Cherry Hill Townhomes
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Cherry Hill Townhomes

5211 Rachel Avenue, Portage, IN 46368
(73 Reviews)
$1,239 - $1,479/mo

Reviews

(42)

4.3 rating

See Details

73 total reviews

(

Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 791476

Verified Resident 2019 - 2020

7/15/2020

Save your money and sanity, don't move in here. One maintenance guy cares out of the whole staff. All they care about is getting their rent money on time. Townhomes are unstable (structurally) and the staff doesn't care about anything except when to collect rent and when they get to go home. Don't move here it's nothing but problems from structural to water issues.

    Manager

    10/26/2020

    Cherry Hill Townhomes
    We appreciate your valued feedback and sincerely hope to improve your experience at Cherry Hill. We value the residents of our community and want to make your home feel like a home. We welcome you to call our office so we can discuss any on-going issues your experiencing so we may remedy those as quickly as possible. We can be reached at 219-762-5055 from 8am-5pm Monday, Wednesday and Friday. Thank you again for your feedback and bringing any of your concerns to our immediate attention.
    Review Author Icon

    Living.Life

    Resident 2018 - 2019

    4/22/2019

    I love how spacious the townhomes are and when I was comparing the price was unbeatable for the square footage. Maintenance free living for a Professional person is the best thing, my snow is removed, grass is cut, repairs are all included in my rent. I just get to ENJOY my home! I like how personable maintenance and the office staff is and also like that I can communicate with them through the Resident portal for questions to be answered in a timely fashion.

      Manager

      10/26/2020

      Cherry Hill Townhomes
      Thank you for being a valued resident of Cherry Hill and providing your feedback to us!
      Review Author Icon

      anonymous

      Resident 2015

      11/5/2015

      Where has cherry hill town homes been all my life !! I love my new place its spacious , quiet and has everything we need. Even my doggies love it :)) Mary is always pleasant and maint is on top things and very proactive. The pool is aweeeesoooome !!!! I've recommended cherry hill to others and they are very happy here as well . Happy Renter ! Melissa

        Manager

        10/26/2020

        Cherry Hill Townhomes
        Thank you for your feedback Melissa! We are glad you and your doggies have enjoyed our community : )
        Review Author Icon

        Rollinda

        Resident 2014

        11/14/2014

        I love my place and the management ! They are very courteous and understanding ! I am amazed how sweet and thoughtful they are to everyone they encounter! I am very thankful and happy with my home its spacious and well kept on the inside as well as the outside ! I love that they are always on top of repairs if needed!

          Manager

          10/26/2020

          Cherry Hill Townhomes
          Thank you for your review of Cherry Hill! Our staff appreciates your feedback!
          Review Author Icon

          tifalex3274

          Resident 2010 - 2013

          4/12/2013

          I moved to Cherry Hill in Sept of 2010 and I have been very pleased with the staff and property manager. Anytime I need maintenance it is completed same day when I call early enough, otherwise it's completed with in 24 hours. I would recommend this property to anyone looking to move to portage. Rent is very reasonable and the property is located close to the highway and toll road.

            Review Author Icon

            Cottoncandy4u

            Resident 2010 - 2011

            8/29/2011

            Still love my apartment

            I have been living in my apartment for well over a year and just had to say that I am more pleased today than I was months ago. The grounds have been kept so clean, even when there has been a storm, the maintenance department has made sure to clean the sewage drains of all obstructions quickly so there is no storm water backup. I recently had door problem and the maintenance came quickly to correct my issue. I have not had a problem since. The area is still so quiet. I never hear loud noise, music, or any kind commotion outside unwarranted. I feel safe and I also I am pleased with my new neighbors. Everyone here is very friendly and the staff are quite helpful. It's a great place to live.

              Review Author Icon

              anonymous

              Resident 2009 - 2010

              10/27/2010

              My stay at Cherryhills

              For these to be Townhomes they are very large, the kitchen is bigger than anyone that I have seen for a Townhome. If you like to have company and hang out on the kitchen that is the perfect place. Over this is a good place to be.

                Review Author Icon

                freeman10

                Resident 2009 - 2010

                10/26/2010

                Awesome Palce to be !!!

                I have lived in Cherry Hill for 2 yrs and it has been an awesome place to be! The proximity to Lake Michigan Beach and to highway is great. Easy access to Chicago! The evenings are quieter than I expected since children do live here. Mostly everyone here are some sort of professional so you have people who care about the things you care about. Makings for good neighbors. I moved my children in recently and they really enjoy the neighborhood schools. What makes this a great place are the people around me. The amenities inside are good and if something does go wrong, the on site maintenance team response quickly. The resident manager is solid and will make sure that your unit is taking care of. Good people and good location... close to the beach!

                  Review Author Icon

                  newhome41

                  Resident 2010

                  9/10/2010

                  new home 41

                  I HAVE LIVED HERE FOR FOUR MONTHS NOW AND I LOVE MY NEW HOME. MY TOWNHOME IS LARGE AND QUIET. IF SOMETHING NEEDS REPAIR, I CALL THE OFFICE AND THE MAINTENANCE MEN ARE HERE ALMOST BEFORE I'VE HUNG UP THE PHONE. I CAN SEE MYSELF HERE FOR A LONG TIME..

                    Review Author Icon

                    I.P.sPLACE

                    Resident 2010

                    9/2/2010

                    "NEW HOME"

                    I HAVE LIVED HERE AT CHERRYWOOD FOR FOUR MONTHS, AND I LIKE EVERYTHING ABOUT MY NEW HOME. IT IS QUIET EVEN IN THE SUMMER WHEN THE KIDS ARE OUT OF SCHOOL. MY TOWN HOME IS MORE HOUSE LIKE THAN AN APARTMENT,AND BOTH THE OFFICE STAFF,AND THE MAINTENANCE STAFF ARE ATTENTIVE TO MY NEEDS WHEN OR IF SOMETHING NEEDS REPAIR.... THANKS

                      Review Author Icon

                      lioncrest60

                      Resident 2009 - 2010

                      8/17/2011

                      "THERE IS NO PLACE LIKE HOME"

                      I HAVE LIVED HERE AT CHERRYWOOD FOR A YEAR, AND I LOVE IT. THE HOME IS LARGE, QUITE, AND SAFE. IT'S A HOUSE WITHOUT THE PROBLEMS. THE GRASS IS MOWED, THE SNOW GET'S MOVED, AND IF SOMETHING GOES WRONG I JUST CALL THE OFFICE AND MAINTENANCE IS HERE BEFORE I CAN BLINK. I HAVE NEVER WANTED TO LIVE IN AN APARTMENT, AND I DON'T FEEL LIKE I'M IN ONE NOW. THIS IS MY HOME, COMPLETE WITH A PATIO AND PEACE. EVERY ONE THAT VISITS ME LOVES MY HOME. I HOPE TO LIVE HERE FOR MANY YEARS TO COME. I HAVE A 11 YEAR OLD SHELTIE, AND BOTH HE AND I GIVE CHERRY HILL TWO THUMBS, AND 4 PAWS UP:)

                        Review Author Icon

                        happyhome104

                        Resident 2010

                        8/26/2010

                        Glad I moved here

                        I just moved to Cherryhill Townhomes (formerly Cherrywood Trace)and am really glad I did. From the initial appointment, application process, and final lease signing at move-in the staff treated me and my family with respect and consideration. The maintenance men are courteous, prompt and efficient. Office staff was very helpful in suggesting places to shop, eat and have fun. My unit is very large and the washer/dryer hookups are definitely better than having to go to the laundromat. My neighbors are great too, and everyone looks out for each other. Would recommend this place to my friends and co-workers. Sheryl N.

                          Review Author Icon

                          happyharvest

                          Resident 2001 - 2010

                          8/11/2010

                          A rental veteran

                          I lived at this community for over 9 yrs. During that time, I've lived in one and two bedroom units and have seen various management companies come and go. In January of 2007, a new management company took over and I have seen nothing but "progress and improvement" on the property. Maintenance issues are handled in a timely manner, the office staff is professional and courteous at all times. I'm glad I have stayed and recommend this community to townhome living. Lily E.

                            Review Author Icon

                            poolmonitor

                            Resident 2009 - 2010

                            8/10/2010

                            Home Sweet Home

                            I moved into Cherry Hill Townhomes last August 2009. I was looking for a home but was not approved and decided to rent. What a great move! This place has been awesome. 1320 sq.ft with a large eat-in kitchen looking out onto a big patio. My dog "Mikey" loves it here. The maintenance department is the best. The two guys are always pleasant and helpful and very quick to handle any issues. They keep the grounds well maintained. Neighbors are nice too. They tell me that we are "full" and I can see why as I love living here as much as they do. Rules are enforced, but that's what makes living here so wonderful. I have recommended others to move here and I enjoy the very generous "referral fee" I have received several time. Glad I'm here and am about to renew for another term! BrendaL

                              Review Author Icon

                              brendal

                              prospectiveVisited 2010

                              8/10/2010

                              On The Waitlist

                              I've been trying to rent a townhome at Cherry Hill Townhomes for three months now. A friend of mine has been living there for over 3 years now and directed me to this community when I was going through my divorce. I drove past the property and was very impressed with the well kept grounds...especially the cleanliness. I applied about three months ago and the leasing department was very helpful. Place was full and they were booking 3 months out. I should be moving into my 3-bedroom townhome at the end of August and look forward to the spacious living offered here. Ricky M.

                                Review Author Icon

                                anonymous

                                Resident 2006 - 2009

                                2/25/2009

                                Can't wait to move

                                The property has gone downhill in the few years I've lived here, and I can't wait to move when my lease is up in late spring. People let dogs bark at all hours of the night, parking depends on the whims of your neighbors, and snow removal is barely adequate. The office lady isn't very friendly, and she doesn't follow up on complaints after the initial contact with the problem person or people. Rent goes up too much each year, and there isn't really much to show for it. Graffity will show up from time to time, and it takes them a while to get rid of it. There has been some vandalism around the property, too, and residents aren't notified about any police raids or arrests on the property. There is no community newsletter or anything anymore since the new woman started at the office a while ago, and it's like we don't mean anything. They've entered my unit before without notice for stupid things, and we don't have carbon monoxide detectors, which I think is illegal. It was nice to have a washer and dryer in my own unit, but… See More>
                                  Review Author Icon

                                  anonymous

                                  Resident 2006 - 2008

                                  2/29/2008

                                  Terrrible.

                                  Teenagers are allowed to hang outside of the townhomes cursing, screaming, and fighting until late at night. Horrible maintanence men!!!! Pool stays broken. They never fix anything and lack skills to make decent repairs! Repairs take months to fix and sometimes are never fixed! There isn't a playground for children and often they play in the street or parking lots. Appliances in townhomes are old and raggedy. Cheap materials used inside of townhomes.

                                    Floor Plans & Pricing

                                    2 Bedrooms

                                    2 Bedroom/1.5 Bath Townhome

                                    2 Beds, 1.5 Baths | 1,320 sq. ft.

                                    $1,239 - $1,301

                                    See Floor Plan Details

                                    2 Bedroom/1.5 Bath Townhome & Den

                                    2 Beds, 1.5 Baths | 1,320 sq. ft.

                                    $1,312 - $1,380

                                    See Floor Plan Details

                                    3 Bedrooms

                                    3 Bedroom/1.5 Bath Townhome

                                    3 Beds, 1.5 Baths | 1,320 sq. ft.

                                    $1,298 - $1,380

                                    See Floor Plan Details

                                    Disclaimer: Special, prices and availabilities subject to change.

                                    epIQ Ratings

                                    What is epIQ?

                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                    epIQ Report Card

                                    In partnership with SatisFacts™

                                    Community epIQ Grade

                                    A
                                    A

                                    Renter Ratings

                                    A

                                    Review Ratings

                                    Noise

                                    4.5

                                    Grounds

                                    3.7

                                    Safety

                                    4.0

                                    Office Staff

                                    4.5

                                    Maintenance

                                    4.5

                                    Neighborhood

                                    4.5

                                    Survey Ratings

                                    SatisFacts™ Tour Survey

                                    SatisFacts™ Move-In Survey

                                    SatisFacts™ Maintenance Survey

                                    SatisFacts™ Renewal Survey

                                    Review Count

                                    A+

                                    Number of reviews in the past 365 days

                                    15

                                    Manager’s Review Engagement

                                    A+

                                    Percentage of reviews responded to

                                    100.00%

                                    Manager’s Review Reply Time

                                    C-

                                    Average time to respond to reviews

                                    52.93 days

                                    View Community Timeline
                                    View Community Timeline

                                    Features & Amenities

                                    Laundry
                                    • Washer/Dryer Connections
                                    Parking
                                    • Ample Open Parking Available
                                    • Free Parking
                                    • Garage And Storage
                                    Pets
                                    • Dogs Allowed
                                      Fee: $299. Rent: $29. Restrictions: Call for breed restrictions. Pet Limit: 2
                                      Less Info
                                      More Info
                                    Other
                                    • Clubhouse
                                    • On-Site Maintenance
                                    • On-Site Management
                                    • Pool
                                    • Short Term Lease Available
                                    • Storage Space
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                                    Leasing

                                    Do you want more space for less money? Look no further than Cherry Hill! We offer the largest two and three bedroom townhomes in Portage along with first-class resident service and around-the-clock maintenance. Each Townhome comes equipped with gas stove, refrigerator, dishwasher, and washer/dryer connections. Enjoy your own private entrance and patio perfect for entertaining. Our community also features a dazzling resort-style pool perfect for those hot summer days and relaxing clubhouse. We are nestled in a quiet, residential area conveniently located near shopping, dining, and the beautiful shores of Lake Michigan.
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                                    Office Hours

                                    • Sunday: Closed
                                    • Monday - Friday: 08:00 AM - 05:00 PM
                                    • Saturday: Closed
                                    This community is managed by

                                    In Good Company

                                    A
                                    A
                                    Communities
                                    22

                                    Questions & Answers (1)

                                    Anonymous
                                    Asked on: 03/19/2018
                                    Q: Are there surveillance cameras on site?

                                    Frequently Asked

                                    Based on 73 number of votes by renters, Cherry Hill Townhomes is currently rated 4.3 out of 5 stars.
                                    Cherry Hill Townhomes is rated 3.7/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                    Cherry Hill Townhomes is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                    Cherry Hill Townhomes is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                    Managers have responded to 100% of their community reviews in the past year.
                                    Managers have replied within 52.93 days to their community reviews in the past year.
                                    In Good Company
                                    Dogs Allowed
                                    Fee: $299
                                    Rent: $29
                                    Restrictions: Call for breed restrictions
                                    Pet Limit: 2
                                    2 Beds, 1.5 Baths
                                    3 Beds, 1.5 Baths
                                    3 Beds, 2.5 Baths

                                    Contact Property

                                    Cherry Hill Townhomes

                                    July 2024

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                                    Beds

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                                    Baths

                                    0

                                    Cherry Hill Townhomes is a 1,320 - 1,420 sq. ft. apartment in Portage in zip code 46368. This community has a 2 - 3 Beds, 1.5 - 2.5 Baths, and is for rent for $1,239 - $1,479. Nearby cities include Ogden Dunes, Lake Station, New Chicago, Hobart, and Burns Harbor.

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