Review History for anonymous

Hermitage Apartments


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anonymous

Resident 2019

4/7/2019

If you are military DO NOT MOVE HERE! My husband received orders to be stationed in El Paso TX.i went into the leasing office on a Tuesday and explained the situation and that would be needing to move. I gave them a copy of his orders and they told me they would have to contact higher ups to figure out how this was going to happen. An entire week later they finally reach out to me and call me at 2 in the afternoon to tell me because he is not being stationed overseas that they do not recognize our move as a military purpose to move. They tell me that in order to break the lease I would have to pay a fee of two months worth of rent and a 60 day notice as well as pay for the two months that I'd be living there. So 4 months rent to break. Not only is the fee outrageous but they took a week to get back to me and then tell me I have 3 hours to come up with the money, because they close at 5. I asked if they could wait until Friday so I could discuss this with my husband and she tells me that "she is already cutting me slack" because they only accept lease breaks on the first and it was already the 2nd. Not only did they have total disregard for the military purpose for the move but are inconsiderate enough to take 7 days to give me information and then give me 3 hours to make a decision. Point being, be prepared for poor communication from management and overpriced apartments for the location.
    Manager

    4/8/2019

    Hermitage Apartments
    We are so sorry your request was not managed promptly or properly. The regional vice president was brought into the loop, and she's made the decision to let you out of your lease. Our team will be in touch with the details. Again, our sincere apologies that this matter was not handled appropriately the first time. We thank you for your understanding and hope that your move to El Paso is a smooth one. On behalf of all of us, please thank your husband for his service.

    Review 29 out of 217

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