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Prospective Resident · 2020
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09/15/2020
I was a prospective tenant, interested in moving to Sugarbush until I experienced deceptive practices by the property owner and manager at this community. I emailed about an available unit, which was advertised online with a $300 security deposit. The property manager emailed me and said that the security deposit was the same as the rent, $780. Noting the discrepancy, I called the next business day and asked about it. The man I spoke with (not the property manager) said security deposits had been increased due to the fact that with COVID and the Cares Act that no existing tenants can be evicted. When I emailed the property manager and questioned this practice and noted the discrepancy between the website and what I was told verbally, she told me she would honor the listed security deposit of $300. But I noticed they changed the fee on their website in record time once this was brought to their attention. At the property manager's urging, I filled out an application, paid the $35 fee and waited. Then I heard nothing, until a couple days later I reached out and the property manager said I had not been approved due to my credit (which I don't believe, as I've lived in two other apartment communities in the last two years and was approved without issue). Of course they kept my application fee, and in my opinion, lied about my application approval in order to avoid having to honor the listed security deposit for the unit. When I said this to her, she didn't even defend the behavior, just said "sorry, the application fee isn't refundable". Very unethical. Look elsewhere if you're considering this place.
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