Review History for Verified Resident 844697

Pointe at St. Joseph Apartments


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Resident 844697

Verified Resident 2020

11/17/2020

If you are looking to downsize and/or used to kind and professional office personnel, I would not recommend this place. As a new tenant I had 4 or 5 important questions for the office staff. I had to continually send emails and then call and still to this day all of my questions (again only 4 or 5) have not been answered. These are important questions about how utilities are calculated, the locks on the doors, etc. Please note if you're signing the lease online, you can't get to the next page of the lease until you sign off on the previous page. I felt as though I needed to move forward just to get the lease signed. Once signed, you feel as though you've just bought a used car and now that the deal is done, you can forget about getting satisfactory responses from the office. I was supposed to receive a garage door opener per my lease and even though I'm more mature in age and a woman, the office staff had me manually lifting and closing the door myself every time I needed to go anywhere for weeks. There is no soundproofing what so ever. You can hear people in the bathroom, you can hear the fan in the bathroom and you can't even turn on the light without the fan. If you have disgustingly disrespectful, loud neighbors, you will not be able to live in peace here. I would look for a small house and pay someone to do the lawn rather than pay the extremely high rents here for a less than stellar apartment and experience. I wish I could share the very rude and unprofessional emails I've received from one office staff member. Please look elsewhere.
    Manager

    11/20/2020

    Pointe at St. Joseph Apartments
    We apologize that your experience with our community is not what you expected and we hope that you will reach out to us at thepointemgr@livetrilogy.com so we can discuss your concerns. Sincerely, Stephanie Zagar, Community Manager

    Review 69 out of 240

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    Pointe at St. Joseph Apartments

    March 2024

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