Rockland West

We want all of our residents to enjoy their stay at Rockland West and we are so disappointed to hear that you experienced these issues. Let's schedule some time to talk about your concerns with your move out charges so we can help . You can reach me directly at [email protected] or via phone at 785-830-8529. We look forward to connecting soon! - Thanks! Cayce Lay, Property Manager.

Hello Kathleen, Thank you for your review. While we hate to hear that you are unsatisfied with your experience at Rockland West, we welcome your feedback and are happy to review your concerns. It does appear that there was a request for pest control, and a third party pest control company treated the apartment. The apartment was deemed clear of pests by the vendor, and no further action was warranted. Any time that a concern of pest are brought to our attention, we are happy to send out a pest control vendor to review and address the issue at hand. If you or the resident would like to review this in further detail, we would be happy to setup a time to meet with you and our pest control vendor to address any concerns. As for the matter regarding roommate matching, please be aware that we lease to anyone that meets our rental qualifying guidelines. The rental qualifying guidelines are included in the lease paperwork that is signed by each resident. Additionally, as we abide by all Fair Housing Laws, age is a protected class and treated as such. The residents fill out a roommate profile to detail the answers to specific questions about lifestyle, so that we can make every effort to place residents with compatible roommates. Moreover, factors such as availability when the lease is signed also play a role in placement. On the resident profile, we also clarify that the property will not complete roommate assignments based on the specific protected classes as defined by state and federal law. We will reach out to the entire apartment today to verify if any additional requests are needed, and to ensure that they have clarification on any concerns that they might have regarding their lease. If you would like to discuss this matter further, please contact our Property Manager at [email protected] Thank you, Jessica Richards, Leasing Manager

Hello, we are genuinely disheartened to hear that you have had an unpleasant experience. We pride ourselves in providing exceptional service to all of our residents and I am concerned to hear that we fell short in your eyes. I would love the opportunity to meet with you personally to discuss your concerns. Please email me directly at [email protected] to set up a time that works for you. We want you to love living here so let's work together to make it better! Best, Jessica Richards, Leasing Manager

I'm genuinely disheartened to hear that you have had an unpleasant experience with our team. We pride ourselves in providing exceptional service to all of our residents and I am concerned to hear that we fell short in your eyes. I would love the opportunity to meet with you personally to discuss your concerns. Please email me directly at [email protected] to set up a time that works for you. Sincerely, Elena, Leasing Manager

Thank you so much for your glowing review! I'm happy to hear that our staff was able to make your apartment search easier and that you're choosing Rockland West! Please feel free to reach out if there's anything we can help you with before you move in. We're excited to have you as a resident! Best, Elena, Leasing Manager

Hi Verified Resident 553648, thank you so much for your positive comments about Rockland West! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best, Rockland West Management

It is my understanding that the concerns your son and his roommate had were addressed and we have not heard otherwise since. If you or him have any further concerns, please reach out to me directly at [email protected] and I would be happy to discuss them with you. I have full confidence in my staff to be educated and professional and they are ready to assist with any questions or concerns you or your son might have as well. Best, Elena, Leasing Manager

Thank you for your glowing review,I'm so happy to hear that you're enjoying your experience with Rockland West so far! I will be sure to let my staff know about your kind comments as well. If you ever need anything, please don't hesitate to reach out to me! Best, Elena, Leasing Manager

Thank you for taking the time to leave us a review! I'd like to speak to you directly to discuss your maintenance issues so that I can work with our maintenance team and ensure the issues are addressed as well as that you are updated throughout the process. Please reach out to me at [email protected] and let me know your name, apartment number, and the current maintenance problems you are experiencing and I'd be happy to follow up with you! Best, Elena, Leasing Manager

Thank you for your glowing review! I am so happy to hear that you have had such a good experience with us so far. I'm glad that you are enjoying the amenities and location! I also greatly appreciate your kind words about our staff, I will be sure to pass along your comments to everyone in the office! We hope to see you stay with us another year, thank you again for your feedback! Don't hesitate to reach out if there is anything we can do for you! Best, Elena, Leasing Manager

Thank you for taking the time to provide us with your feedback! I am disheartened to hear that the status of your apartment was not up to your satisfaction at the time of move in. If you are still experiencing issues with pest control or with the smell, please contact me directly at [email protected] so I can work with you on a solution! I am happy to hear that our staff and property manager have been so helpful! I'll be sure to pass along your kind comments to the rest of our staff. If there is anything we can do to improve your experience with us, please let me know! Best, Elena, Leasing Manager

Thank you so much for your kind review! I'm happy to hear that you're enjoying living here and I hope to see you stay another year with us! Please don't hesitate to reach out if there is anything we can do to continue to improve your experience at Rockland West! Best, Elena, Leasing Manager

Thank you for taking the time to provide us with your honest feedback! We do apologize for the squat rack; we acknowledge that it took longer than it should have to be fixed. It is working now and if you ever notice a problem with a piece of equipment, please let us know! We are currently working with our printer company on getting a new part. Unfortunately there has been a billing issue on their end and we have not received an update on the issue. In the meantime, we are more than happy to print off anything that you need at the front desk! If you are still experiencing pest control issues, please let me know and I will schedule you an exterminator appointment! In regards to the carpet issue and the pet waste issue, I'd like to work with you on reaching a solution. Please reach out to me directly at [email protected] so that we can make sure your experience with us continues to improve! I look forward to hearing from you! Best, Elena, Leasing Manager

Thank you for taking the time to leave a review! I'd be happy to put in a service request to have your cabinets looked at to see what we can do about the issue. If you'd be interested in this, please email me at [email protected] and let me know your apartment number and bed space and I can put this in for you! I'm happy to hear you're enjoying the amenities and I hope to see you stay another year! Best, Elena, Leasing Manager

Thank you for taking the time to provide feedback about your experience here! While we do giveaways for things such as reviews, we do not ask for positive reviews and encourage our residents to be honest about their experience. If you have questions about or would like to talk through your final account statement, please feel free to reach out to us and we would be happy to do so. We would appreciate if you could reach out to us to discuss your experience during your lease with us so we can use your feedback to better the experiences of our current and future residents. You can contact us at [email protected] or call the office directly at 785-592-6269. Best, Elena, Leasing Manager

I apologize for the move in experience you had. I know that we were working with you on a solution for the issues you listed, however if there is anything we can do to further improve the situation, please let me know and I'd be happy to help as best as I can. We bought our new printer with the understanding that it could handle the volume of print jobs required by our residents, but unfortunately it has not been able to do so. We have scheduled for a technician to come out and repair our printer and are actively working on getting a printer that can handle that volume. I appreciate your high rating review and would be happy to address any further concerns you have to improve your experience with us! Best, Elena, Leasing Manager

I appreciate your high star rating and would love the opportunity to speak with you to discuss these issues and any further concerns you may have. We were notified of the broken machine and are having someone come out to service it. Move in day can unfortunately delay non-emergency service requests' completion, however we are caught up and I would be more than happy to put in any service requests you have! Please contact our office at 785-592-6269 or by emailing us at [email protected] so we can improve your experience with us! Best, Elena, Leasing Manager

I'm glad to hear your experience at Rockland West has been such a great improvement from your last living situation! Thank you for taking the time to leave a review and please let us know if there is anything we can do to make your stay even better. We hope to see you and your roommates at a resident event soon! Best, Elena, Leasing Manager

Thank you for your wonderful review! We strive to provide a great environment for Lawrence students and I'm happy to hear how excellent your experience has been so far! If you ever do have an issue with noisy neighbors, please feel free to contact our security team Signal 88. If there is anything else we can do to further improve your experience here, please don't hesitate to reach out! Best, Elena, Leasing Manager

Thank you for your glowing review! I'm happy to hear that you've had a great experience so far, especially with our staff, and I'll be sure to pass along your kind words! Best, Elena, Leasing Manager

I appreciate you taking the time to leave such a thoughtful review! I am ecstatic to hear how helpful our amenities have been for you as well as how pleased you are with your apartment. We want to make sure all of our residents love where they live, so I would appreciate the opportunity to speak to you directly to address any issues that are still occurring with your apartment so we can resolve them as soon as possible. Please contact me at [email protected] and I will work with you and my maintenance team to make sure your apartment feels like home! Best, Elena, Leasing Manager

Thank you for leaving such a great review! Customer service is very important to me and I'm disheartened to hear that our staff hasn't always met your expectations. We are consistently striving to be better and I would love to know more about the experiences you have had to use as a training opportunity. I would appreciate the opportunity to discuss these experiences with you, please reach out to me at [email protected]! Best, Elena, Leasing Manager

Thank you for taking the time to provide us with your feedback! If you would like to see a specific type of equipment added to the fitness center, please contact the office directly and let us know and we would be happy to look into it! You can reach us via email at [email protected] or by calling at 785-592-6269. I'm glad that you've had such a good experience with Rockland West as a whole, please let me know what we can do to further improve your time here! Best, Elena, Leasing Manager

Thank you for taking the time to leave a review! I am so glad to hear that you've had a great experience so far and I will pass along your kind comments to our staff! I apologize for the difficulty with the Wi-Fi; if you are still experiencing any issues with the internet ports or the internet service itself, you can contact Pavlov Media to help! Their 24/7 customer help line is 888-472-8568. If there is anything we can do to continue to improve your experience with us, please feel free to reach out to me! Best, Elena, Leasing Manager

Thank you for your kind words and this wonderful review! We strive to make Rockland West feel like home for our residents and I'm so happy to hear that you love living here. We hope to see you stay another year! Best, Elena, Leasing Manager