The staff is inadequate. When I had originally moved in they made promises that they have not followed through with. It took 6 months to get a wheelchair friendly threshold. The maintenance is slow and mostly does things at their own time and pace. If you work night shift, do NOT opt to live here. Regardless of knowing you work night shift maintenance will still show up at noon banging on your door. When they did finally put a new threshold in my apartment the maintenance people and the contractor stayed there talking with the door wide open for almost 2 hours!!! Negative degree temperates and I had to work that night! If you are in a wheelchair I also would not recommend living here. If adaptations are necessary, you will have to pay for them out of pocket and they don't let you hire your own contractor. The snow/ice removal time is subpar. When they do finally remove it, it is decent at best. But if you have to go anywhere you're screwed. They only do the sidewalks. I had to email them about getting rid of the snow on ramps and areas around the handicapped spots. It has been an overall poor experience aside from how quickly they allowed me to move in. The prices are too high and that isn't even considering the "upgrades." I had to upgrade to the wood floors because I didn't want my wheelchair to ruin the carpet. Necessary accommodation? That's an extra $40 a month! Oh and did I mention if you make any accommodating changes to the apartment you have to have them removed before you leave? Again, out of your own pocket. Given, i know that is within ADA guidelines but the lack of consideration and courteousness for wheelchair users is ridiculous. I could go on all day. Don't move into this complex. It is not worth the headache.