Review History for anonymous

Orchard Hills Apartments


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anonymous

Resident 2016 - 2018

12/19/2018

This not a solicited review, I'm only posting because I've seen a lot of negative reviews on here and wanted to share my experience. I was furious with the previous people that worked here, they were rude, short with me, and never answered the phone. I had actually come in to give notice in April when I met the new manager and the ladies in the office. When Josh, the new manager was hired in March of this year he brought in an entirely new team with him. No, the transition wasn't perfect and I had some issues that needed attention but as soon as Josh and Jamal found out about them they immediately took action and fixed my AC issue. One of the issues Josh even came over while I was home to confirm it was done and to my satisfaction. I was also very curious as to why my lease charges showed in the portal but my sewer bill didn't. It didn't make sense to me because my charges didn't match the total and I thought they were overcharging me on purpose. I even got online and saw several reviews accusing them of just that. After coming to the office very angry and losing my cool, Julie calmly explained that the portal only shows the lease charges which are things like rent, cable, pest control, and trash. The sewer charge comes from the local sewer company and they are always willing to print a paper copy of my billing statement for my records. All in all I have liked the positive changes that the new people have brought to the community. I am on my second year here and as long as things keep getting better I plan on renewing one more time before I buy a house. If you are shopping around for a new place to live I would suggest at least going to meet the office people and see the community and don't just take some of these reviews at face value. I'm sure some of them are true but as a resident here I can tell you that things aren't as bad as some of these reviews make them out to be.

    Review 34 out of 49

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    Orchard Hills Apartments

    March 2024

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