Review History for Ash0085

Hidden Creek


Review Author Icon

Ash0085

Resident ā€¢ 2012 - 2013

5/20/2013

I can't get out soon enough. The staff has been a headache to deal with from the get go. When we moved in, after paying over $1000 in deposits we realized that our unit had barely even been cleaned from when the prior tenants had moved out. We found hair stuck to ever surface in the bathroom, grime caked on the toilet, sinks, and tub (which they painted and it is now chipping!). There was grease caked all over the overhead fan/lighting above the stove and also the undersides of all of the cabinets. Thankfully there had been new carpet in the livingroom/bedrooms and flooring put in the kitchen, but that's about it. It took two full days of deep cleaning to get it up to our standards. If I have to pay a deposit for them clean and paint, I expect for it to be done before I move in! That was just the beginning. Since we've been here we had a pipe burst in our bathroom causing a nasty leak into our utility closet, which they didn't deem urgent enough to fix for a few days. We also had our furnace go out. That only took about 5 weeks in the middle of winter to fix. It was only after I called the office and got nasty about them giving me the runaround that they came out and fixed it. They conveniently provided us with 2 barely working space heaters which sent our electricity bill through the roof. Just recently our A/C went out. While thankfully it hasn't been hot enough to make a difference we went ahead and let them know so it would hopefully be fixed by mid summer (it's May). Shockingly they fixed it within 2 weeks, but then left the old unit on our patio for another 2 weeks. Everytime you call to voice a complaint they act like you're inconveniencing them and when you call back to check up they give you the run around. They're excuse is always the same, one of the maintenance guys is always out. I had to be blunt and honest and tell them I didn't care that their maintenance guy was out, that wasn't my problem. I don't pay rent every month to also have to work my maintenance issues out on their schedule. We will hopefully only be here through the end of our lease this summer. I would never recommend this place to anyone. It's been too much of a pain.

    Review 21 out of 43

    Share This Review

    Contact Property

    Hidden Creek

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review