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Residences at Merrillville Lakes


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anonymous

Resident 2014 - 2016

9/12/2016

office staff are the most unprofessional people I have ever had contact with. I have been to the office during posted office hours. All SIX times I have been told they are too busy to help me and to come back at another time. THe last time, I was told "it is your fault because you keep coming at bad times". WHAT?! I thought open office hours meant someone would be there to help you. One time the office manager told me she was too busy getting a report to corporate. The other lady told me she was too busy filing to help me. I had a question that required a yes or no answer. The only person who really helped was the weekend/evening staff, and that position has been eliminated. If you call and leave a voice mail, the call is not returned. We were without a working toilet for 2 weeks. There were shingles on the patio from a storm for 3 months. there is a hole in the wall where there was a water leak. the hole has been there over 6 weeks. When the water leak left the carpet soggy, nothing was done to clear the water until it was brought to the attention in the office. People were walking thru the wet carpet onto tile and slipping because there was not a "wet floor" warning, as is required. "active" 55+ is a joke. There was an "resident appreciation" where staff brought donuts at 6 am. residents had to clean up. great appreciation in my opinion.

    Review 7 out of 13

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    Residences at Merrillville Lakes

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