Cumberland Pointe

Thank you for taking the time to leave this feedback. I'm pleased to hear you're having a positive experience and enjoying your home at Cumberland Pointe. That said, I apologize for any misunderstandings you may have had with members of my team. My team and I only want to provide friendly and professional service and we hope that you won't hesitate to come to us with questions or concerns, as we are always happy to help. As for the dog park, while I expect residents to clean up after their pet(s), I'll be sure to have our grounds team look into this! Thank you again. - Niki Patterson, Property Manager

Thank you for the glowing review! I'm so happy my team and I could make you feel confident about renting again and that we were able to answer all your questions. We sincerely appreciate your kind comments and hope you won't hesitate to let us know if we can ever be of assistance! - Niki Patterson, Property Manager

Thank you so much for the terrific review! It sounds like you're really loving everything about your home and I couldn't be happier to hear how comfortable you are at Cumberland Pointe. Here's to many more wonderful years with us and, as always, please do not hesitate to let me or my team know if we can ever be of assistance! - Niki Patterson, Property Manager

Thank you for sharing how fun and easy we made the move-in process! My team and I sincerely appreciate the five-star review and glowing recommendation of our community. Here's to many more wonderful years with us and, as always, please let us know if we can ever be of assistance with questions or concerns. Thank you! - Niki Patterson, Property Manager

Thank you for taking the time to leave this review! I apologize for any confusion regarding the cable setup. The cable company is responsible for maintaining their own lines and we are not authorized to handle that setup on our end, so giving the technician a call was the proper coarse of action. I hope this clears up any misunderstandings! Please do not hesitate to reach out to me if there's anything I can go over to ensure you're as comfortable as possible in your home! -Niki Patterson, Property Manager

Thank you so much for sharing how helpful Veronique was with your move-in experience and with requests! She really is the best and I'll be sure to pass along your compliments. As for maintenance issues, our team always does their best to respond to requests in the order they're received, but if you feel something is taking longer than expected, please reach out so we can check on its status. I know some parts of your home may not be as modern as others, but I hope the community club house, pool and fitness center will makeup for it. Thank you again! -Niki Patterson, Property Manager

I'm happy to hear you had a pleasant move-in experience. As you get settled into your home, please let me or my team know if we can ever be of assistance - we're always happy to help! Thank you and welcome to Cumberland Pointe! -Niki Patterson, Property Manager

Thank you! It's great to hear you're having such an enjoyable experience at Cumberland Pointe and are enjoying the many features it has to offer. As always, please let me or my team know if we can ever be of assistance - we're always happy to help! - Niki Patterson, Property Manager

Wow, we can't thank you enough for this five-star review of Cumberland Pointe Apartments. We're ecstatic to see that you're having a great time here - if you have any questions or suggestions you'd like us to know about, please give our office a call! -Niki Patterson, Property Manager

Hi there, Thank you for taking the time to leave this positive rating and share your feedback. I apologize if pet waste has hindered your experience. While I expect residents to pick up after their pets, I will be sure to let the cleaning team know about this concern. If you have any other suggestions for how my team or I can ensure your comfort, please do not hesitate to reach out to us in the office! -Niki Patterson, Property Manager

Thank you for sharing what you love about Cumberland Pointe Apartments! I'm so happy you've had nothing but positive experiences with me and my team and I hope you'll reach out to any of us if you ever have questions or concerns - we're always happy to help! Thank you again. - Niki Patterson, Property Manager

Thank you for sharing your experiences so far. I apologize for any issues that have popped up but my team and I are working to resolve them! Please do not hesitate to reach out to maintenance if you feel any items in your home need to be inspected or reach out to us in the office if necessary. Thank you again! - Niki Patterson, Property Manager

Hi there, I apologize things were not ready for your move in! I hope this won't hinder your opinion of our team or community and please know we are working to address your concerns. I greatly appreciate your patience and understanding. Please let me know if you have any additional concerns and I will be in touch about the pending issues! Thank you. - Niki Patterson, Property Manager

Thank you for taking the time to share what terrific experiences you've had with our team and the application process! We hope you continue to enjoy our wonderful community and, as always, please let us know if you have any questions or concerns that need our assistance! - Niki Patterson, Property Manager

Hello, I appreciate you taking the time to share this insightful feedback. While my team and I do our best to maintain our homes, it seems yours was not in the top shape it should have been for your move in and for this I apologize. Please know we want you to be comfortable in your home and I hope you'll give us a chance to resolve these concerns. At your earliest convenience, please fill out a maintenance request form for the necessary items and stop by the office so we can go over any other pending concerns. Thank you! - Niki Patterson, Property Manager

Hi there, While I understand your frustrations and I apologize your home was not in top shape for your arrival, I am a bit disheartened to read this review. After going over your concerns together, I did everything to ensure these issues were addressed to your satisfaction, including offering to have one of the cleaners come out and take care of any areas of your home you felt needed extra attention. I know this didn't work for you so I was happy to offer a concession. As for your AC, I know this was an inconvenience but it doesn't appear a maintenance request form was ever filed to inspect this issue. I know how important first impressions are and although I feel I did everything to rectify these concerns, it seems Cumberland Pointe just wasn't the right fit. I will keep your feedback in mind as my team and I move forward and hope you'll let me know if I can be of assistance during your move-out process. Thank you and best wishes. - Niki Patterson, Property Manager

Thank you for taking the time to share what terrific experiences you've had with our team! We're glad you're loving the community activities and we hope to see you at the next one. Until then, please let us know if you have any questions or concerns that need our assistance! - Niki Patterson, Property Manager

Glad to hear how helpful Lejla was during your move-in experience! Thank you for taking the time to share this feedback and let us know how you're enjoying your home. As always, please let me or my team know if we can ever be of assistance! - Niki Patterson, Property Manager

Thank you for sharing how at home you feel at Cumberland Pointe! I hope you continue to enjoy the many wonderful features the community has to offer and please let me know if I can ever be of assistance. - Niki Patterson, Property Manager

Glad to hear you're having a terrific experience at our community! My team and I greatly appreciate this kind feedback and hope you won't hesitate to stop by our office if you ever have any questions or additional feedback to share. Thank you! - Niki Patterson, Property Manager

Hi there, Thank you for sharing this feedback! It's great to hear our community and homes made such a wonderful impression on you, but I apologize if me or my team's responses were not timely! We completely understand how stressful moving can be and we will do our best to ensure any additional questions are met with haste. Thank you again! - Niki Patterson, Property Manager

Hi there, Thank you for your feedback! I'm so pleased you're loving your new home's great location, but I'm sorry for the slight flaws with the carpet and tile. My team and I try our best to make our apartments look brand new for each move-in, but normal wear and tear does occur over time. If you feel this is something past normal wear and tear that we may have missed, please let us know and we would be more than happy to see what we can do to resolve the issue! - Niki Patterson, Property Manager

Thank you for the terrific recommendation and review! I'm so happy you're loving the neighborhood, your home's features and our community's pet-friendly policies. As always, please let me or my team know if you need anything! - Niki Patterson, Property Manager

Hi there, While I do understand your frustrations, please know this was a fluke due to the extreme temperature changes we recently experienced. My team and I did work diligently to resolve the issue and thought you were satisfied with our agreed upon arrangements. I've also addressed any concerns by others who may have been affected by the leak. I thought all was well with our resolutions but if there's anything else I can do to ensure you and your family's comfort, please do not hesitate to reach out to me so we can chat. Thank you! - Niki Patterson, Property Manager