The Fairways at Derby
Idaho89 • Resident • 2013 Not Recommended
We moved here from Idaho in April. Before we moved in we had to call and make an appointment to get our keys. Kevin was rude and unprofessional over the phone. After we moved in I asked about pest control because we were seeing a lot of bugs. Angela refused to tell me what company would be coming to spray our house. She said that she couldn t tell me what company it was, as if it were classified information. I demanded that she tell me who it was because I had the right to know what company comes into my house when my wife and kid are at home. She told me to call home office (Lindsey Management) to find out. I called them and they didn t know! (My complaint is not against them, it s against Angela for not simply telling me who sprays, she could have told me but she had to be difficult). The maintenance here is a joke; when they come to spray for pest control they bang on the door very hard and yell, Maintenance! Every time it scared my 18 month old son. One time I opened the door and yelled at him for knocking so loudly because it scared my son. He didn t care at all, he was very rude and unprofessional. On the fourth of July we were setting off some small firecrackers. I didn t know it wasn t allowed and some people called the office and complained. Angela came to take care of the situation and was so rude. She treated us like children who were misbehaving! She was so rude and unprofessional. I understand why fireworks aren t allowed but I don t know why she couldn t have nicely told us of the rules. Yesterday we had our cleaning checks with one of the staff. We had an appointment at 5 and called them and told them we were ready. My 8 month pregnant wife waited in the apartment for 15 minutes for them. She finally called them and they said, Oh yea, we will send someone right away. Ten minutes later they showed up. I was so mad after this that I went into the office and told them all of the above and how unprofessional and rude they were. Angela did not care at all! If she knew a thing or two about customer service she would have apologized instead she gave me excuses as to why she was so rude all the time and unprofessional. One last thing: there is no organization in parking here so you have to park super far away from your apartment. Read the other reviews and do not move in here.
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