Review History for natashac5

O'Neil Property Management


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natashac5

Resident 2015

8/26/2015

I live at the Harbor at Southaven, which is one of the properties O'Neil Property Management manages. The people in the O'Neil main office are so kind. They always return my phone calls and go above and beyond to help me. My apartment was very clean when I moved in. It was clear that they had vacuumed and cleaned the apartment prior to my arrival. I also couldn't believe how large my one-bedroom apartment was. I could do a series of cartwheels in my living room because it was so large! The grounds are well-lit and I have always felt safe here. I have never heard my neighbor at all! I only know he lives next door because I occasionally hear his garage door open and close. The grounds are well-kept and the bushes are trimmed very nice. It is in a prime location in terms of my commute to work and access to local grocery stores. The maintenance people came to check on my electricity when I received an outrageous bill from Duke Energy because Duke programmed the dials incorrectly during my first month of rent. One of the managers, Monica, called me and arranged a 3-way conference call with Duke. She was so supportive and helped me get the incorrect bill resolved quickly. As a new renter, I had a variety of questions and she was so patient and kind with me. I had one small issue with the water heater in my apartment; however, the maintenance men correctly repaired it the same day it stopped working. Each time I have called to ask a question, the office ladies have been so helpful and kind. If they are ever unsure of any question I have, they find out the answer and promptly return my call. I was terrified to move from residence hall life to an apartment, but O'Neil Property Management has made the transition so easy and less scary.

    Review 3 out of 20

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