services, car wash facility, pet spa, free WI-FI hotspots and pet walking areas. Shopping, schools, entertainment and recreation are all within walking distance of the community. All this, combined with the NTS style of service, makes Willow Lake the most sought after luxury apartment community in Indianapolis.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Willow Lake Apartments?
The community is rated 4.6/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Willow Lake Apartments?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is Willow Lake Apartments?
The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 80% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 1 days to their community reviews in the past year.

Who manages Willow Lake Apartments?
NTS Development Company

What is the pet policy at Willow Lake Apartments?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths