Resident · 2016 - 2017
Would NOT recommend this complex except as a last choice. Staff constantly changes and never answer the phone, and most are quick to pass off complaints as "not our problem." Maintenance is terrible and slow; left us with a broken window for 4 months and never came to fix it despite repeated calls and even speaking to the maintenance staff themselves. Also our neighbors had an issue with black mold that forced the tenants for four other units to move out! Also; - Water is hard and and even high quality filters on the shower and sink don't help! Taking a shower without a special kind of shampoo/conditioner had me coming out greasier than when I went in! - Fellow tenants have NO respect for other people's cars. Found several dents and scratches on both vehicles over time. - Gym room equipment was damaged with no sign of it ever getting fixed, with the lock to the door being broken so no one could even get in without ten minutes of fiddling with the knob! - 50/50 chance of dog owners actually picking up after their dogs when taking them for walks
Saratoga Crossing Apartments Manager
Thank you for the review! We're sorry to hear about your experience at Saratoga Crossing. We expect our staff to be responsive to all residents and prospective residents; if you feel that your issues are not being handled directly, please do not hesitate to reach out to our corporate office to speak to a regional manager. Please reach out if there's anything we can do to better your experience with us!