Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 1 days |
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Willow Lake Apartments
2810 Willow Lake Drive
Indianapolis, IN 46268
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 80% |
Average time to respond to reviews | 1 days |
Thank you for your feedback! I was delighted to see that you are enjoying living at Willow Lake Apartments! It made our day to hear that you have found our office and maintenance teams to be so helpful. We set very high standards for our performance and please note that I have passed your comments along to the team! Again, thank you for the great compliments and kind words. We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Property Manager, Kendra Godsey.
Wow! Thank you for your kind words about our team and community! We always strive to be the best that we can be, so we are happy that we have been able to exceed your expectations! Don't hesitate to give us a call if you have any questions or concerns!
Our hardworking team strives to provide a smooth and efficient moving process for our residents, so we're absolutely thrilled to hear about your experience! We appreciate your incredibly kind review of Willow Lake and encourage you to call our office if you ever have any questions at all. Thanks so much!
Ensuring that our residents are happy and comfortable in their homes is of utmost importance to us, so we're absolutely delighted to hear about your wonderful experience at Willow Lake! If there is ever anything we can do to provide a five-star home for you, please don't hesitate to connect with our team! Thanks so much!
Thank you so much for taking the time to share this incredible five-star rating of Willow Lake with us! Providing a beautiful and comfortable home for our residents is of utmost importance to us, so we're delighted to hear about your experience. If there is ever anything we can help with, please don't hesitate to connect with our office. Thanks again!
Wow, this is amazing news! We're so glad to read that you renewed your lease - thank you so much for taking the time to share this feedback with us. Our team is committed to delivering unparalleled living, so please do not hesitate to reach out to us in the future if you ever need anything!
Wow, we can't thank you enough for letting us know about your experience here at Willow Lake! We appreciate you taking the time to share this positive feedback - please give us a call in the future if you ever have any questions for us!
Thank you for taking the time to share this five-star review of Willow Lake! We're thrilled to read that you and your husband have been enjoying your stay - please feel free to reach out to us if you ever need anything!
Thank you for taking the time to share your experience! It made our day to hear that your have enjoyed living at Willow Lake and found the location to be so convenient. As you mentioned, there is certainly no shortage of amenities here and we hope you will continue to enjoy our on-site resident perks and give us your feedback! Kendra Godsey, Property Manager.
Thank you for your feedback! I am so happy you have enjoyed your residency with us and have found our staff to be exceptional. Willow Lake truly is one of a kind and we are so lucky to have the most beautiful property and the most amazing residents! Congratulations on your new home and thank you again for taking the time to share your experience. Kendra Godsey, Property Manager.
Thank you for your feedback! I was delighted to see that you are enjoying living at Willow Lake Apartments! It made our day to hear that you have found our office and maintenance teams to be so helpful. We set very high standards for our performance and please note that I have passed your comments along to the team! Again, thank you for the great compliments and kind words. We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Property Manager, Kendra Godsey.
Thank you for your feedback! It is disappointing to hear your experience has been less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. At move-in, all residents are given an inspection form and are encouraged to thoroughly inspect their new home and report outstanding items to us immediately so that we may have the opportunity to resolve any issues. While we do walk each apartment home prior to move-in, we are human and may overlook certain aspects of the apartment. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review and I look forward to hearing from you soon! Kendra Godsey, Property Manager.
Thank you for your feedback, Josh! I was delighted to see that you are enjoying living at Willow Lake! It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and please note that I have passed your comments along to the team. I am happy to hear you are enjoying our resident events as well - we have the BEST residents here and we love to get everyone together for a good time. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager.
Thank you for your feedback! It made my day to hear that you have found our maintenance staff to be so helpful! I will pass your kind words along to the team. Again, thank you for the great compliments and please continue to give us your feedback! - Kendra Godsey, Property Manager.
Thank you for your feedback! It is disappointing to hear your move-in experience was less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. At move-in, all residents are given an inspection form and are encouraged to thoroughly inspect their new home and report outstanding items to us immediately so that we may have the opportunity to resolve any issues. While we do walk each apartment home prior to move-in, we are human and may overlook certain aspects of the apartment. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your new home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review and I look forward to hearing from you soon. -Kendra Godsey, Property Manager.
Thank you for taking the time to submit a review! We appreciate the feedback and we are delighted to see that you are enjoying living at Willow Lake. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager
Thank you for your feedback! We are happy that you are enjoying living at Willow Lake! We set very high standards for our performance and please note that I have passed your comments along to the team. Please continue to share your experience with us! -Kendra Godsey, Property Manager.
Thank you for your feedback! It made our day to hear that you have found our office and maintenance teams to be helpful, professional and responsive to all of your needs. We set very high standards for our performance and please note that I have passed your comments along to the team. I am happy to hear you found your interactions with our Service Team to be enjoyable. They are constantly coming up with ways to outdo their already stellar performance. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager.
Thank you for your feedback! It is disappointing to hear your move-in experience was less than stellar. It is our goal to provide every resident with a home they can enjoy for years to come. As this is an anonymous review, I am unable to address your concerns specifically but I would like to ask that you contact me directly so that we may do what we can to ensure you are comfortable in your home. Please contact me at your earliest convenience at 317-872-7464. Thank you again for taking the time to post a review as we truly appreciate any and all feedback from our residents. I look forward to hearing from you soon! -Kendra Godsey, Property Manager.
Thank you for taking the time to submit a review! We are happy to hear that you are enjoying your townhome - they are so spacious! I will pass this along to my team and thank you again for your feedback. We hope you will continue to share! -Kendra Godsey, Property Manager
Thank you for sharing your experience! We are so happy that you would refer us and as a reminder if you refer a friend you will receive a $500 bonus check at the time they move-in! Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager
Thank you for your continued residency with NTS! We love to hear that you are enjoying all the amenities here at Willow Lake Apartments. From the sound of it, I am willing to bet that you are in our "Kessler" floor plan and yes! the space is amazing! Thank you for taking the time to share your experience. -Willow Lake Management
Thank you for your feedback! It made our day to hear that you have found Willow Lake to be a great place to live. We set very high standards for our performance and please note that I have passed your comments along to the team. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement. -Kendra Godsey, Property Manager
We appreciate your feedback! I hope you will continue to share your experience in the future! Thank you again, Kendra Godsey-Property Manager.
$1,125 - $1,160
1,098
2 Units
Keystone
$1,295
1,313
2 Units
Kessler
N/A
1,121
N/A
Meridian
$1,465
1,450
1 Units
Cumberland
$1,475 - $1,510
1,544
2 Units
Shelbourne
$1,710
1,745
2 Units
Westfield
Willow Lake is located on the north side of Indianapolis, in the heart of College Park, offering 1 & 2 Bedroom Apartments and Townhomes. This Community offers 6 floorplans to choose from including features like washers and dryers, fireplaces, individual entrances, valet trash service, screened patios, ice makers, built-in microwaves, garden tubs, and so much more! Enjoy the community swimming pool with terraced deck and new gourmet outdoor kitchen, fitness center with yoga room, lighted tennis courts, indoor basketball courts, fitness on-demand, business center services, car wash facility, pet spa, free WI-FI hotspots and pet walking areas. Shopping, schools, entertainment and recreation are all within walking distance of the community. All this, combined with the NTS style of service, makes Willow Lake the most sought after luxury apartment community in Indianapolis.
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Contact Property
Willow Lake Apartments
2810 Willow Lake Drive
Indianapolis, IN 46268