Hearth Hollow Apartments

Michelle, Thank you for the awesome review! Please let us know if we can be of any help in the future. Thanks, Hearth Hollow Team

Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one, but because this post has been shared anonymously, we're unable to personally address the issues that are alleged; and we invite you to contact a member of our team to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon!

Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one. We invite you to contact a member of our team to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon!

Hi njkitchens, thanks so much for your review! Thank you for taking the time to share these thoughts with others who might be considering making their home here. Please let us know if we can improve your stay here.

That is fantastic to hear! We love hearing the positives of living here at Hearth Hollow. We have put in energy efficient windows, updated the thermostats and meter boxes. Our staff works diligently to provide a good home for our residents. As with all of our residents, if ever you have any issues, please come visit with me directly so we may resolve them to your satisfaction.

Thank you for your positive comments! We are committed to maintaining our community and providing good customer service! We are happy to hear you are enjoying your stay at Hearth Hollow!

Thank you for posting such positive comments! It is nice to know you love life here at Hearth Hollow. The staff is committed to providing responsive customer service and maintaining the community for your enjoyment.

We are very happy to hear you are satisfied with your stay at Hearth Hollow Apartments! We like to hear the positive as well as the negative. We love our four legged residents and like to have them visit the office to say Hello!

I am so sorry to hear about your experience here at Hearth Hollow. Obviously we have dropped the ball and let you down. I apologize for that. I have also noticed the residents not picking up after their dogs. I recently received ideas from other managers on controlling this issue and will be implementing them shortly. Maintenance will take care of your refrigerator immediately, and I assure you we will get it repaired. Again, I apologize for your experience and look forward to changing your experience into a positive one!

I am sorry it took several attempts to repair your hot water issue. Sometimes we think something is fixed only to find out another issue has popped up. I understand your frustration with the situation, especially since having no hot water is not a fun thing to deal with! All of our packages are logged into the Hearth Hollow Resident Portal. I encourage you to sign up for this feature as it notifies you of packages and community news and events. It also allows you to pay rent on line, put in service requests, and privately message me with any issues or concerns you have. We look forward to making sure your experience is a more positive one!

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

It is so nice to hear you are enjoying your stay at Hearth Hollow! Our team is committed to making your home comfortable. We all enjoy visiting with our residents and taking care of any issues they may have.

We are very happy to hear you were pleased with your move in and are enjoying your new apartment home. All of the staff works together as a team to ensure your experience is a good one!

That is fantastic to hear! One of the nice things about Hearth Hollow is the sense of community here. Meeting your neighbors and getting to know them helps establish a good living experience!

We are very happy to hear you are enjoying your experience with Hearth Hollow. We love our residents!

We love hearing from our residents! We are very happy to hear you are enjoying your stay at Hearth Hollow! The maintenance team tries very hard to complete work orders as quickly as possible. The online portal is a great feature and we are pleased you are utilizing it!

I understand your frustration about the car break ins. I did some research and found that several apartment complexes had been targeted with car break ins and tire slashings. No community is immune from crime - it can happen anywhere, even in gated communities. I work closely with the Derby Police Department on any issues we encounter. We are addressing them together. Please remember to not leave valuables in your car to tempt potential thieves. The pool gate has been repaired, so only current residents will have access to the pool. I apologize for the delay in getting this fixed. We definitely want our pool to be an enjoyable experience. As far as smoke free buildings or apartments, Hearth Hollow does not have any of those. There are not any regulations on people who smoke. We are aware of the balcony and railing issues, and have received approval for their replacement. This will begin in July. We are very excited to get the older wood and siding replaced. We will also be painted after all the replacements happen. So Hearth Hollow is getting a new face lift this summer.

Thank you for your review! It is always nice to hear when residents have a positive experience here at Hearth Hollow!

Thank you! Hearth Hollow is an Amazing community! I am glad you are enjoying it! Our team really likes working here and taking care of our residents. Let us know if you need anything or have any issues.

We are so glad you are happy to call Hearth Hollow Apartments your home! Our team is readily available to make sure it stays that way. Let us know if you have any problems or need us to address any issues.

Thank you for your positive comments. Thank you for also expressing your concern on the grounds. We are committed to maintaining our community. We are implementing a Clean Campaign here at Hearth Hollow. Hopefully you will soon see an improvement in the poo problem around the playground.