Cherry Hill Townhomes
#3,690 #1 #68

What is epIQ?

Cherry Hill Townhomes

5211 Rachel Avenue, Portage, IN 46368
(71 Reviews)
$954 - $1,089/mo

Floor Plans & Pricing

2 Bedrooms

2 Bedroom/1.5 Bath Townhome

2 Beds, 1.5 Baths | 1,320 sq. ft.

$954 - $986

See Floor Plan Details

2 Bedroom/1.5 Townhome w/ Den

2 Beds, 1.5 Baths | 1,320 sq. ft.

$999 - $1,019

See Floor Plan Details

2 Bedroom/1.5 Bath Townhome w/ Jacuzzi Tub & Skylights

2 Beds, 1.5 Baths | 1,320 sq. ft.

$1,048

See Floor Plan Details

3 Bedrooms

3 Bedroom/1.5 Bath Townhome

3 Beds, 1.5 Baths | 1,320 - 1,420 sq. ft.

$1,059 - $1,089

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

3.8

Safety

3.9

Office Staff

4.4

Maintenance

4.5

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

14

Manager’s Review Engagement

B+

Percentage of reviews responded to

78.57%

Manager’s Review Reply Time

D+

Average time to respond to reviews

55 days

View Community Timeline
View Community Timeline

Cherry Hill Townhomes Reviews

(42)

4.2 rating

See Details

71 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 867409

Verified Resident 2006 - 2024

4/22/2024

My experience at this community has been great. The office staff is professional and caring. The office atmosphere is inviting and they are always willing to listen to my concerns. Maintenance alway respond in a timely manner.

    Manager

    4/26/2024

    Cherry Hill Townhomes
    Thank you for your kind words. We're grateful. As a team, we take our responsibility for delivering great hospitality seriously. Glad we had this opportunity to make a difference.

    Updated Review

    Review Author Icon

    Resident 1162856

    Verified Resident 1999 - 2024

    4/22/2024

    Maitenece-very good , office staff -excellant, grounds well filling my 200 minimum it was not a good place to live I would not have stayed this long. Office staff wonderful people.

      Review Author Icon

      Resident 686032

      Verified Resident 2022 - 2024

      4/22/2024

      I have been very happy where I live. I only know one resident but that's okay when ever I need something the management makes sure it's taken care of. The property that I live is clean. We could use some flowers… See More>
        Manager

        4/26/2024

        Cherry Hill Townhomes
        Thank you for your kind words. We're grateful. as a team, we take our responsibility for delivering great hospitality seriously. Glad we had this opportunity to make a difference. I will also mention the bushes and flowers to the owner.

        Updated Review

        Review Author Icon

        Resident 828259

        Verified Resident 2018 - 2024

        4/15/2024

        Cherry Hill Apartments is a comfortable community to reside in. The townhome is spacious & perfect for my family. The property management & maintenance teams are awesome! They are quick to address & resolve issues/concerns.

          Manager

          4/16/2024

          Cherry Hill Townhomes
          Thank you very much for the wonderful review. We are so happy to hear you enjoy Cherry Hill. We will be sure to let the maintenance team know they are doing a fantastic job. We would also like to extend our gratitude to you for choosing Cherry Hill as a place to call home.

          Updated Review

          Review Author Icon

          Resident 833248

          Verified Resident 2015 - 2024

          4/15/2024

          We have lived in the Cherry Hill Community for a few years and we love it. The community is basically quite and we haven't had any major problems. The neighbourhood look so much better since some updates have been done.

            Manager

            4/15/2024

            Cherry Hill Townhomes
            Thank you very much for the review. We are so pleased to hear that you love it here. We really appreciate the kind words, and we strive to give quality customer service to all our current residents and future residents.

            Updated Review

            Review Author Icon

            Resident 1165251

            Verified Resident 2021 - 2023

            10/30/2023

            It is nice and quiet and friendly place to live. The location is about ten min from the shopping area. The Portage High School is so nice and pretty. The athletic complex is second to none. We live about thirty mins from the airport.

              Review Author Icon

              Resident 1192715

              Verified Resident 2021 - 2023

              10/24/2023

              I love the community it is great, close to the expressway and downtown. It is clean and safe. Office staff and maintenance is quick to respond and very pleasant. Unfortunately rent is pricey and substantially increases every year. In my opinion it will be cheaper… See More>
                Manager

                10/24/2023

                Cherry Hill Townhomes
                Thank you for the kind review. We have recently done a market study, and Cherry Hill is actually coming in at the most affordable per square foot in the area. Other rental properties in the area are coming in over $1.00 per square foot, where we are at an average of $.90 per square foot. We always make sure we are price competitive. Thank you for choosing Cherry Hill to call your home!

                Updated Review

                Review Author Icon

                Resident 873404

                Verified Resident 2014 - 2023

                10/23/2023

                Professional, kind, understanding and caring. These people from the maintenance crew to the landscapers to the office personnel all have that attitude that, this is where you live, you should like coming home to a safe, secure and well maintained home. I can't say enough… See More>
                  Manager

                  10/24/2023

                  Cherry Hill Townhomes
                  Thank you so much for the five-star review!! We consider our residents like family. Thank you for being a resident of Cherry Hill, you are very much appreciated!

                  Updated Review

                  Review Author Icon

                  Resident 1119919

                  Verified Resident 2020 - 2023

                  10/19/2023

                  It has been an enjoyable experience. The office and maintenance staff has always been prompt and helpful. Getting into the complex and out is very accessible, plenty of parking and some great neighbors.

                    Manager

                    10/24/2023

                    Cherry Hill Townhomes
                    We really appreciate your positive review. We strive to give excellent customer service. Thank you for being a resident of Cherry Hill!

                    Updated Review

                    Review Author Icon

                    Resident 1163345

                    Verified Resident 2020 - 2023

                    10/16/2023

                    I don't like the payment for rent it due the 1st which is understandable but then we got till the 3rd and then they charger 50 on the 4th after that 10 it can only go up to 100$ then you get eviction notice. We… See More>
                      Manager

                      10/17/2023

                      Cherry Hill Townhomes
                      Thank you for reaching out to us. The late fee is standard. If you would like to call the office, we can discuss the notices that go out.

                      Updated Review

                      Review Author Icon

                      Resident 806922

                      Verified Resident 2018 - 2023

                      7/31/2023

                      This community is quite most of the time. Apartments can use some upgrades to the windows, kitchen and bathroom floors. Parking spots should be assigned to avoid not being able to park closer to apartments. Overall, compared to other apartments in the area Cherryhill is… See More>
                        Manager

                        10/17/2023

                        Cherry Hill Townhomes
                        Thank you for reaching out to us. If you would like to call the office, we can go over our future improvements coming up in the future.
                        Review Author Icon

                        Resident 1165112

                        Verified Resident 2018 - 2023

                        7/31/2023

                        Fairly quiet neighborhood. Waiting list for a garage and parking can get difficult on the avenue. Leasing office works well with tenants and maintenance is usually very prompt. Neighbors are usually very kind people.

                          Manager

                          10/17/2023

                          Cherry Hill Townhomes
                          Thank you for your kind words. We're grateful! We take our responsibilities for delivering great hospitality seriously. Glad we had this opportunity to make a difference.
                          Review Author Icon

                          Resident 1162727

                          Verified Resident 2021 - 2023

                          7/24/2023

                          I love the space. My neighbors are respectful and I don't hear a lot of disturbances. However, I don't like the water that sits and floods part of where we park and have to walk to take the garbage out. It is frustrating and nasty.… See More>
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                            Resident 1161192

                            Verified Resident 2022 - 2023

                            7/19/2023

                            Living here is pretty nice the homes are great However the parking situation is terrible if I live in home 123 I will have to park in a space 4 even 5 doors away it's very inconvenient I'd pay extra to park infront of… See More>
                              Manager

                              7/19/2023

                              Cherry Hill Townhomes
                              Thank you for your review. The address you have listed is not one of ours. We do not have assigned parking and we cannot tow a vehicle unless it is not legal or has been abandoned. If you would like to discuss this situation, please call the office. Thank you.
                              Review Author Icon

                              Resident 1105069

                              Verified Resident 2021 - 2023

                              1/23/2023

                              This is Community is very quiet , family friendly and very well taken care of.I have only been here to two years now and I love it. Its in the area of schools Stores and local things to get to less than 10 mins

                                Manager

                                1/23/2023

                                Cherry Hill Townhomes
                                Thank you for your kind words. We’re grateful. As a team, we take our responsibility for delivering great hospitality seriously. Glad we had this opportunity to make a difference.
                                Review Author Icon

                                Resident 1099049

                                Verified Resident 2020 - 2023

                                1/1/2023

                                Cherry hill apartments is a great and reasonably priced place to live. The office and maintenance personal are nice and professional people. The maintenance staff are very knowledgeable and quick to respond when a problem happens in your townhouse.

                                  Manager

                                  1/11/2023

                                  Cherry Hill Townhomes
                                  Thank you for your kind words. We're grateful. As a team, we take our responsibility for delivering great hospitality seriously. Glad we had this opportunity to make a difference.
                                  Review Author Icon

                                  Resident 1057042

                                  Verified Resident 2019 - 2022

                                  8/21/2022

                                  Love it, it's quite and well kept up. The staff is great. Maintenance is very timely on repairs. 24 hr Property surveillance. Friendly neighbors. Great location, close to major highways and toll road, grocery stores, restaurants, and parks.

                                    Updated Review

                                    Review Author Icon

                                    Resident 805855

                                    Verified Resident 2017 - 2022

                                    7/31/2022

                                    This is a wonderful apartment community. Lovely managers who are helpful in making sure any issues are taken care of promptly. I've lived here for five years and have had no major issues. Definitely recommend.

                                      Review Author Icon

                                      Resident 1046481

                                      Verified Resident 2007 - 2022

                                      7/19/2022

                                      Been here a long time and things are good. Everyone keeps to themselves. Never any issues amongst neighbors. Rent is high but so is everywhere else at this point. It's Portage what else could you expect.

                                        Review Author Icon

                                        Resident 993661

                                        Verified Resident 2011 - 2022

                                        1/29/2022

                                        We are thankful to live in these apartment home they are a wonderful place to live. This community is a good and safe place to raise children. The manager and staff are friendly, caring, and helpful.

                                          Manager

                                          6/22/2022

                                          Cherry Hill Townhomes
                                          Thank you for your response. Let us know if you need anything. We take pride in our community!
                                          Review Author Icon

                                          Resident 964028

                                          Verified Resident 1999 - 2021

                                          10/24/2021

                                          No problems. We love the quietness--even though there are children. Parents seem to be doing their job by holding down the noise. We LOVE that CHT is pet friendly. We believe this company understands the importance of pets for people… See More>
                                            Manager

                                            10/25/2021

                                            Cherry Hill Townhomes
                                            Thank you so much for your review! We love the community as much as you do!
                                            Review Author Icon

                                            Resident 909888

                                            Verified Resident 2016 - 2021

                                            5/30/2021

                                            The neighborhood has really gone downhill. My 11 year old son got assulted on the property while coming home from school. It is not safe. The apartments are spacious but ours flooded with sewer water quite frequently. Maintance used to be… See More>
                                              Manager

                                              6/2/2021

                                              Cherry Hill Townhomes
                                              We appreciate your feedback and taking the time to review the community. We are very sorry about the incident that happened with your son and another minor on property. We take resident safety very seriously and try to quickly resolve any resident issues. Maintenance recently completed the work order for your toilet but if you are still having any issues we would be happy to send maintenance back to ensure the issue is resolved. If there is anything additional we can do for you or anything else you would like to discuss, please call us at 219-762-5055.

                                              Updated Review

                                              Review Author Icon

                                              Resident 826291

                                              Verified Resident 2011 - 2021

                                              1/24/2021

                                              I love the Cherry Hill community. The office staff and management are great and the community is safe. The maintenance department responds to residents needs in a timely manner and strive to keep the premises clean.

                                                Manager

                                                1/25/2021

                                                Cherry Hill Townhomes
                                                Thank you! We appreciate you taking the time to review our community. We strive to make all who call our community home a clean and peaceful environment. If there is ever anything we can do, please call us at 219-762-5055.
                                                Review Author Icon

                                                Resident 852643

                                                Verified Resident 2018 - 2020

                                                12/13/2020

                                                I love living here. The entire staff just has a welcoming vibe. Very clean and quiet. Plus the pool is amazing. I take my family out there all summer. I like how every morning they come out and clean.

                                                  Manager

                                                  1/25/2021

                                                  Cherry Hill Townhomes
                                                  Thank you so much for your review! We love having you here and we hope you continue to call Cherry Hill home!
                                                  Review Author Icon

                                                  Resident 791476

                                                  Verified Resident 2019 - 2020

                                                  7/15/2020

                                                  Save your money and sanity, don't move in here. One maintenance guy cares out of the whole staff. All they care about is getting their rent money on time. Townhomes are unstable (structurally) and the staff doesn't care about anything except when to collect rent… See More>
                                                    Manager

                                                    10/26/2020

                                                    Cherry Hill Townhomes
                                                    We appreciate your valued feedback and sincerely hope to improve your experience at Cherry Hill. We value the residents of our community and want to make your home feel like a home. We welcome you to call our office so we can discuss any on-going issues your experiencing so we may remedy those as quickly as possible. We can be reached at 219-762-5055 from 8am-5pm Monday, Wednesday and Friday. Thank you again for your feedback and bringing any of your concerns to our immediate attention.

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Ample Open Parking Available
                                                    • Free Parking
                                                    • Garage And Storage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $299. Rent: $29. Restrictions: Call for breed restrictions. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Clubhouse
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pool
                                                    • Short Term Lease Available
                                                    • Storage Space
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                                                    Leasing

                                                    Do you want more space for less money? Look no further than Cherry Hill! We offer the largest two and three bedroom townhomes in Portage along with first-class resident service and around-the-clock maintenance. Each Townhome comes equipped with gas stove, refrigerator, dishwasher, and washer/dryer connections. Enjoy your own private entrance and patio perfect for entertaining. Our community also features a dazzling resort-style pool perfect for those hot summer days and relaxing clubhouse. We are nestled in a quiet, residential area conveniently located near shopping, dining, and the beautiful shores of Lake Michigan.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 08:00 AM - 05:00 PM
                                                    • Tuesday: Closed
                                                    • Wednesday: 08:00 AM - 05:00 PM
                                                    • Thursday: Closed
                                                    • Friday: 08:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    In Good Company

                                                    A-
                                                    A-
                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 71 number of votes by renters, Cherry Hill Townhomes is currently rated 4.2 out of 5 stars.
                                                    Cherry Hill Townhomes is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cherry Hill Townhomes is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Cherry Hill Townhomes is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Cherry Hill Townhomes is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 78.5714% of their community reviews in the past year.
                                                    Managers have replied within 55 days to their community reviews in the past year.
                                                    In Good Company
                                                    Dogs Allowed
                                                    Fee: $299
                                                    Rent: $29
                                                    Restrictions: Call for breed restrictions
                                                    Pet Limit: 2
                                                    2 Beds, 1.5 Baths
                                                    3 Beds, 1.5 Baths

                                                    Contact Property

                                                    Cherry Hill Townhomes

                                                    June 2024

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                                                    Baths

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                                                    Cherry Hill Townhomes is a 1,320 - 1,420 sq. ft. apartment in Portage in zip code 46368. This community has a 2 - 3 Beds, 1.5 Baths, and is for rent for $954 - $1,089. Nearby cities include Ogden Dunes, Lake Station, New Chicago, Hobart, and Burns Harbor.

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