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Reflections Apartment Homes


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anonymous

Resident 2012

7/14/2012

I have lived at Reflections (formerly Bittersweet Pointe) for six months. When I signed my first six month lease, Patti was the new manager and she was AWESOME! She transferred back to her original site in Elkhart and the interim manager, Shirley, is very slow to respond, has attempted to overcharge me for my new six month lease by $50 a month (?!?) from $580 to $630 and is just nowhere near the standards of Patti. Maintenance is fabulous! The maintenance manager, Derrick, is super responsive, very polite and gets the job done. If I were taking this survey a few months ago, when Patti was still here, I would give it 5 stars, but now that she is gone and the new person is in place, I have to reduce (at least the customer service portion) to a two or three stars, at best. Second floor apartment - heat bill was crazy high and it was a warm winter. Now, with the heat of the summer, my A/C runs basically non-stop.

    Review 54 out of 62

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    Reflections Apartment Homes

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