Number of reviews in the past 365 days | 17 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 9.41 days |
Contact Property
Beech Grove Apartments
3014 Beech Grove Court
Jeffersonville, IN 47130
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 17 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 9.41 days |
Thank you so much for your kind words. We are working hard to make sure Beech Grove is the best community it can be for our residents.
Thank you so much for taking time to write a review! We are so happy to see you are enjoying your home at Beech Grove!
We're very sorry you are unhappy with some of the things at our community. Please contact the office so we can address your issues.
Thanks so much for such an awesome review!
Thanks for writing such an awesome review!
Thank you for the wonderful review! We're really proud of our Beech Grove community and love keeping our residents happy!
I'm sorry that you're unhappy with some things in our community. Please stop by the office or give us a call to discuss your concerns and work to improve your home. Thank you.
We're so glad you enjoy living at Beech Grove! Thanks for taking the time to leave a review.
Thanks for choosing us! And for taking the time to leave a great review!
Thank you for the review. I'm glad that overall you're enjoying your home here at Beech Grove. We will certainly take your recommendation for an additional dog park into consideration when budgeting for our next upgrades. In the meantime, please don't hesitate to contact us with any other community concerns you have. Thank you.
Thank you for the great review and recommendation!
Thank you for the great review. We are happy you enjoy living here. We take pride in making Beech Grove a great place to live.
Thank you for the great review. We are so happy Beech Grove has been a great choice for you. We are so proud of the community!
Thank you for sharing your feedback with us. We really focus on creating a great place to live for our residents. We would love to talk to you more about your review. If you can stop by the office or give us a call we would appreciate it.
Thank you for your feedback on living at Beech Grove. The location is really great. If you know anyone looking for a great place to live please send them our way!
We are happy to hear that Lena was able to help you through some difficult situations. Our residents mean the world to us. In addition, thank you for the kind words for our maintenance staff. Thank you for being a resident at Beech Grove.
We are so happy you enjoy your home at Beech Grove. Please stop by the office when you get a chance so we can talk more about the noise concerns. Thanks again!
Thank you for your review. We are sad about the pool as well but we want to do the right thing for our residents. Thank you for the kind words for our staff and thank you for being a resident at Beech Grove.
Thank you for the wonderful review. We are so happy you enjoy living at Beech Grove.
I am so sorry we have not met your expectations here at Beech Grove.We have had some maintenance challenges this year as we have been understaffed and, like many communities throughout our company, have struggled with finding competent service technicians. We do police the property daily picking up any trash we find, but it seems to return overnight. The pool presented us with many challenges this year. When preparing it for opening, it was discovered it needed a whole new filtration system. After it was installed and we were waiting for the pool inspection, trash was thrown into the pool so it had to be drained and refilled which is why the opening was so delayed. Beech Grove, like most apartment communities, does not have on-site security. We are sorry your car was vandalized. Please report neighbors who are smoking weed in the hallways to the police. Thank you. We are planning some exciting projects for our community and hope you will be pleased with the changes.
Thanks so much for taking the time to review Beech Grove, Robert. We are taking the metal stairs down because we were concerned about their safety. New wooded stairs will be installed. As soon as we are advised when the new stairs are ready, we will update our residents.
Thank you for taking the time to share your experience by participating in the Verified Resident portion of our annual resident survey. Please call and submit a work order about your hot water so we can take a look. Apologies if anyone on our team was rude to you. Do let me know the details so I may address with the appropriate person. Did you call the police about the break-in? Was there damage from the break-in that we need to fix? I am not sure what you mean about the renter's insurance not being good. Did you have an issue filing a claim or do you not like that we require all residents to have renter's insurance? We do so to protect our residents in the event of an unforeseen circumstance. Renter's insurance covers your personal belongings and your liability in the event you accidental damage the building, such as starting a fire. Thank you for your comments. Please reach out to us at the office so we may personally address your concerns.
Thank you for taking the time to share your experience by participating in the Verified Resident portion of our annual resident survey. We will send out a reminder about being a responsible pet owner.
Hello and thank you for your review. We apologize that your experience has not been what you expected. We strive to provide exceptional service that allows all our residents to be happy to call Beech Grove Apartments home. Please come by the office so we can discuss your concerns in more detail. If you are experiencing an issues with unsupervised children, please provide some additional information to the office so we can work on addressing this issue. Thank you again. I look forward to working on addressing your concerns and improving the community.
Thank you for providing your feedback; it really helps us as no one had reported either the broken machines in the laundry or the heat in the fitness center. We will check on both those items. This has been a very challenging year for our pool as we had to have a whole new filter system installed. Unfortunately as soon as the pool was up and running it was vandalized by kids who threw rocks and trash in the pool. We had to drain it and start the opening process all over. The good news is that it will open as soon as the pool inspector comes and passes it. Please call me at the office about the issues with your apartment so we can work on a resolution. Thanks!
Hi, I am writing from the Towne Properties corporate office. We are so sorry to hear that you and your family are unhappy in your home at Beech Grove. We would love to learn more about the issues you have experienced during your stay. Did you provide any specifics in your annual resident survey? If not, we would welcome your comments at our corporate office. You can message them to [email protected] It's important to us to know what steps we can take to improve the community and the service we provide to our residents. Thank you!
$729
603
3 Units
The Beech
$799 - $829
871
3 Units
The Jefferson
$999
1,143
2 Units
The Louisville
Million dollar renovations greet you at Beech Grove Apartments! Some of the new features include a clubhouse, playground, pool with sundeck, 24-hour laundry care, 24-hour emergency maintenance, and more! In your home you'll notice the fully equipped kitchen, spacious closets, and update balconies. And our location can't be beat. Just minutes from downtown Louisville, you're close enough to enjoy all the fun of the city, while far enough away to avoid the noise and traffic while you picnic in the community's wooded grounds. Send us an email or give us a call today to set up your personal tour. We can't wait to show you your new home!
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Contact Property
Beech Grove Apartments
3014 Beech Grove Court
Jeffersonville, IN 47130