Review History for anonymous

Normandy Village Apartments


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anonymous

Resident 2010

10/25/2010

Worst Apartment Complex Ever!!!

Lets see where to begin? I first moved in in March of 2010. Upon moving in, there were a few problems that needed to be addressed. My door handle never latched, my key would always stick in the deadbolt, my bathroom fan did not work, the sink in my bathroom was leaking, and my cabinet doors didnt close right. Let me just tell you the maintenance guys sont know how to do their job. The sink actually got fixed a day after I moved in. However, my door and deadbolt finally got fixed in July, my bathroom fan got fixed in August,and my cabinets still dont close right. Back in July, my kitchen sink started making loud noises when it was on and was leaking. I called the office and they said they would be out the next day to fix it. They next day came, maintenance never showed up and never called. I called the office they told me they got hung up and would come tomorrow. The next day they didnt show up again. Called again, they said it would be tomorrow, they never showed up! Finally after being blown off 3days in a row, I called and asked to speak with the manager. He rudely told me they had more important things to do than fix my sink and they will get to it when they can. Finally, after having a leaking sink for 5 days they showed up to fix it. Too bad they didnt fix it had to call 4 more times and they came out 4 more times to fix it. To this day it still leaks a little bit. One day my shower had scalding hot water running from ot for 15 min and the pipes are loose in the wall. When you turn the water on, the pipes pull out of the wall. Just recently I called to have my furnace filter changed and they never showed up. I had to call and ask for the manager, of course he was not in so I left a message. I was told he would call back in a half hour, four hours later and I still had not recieved a call back. I called back and told the manager about all the problems, the repairs not being made, my calls not being returned, and the office staff being rude and incompitent. He did not try to remedy the situation at all. He just let me know they would be there to change it. Now with the office staff, they can't do their jobs either. I have repeatedly gotten notices every month saying I did not pay my cable and internet bill, which I did. It was included in my rent. One month they shut my cable and internet off claiming I had not paid the bill, which I did. They then wanted to charge me a re-connect fee when they had made the mistake. Then I got a bill in the mail for $5.15 that I shorted them and if I was not in to pay it in 5 days they were going to shut my services off. I went in that day and wrote a check, after I was explained to that they had screwed up and calculated my amount owed wrong. A few weeks later I got a notice I was being issued a credit for the $5.15 I paid because I was overpaid by that amount. Every time I would get a notice about my services not being paid, Kris in the office would tell me, "Everything is fine, Dont worry about it." One month I got a letter in the mail stating I had not paid my rent, was facing court and attorney cost, and eviction. I had paid the rent on the first of the month when it was due. I had to bring proof that I paid my rent with my bank statement showing the check cleared my account and they deposited it. Was told that Kris was in a hurry to go on vacation and did not apply the payment to my account! Don't live here! It is nothing but problems. The women in the office are rude and cant do their job, and the maintenance men don't know how to fix anything. This is the worst apartment I have ever lived in, with the worst service imaginable!

    Review 62 out of 74

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    Normandy Village Apartments

    March 2024

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