Ratings & Prices for Hearth Hollow Apartments, Derby, KS

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.8
Safety	4.4
Office Staff	5
Maintenance	4.6
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	5

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	1.8 days

Ratings & Reviews (117 Reviews)

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KadiWelch • Resident • 2020

10/04/2020

My boyfriend and I just moved in, and we already feel at home here. The ladies in the office are so extremely kind and helpful, which is phenomenal. We love the dog park for our pup, not too many apartments have those! The apartment itself is… See More

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Hearth Hollow Apartments Manager

10/06/2020

This is great news, KadiWelch, we can't thank you enough! We appreciate you taking the time to share your 5-star experience here at Hearth Hollow. It's awesome you pointed out that we're pet friendly- we want all our residents (4-legged furry ones as well) to have an enjoyable experience, so don't hesitate to reach out if there's anything we can do for you!

Michelle1238 • Resident • 2020

10/03/2020

Going into my second year here, I have no complaints, staff are kind and understanding, and quick to resolve issues. Good community to live within. My favorite part is seeing the community residents using garden sections as they enjoy- it's a sure way to make one… See More

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Hearth Hollow Apartments Manager

10/06/2020

Hello, thanks so much for the positive feedback! We're always happy to hear great things from our residents here at Hearth Hollow. Please don't hesitate to reach out if there's anything else we can do, we're here for you!

Resident • 2015 - 2020

10/03/2020

We've lived here for over 5 years and enjoy it here. The staff is so helpful and any maintenance issue we have of always resolved quickly and easily. The community is also great here. Lots of kind people who look out for each other.

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Hearth Hollow Apartments Manager

10/06/2020

Thank you so much for your kind words, anonymous. We really appreciate you taking the time out to share your experience with us here at Hearth Hollow. We count ourselves lucky for residents like you. We're here for you!

Mzbossyboothang_S • Resident • 2018 - 2020

06/12/2020

My family is very grateful for being able to live here. Been here a couple of years now and really have not had any complaints. Office staff nd maintenance team is great. Feel really safe here. Would definitely recommend to anyone who needs a peaceful place… See More

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Hearth Hollow Apartments Manager

06/12/2020

Thanks for the great review Athenya! We love having you here! It made our day here at Hearth Hollow- it's great comments like yours that help set us apart from the rest. Don't hesitate to let us know if there's anything we can do for you and your family! Happy living!

Sofiah1700 • Resident • 2020

06/02/2020

My boyfriend and I are lucky to call Hearth Hollow Apartments our first Apartment together. I enjoy my neighbors, the Assistant Manager is always quick to respond to any questions we have, the Rent is easy to pay and affordable for all the benefits the community… See More

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Hearth Hollow Apartments Manager

06/03/2020

Thank you so much for your kind words, Sofiah. We really appreciate you taking the time out to share your experience with us here at Hearth Hollow. We count ourselves lucky for residents like you. We're here for you!

Michelle_G375 • Resident • 2015 - 2017

10/04/2017

I'm a current resident at Hearth Hollow apts I will say that I would recommend these apartments to anyone I have loved living here the maintenance men are very courteous and knowledgeable and they've always come over to fix any problem I've had the management staff… See More

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Hearth Hollow Apartments Manager

10/04/2017

Michelle, Thank you for the awesome review! Please let us know if we can be of any help in the future. Thanks, Hearth Hollow Team

Tonyrobertleederbyks • Resident • 2016 - 2017

10/03/2017

These apartment complexes are horribly dirty, dingy, and stinky. The office staff is dilusional and very unkind, they are not true to their word. So glad I don't have to deal with them anymore or their feces filled parking lots, hope this helps save someone the… See More

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Hearth Hollow Apartments Manager

10/04/2017

Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one. We invite you to contact a member of our team to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon!

k.ann.mo1985 • Resident • 2016 - 2017

10/03/2017

The management staff are very unprofessional, they are liars and thieves. They will charge you extra unsubstantiated fees upon move out and lie about their own misdeeds. Not to mention the sewage problems in the parking lots and smell of methane and mold inside the apartments.… See More

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Hearth Hollow Apartments Manager

10/04/2017

Thank you for taking the time to share your thoughts here. We're sorry to hear that your experience has not been a good one, but because this post has been shared anonymously, we're unable to personally address the issues that are alleged; and we invite you to contact a member of our team to discuss the matter further. To those who are reading the review in search of a new home, we hope you won't allow one resident's poor experience to dissuade you from contacting or visiting us, and allowing us the sincere privilege of showing you why our community has been the choice of thousands of satisfied residents for many years. Thank you for your time, and we hope to hear from you soon!

njkitchens • Resident • 2010 - 2017

10/01/2017

I'm going on 8 years living at Hearth Hollow. The office staff is very friendly and professional and maintenance staff takes care of any maintenance issues right away. Hearth Hollow has greatly improved since I first moved here. The new management keeps the apartments and grounds… See More

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Hearth Hollow Apartments Manager

10/02/2017

Hi njkitchens, thanks so much for your review! Thank you for taking the time to share these thoughts with others who might be considering making their home here. Please let us know if we can improve your stay here.

Verified Resident 224955 • vrp • 2015 - 2016

03/18/2016

I am very happy with the move to Hearth Hollow. I couldn't ask for more from a complex. They've exceeded all my expectations. Everyone is so friendly here and the property is generally quiet and well maintained. Plus, my electric bill is so low! I love… See More

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Hearth Hollow Apartments Manager

03/18/2016

That is fantastic to hear! We love hearing the positives of living here at Hearth Hollow. We have put in energy efficient windows, updated the thermostats and meter boxes. Our staff works diligently to provide a good home for our residents. As with all of our residents, if ever you have any issues, please come visit with me directly so we may resolve them to your satisfaction.

Verified Resident 220584 • vrp • 2015 - 2016

02/28/2016

Easy move in and loving life here. There are potty spots for the dog and a park for the kids. The pools are nice and clean. The surrounding neighborhood is nice for runs and it is accessible to many of Derbys bast small town business.

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Hearth Hollow Apartments Manager

03/09/2016

Thank you for posting such positive comments! It is nice to know you love life here at Hearth Hollow. The staff is committed to providing responsive customer service and maintaining the community for your enjoyment.

Verified Resident 220583 • vrp • 2015 - 2016

02/28/2016

Everyone is very nice. Staff is flexible and kind. My apartment meets most of my needs. Having a pool and park is great for me and the kids. Neighborhood is safe enough to go for walks. Location is perfect.

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Hearth Hollow Apartments Manager

03/09/2016

Thank you for your positive comments! We are committed to maintaining our community and providing good customer service! We are happy to hear you are enjoying your stay at Hearth Hollow!

Verified Resident 219858 • vrp • 2014 - 2016

02/24/2016

I have never had a problem with my apartment, very well maintained. Management is very quick to resolve problems if they do arise. One of the few apartments around that allow bigger dogs and the office usually offers dog treats anytime I'm walking mine.

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Hearth Hollow Apartments Manager

02/27/2016

We are very happy to hear you are satisfied with your stay at Hearth Hollow Apartments! We like to hear the positive as well as the negative. We love our four legged residents and like to have them visit the office to say Hello!

Verified Resident 219005 • vrp • 2012 - 2016

02/20/2016

We have had a lot of problems with electrical issues in our apartment. No one seems to know the problem, nor does any one truly take the time to "come back" like they say they will to figure it out. Recently we had our hot water… See More

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Hearth Hollow Apartments Manager

02/22/2016

I am sorry it took several attempts to repair your hot water issue. Sometimes we think something is fixed only to find out another issue has popped up. I understand your frustration with the situation, especially since having no hot water is not a fun thing to deal with! All of our packages are logged into the Hearth Hollow Resident Portal. I encourage you to sign up for this feature as it notifies you of packages and community news and events. It also allows you to pay rent on line, put in service requests, and privately message me with any issues or concerns you have. We look forward to making sure your experience is a more positive one!

Verified Resident 218986 • vrp • 2013 - 2016

02/20/2016

My experience is not very positive. I have put in requests for a part on my refrigerator to be replaced multiple times and still have not had it replaced. I had a plumbing issue a few months ago where whomever took my call forgot to put… See More

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Hearth Hollow Apartments Manager

02/22/2016

I am so sorry to hear about your experience here at Hearth Hollow. Obviously we have dropped the ball and let you down. I apologize for that. I have also noticed the residents not picking up after their dogs. I recently received ideas from other managers on controlling this issue and will be implementing them shortly. Maintenance will take care of your refrigerator immediately, and I assure you we will get it repaired. Again, I apologize for your experience and look forward to changing your experience into a positive one!

Verified Resident 212713 • vrp • 2015 - 2016

01/22/2016

My experience has been great. Things are done on a timely manner and response time from staff is with in a timely manner also. It fits the needs of my family and is affordable for us. It's not too far from anything in town. Since it… See More

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Hearth Hollow Apartments Manager

12/02/2016

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

Verified Resident 208164 • vrp • 2015

12/29/2015

Overall, a comfortable place to live. Easy access to most everything you'd need. Clean and well maintained. Management is pleasant and personable. Willing to work to make your living experience satisfying.

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Hearth Hollow Apartments Manager

12/06/2016

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

Verified Resident 206229 • vrp • 2015

12/20/2015

We have never lived in an apartment before, but the management and staff have been very helpful in making the change. They are easy to talk to no meter what the suject is. The property is well maintained. If I have a maintenance problem they are… See More

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Hearth Hollow Apartments Manager

12/21/2015

It is so nice to hear you are enjoying your stay at Hearth Hollow! Our team is committed to making your home comfortable. We all enjoy visiting with our residents and taking care of any issues they may have.

Verified Resident 201283 • vrp • 2015

11/29/2015

Very satisfied with the living experience. The staff are very friendly and willing to answer any questions I have. My neighbors are nice and friendly. I feel my apartment is very comfortable and roomy. I don't have any trouble with noise from my neighbors. I would… See More

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Verified Resident 185124 • vrp • 2015

09/20/2015

The management went above & beyond to get the paperwork all processed for move in. We enjoy the pool, the quiet atmosphere. I like that the apartment is convenient for our needs. Maintenance orders get handled in a timely manner. I'm quite satisfied. See More

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Hearth Hollow Apartments Manager

09/21/2015

We are very happy to hear you were pleased with your move in and are enjoying your new apartment home. All of the staff works together as a team to ensure your experience is a good one!

Verified Resident 177793 • vrp • 2014 - 2015

08/24/2015

When me and my fianc?© moved into this apartment it was rough the neighbors where loud and the sense of community was lacking but as we settled in the environment changed the neighbors all came out to greet us we set up "rules" you could say… See More

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Hearth Hollow Apartments Manager

08/25/2015

That is fantastic to hear! One of the nice things about Hearth Hollow is the sense of community here. Meeting your neighbors and getting to know them helps establish a good living experience!

Verified Resident 176983 • vrp • 2015

08/21/2015

The property is spacious and very safe i havent had many mishaps and this is the first time ive rented an apartment so i didnt know what to expect they are very flexible with you and make sure to keep all your concerns in mind

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Hearth Hollow Apartments Manager

08/21/2015

We are very happy to hear you are enjoying your experience with Hearth Hollow. We love our residents!

Verified Resident 166108 • vrp • 2015

07/17/2015

I don't have a bad word to say about it here. My family loves it here. If something needs to be fixed it's done in a timely manner. I love that we can also make our rent payments online, it helps out a lot when you… See More

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Hearth Hollow Apartments Manager

07/17/2015

We love hearing from our residents! We are very happy to hear you are enjoying your stay at Hearth Hollow! The maintenance team tries very hard to complete work orders as quickly as possible. The online portal is a great feature and we are pleased you are utilizing it!

Resident • 2013 - 2015

06/23/2015

I didn't used to be disappointed but I am now and I'm sorry to say it but I can't wait to move when the opportunity allows. The safety is my biggest concern. Recently, cars have been broken in to and tires have been slashed. Seeing the… See More

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Hearth Hollow Apartments Manager

06/24/2015

I understand your frustration about the car break ins. I did some research and found that several apartment complexes had been targeted with car break ins and tire slashings. No community is immune from crime - it can happen anywhere, even in gated communities. I work closely with the Derby Police Department on any issues we encounter. We are addressing them together. Please remember to not leave valuables in your car to tempt potential thieves. The pool gate has been repaired, so only current residents will have access to the pool. I apologize for the delay in getting this fixed. We definitely want our pool to be an enjoyable experience. As far as smoke free buildings or apartments, Hearth Hollow does not have any of those. There are not any regulations on people who smoke. We are aware of the balcony and railing issues, and have received approval for their replacement. This will begin in July. We are very excited to get the older wood and siding replaced. We will also be painted after all the replacements happen. So Hearth Hollow is getting a new face lift this summer.

Verified Resident 161107 • vrp • 2015

06/21/2015

I am enjoying our time here. We as a family have made friends and enjoy our time withe them. We are very blessed to have found a comunity that is so well managed. Maintenance is always ready to help when needed. My kids love the pool… See More

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Hearth Hollow Apartments Manager

06/24/2015

Thank you for your review! It is always nice to hear when residents have a positive experience here at Hearth Hollow!

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

Parking

Off Street Parking Available

General

Additional Storage
Air Conditioner
BBQ and Picnic Area
Balcony or Patio
Bark Park
Carpet
Ceiling Fan
Digital Thermostats
DishWasher
Disposal
Fireplace
High-Speed Internet
Large Closets
On-Site Maintenance
On-Site Management
Outdoor Patio with Fire Pit
Pool
Refrigerator
Window Coverings

Pets

Cats Allowed
Fee: $200
Rent: $25
Comments: Two Pets: $300 Fee, $40/Month Pet Rent
Dogs Allowed
Fee: $200
Rent: $25
Restrictions: *See Pet Policy Tab
Comments: Two Pets: $300 Fee, $40/Month Pet Rent

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
600
Available
Avail.
N/A
Model
Arabian

View Floor Plan

Price
Price
N/A
SQ. FT.
750
Available
Avail.
N/A
Model
Caspian

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
810
Available
Avail.
N/A
Model
Mustang

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$709
SQ. FT.
935
Available
Avail.
1 Units
Model
Thoroughbred

View Floor Plan

Price
Price
$719
SQ. FT.
880
Available
Avail.
1 Units
Model
Clydesdale

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Come home to Hearth Hollow Apartments, an affordable community giving you the best of both worlds: a small-town atmosphere with all the advantages of the big city. We offer stylish and affordable 1 and 2 bedroom apartment homes. Each of our homes features an all-electric kitchen, generous closet space, and plush Berber carpeting, creating the ideal space for both relaxing and entertaining. Enjoy taking advantage of our premier amenities, including two sparkling pools, convenient off-street parking, a responsive 24-hour emergency maintenance team, a community playground, a community fire pit, and three onsite laundry facilities. We are certain that in Hearth Hollow Apartments you will easily find a home that truly fits your lifestyle.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: Closed

Questions & Answers

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Frequently Asked

What are noise levels like at Hearth Hollow Apartments?
The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Hearth Hollow Apartments?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is Hearth Hollow Apartments?
The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 1.8 days to their community reviews in the past year.

Who manages Hearth Hollow Apartments?
Monarch Investment & Management Group

What is the pet policy at Hearth Hollow Apartments?
Cats Allowed
Fee: $200
Rent: $25
Comments: Two Pets: $300 Fee, $40/Month Pet Rent
Dogs Allowed
Fee: $200
Rent: $25
Restrictions: *See Pet Policy Tab
Comments: Two Pets: $300 Fee, $40/Month Pet Rent

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths

What is the move-in special?
SAVE MONEY ON YOUR MOVE IN! $150 OFF - ALL JANUARY MOVE INS! Stipulations do apply. Specials are subject to change.