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Rockland West



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Kathleen_J767 • Resident 2018 - 2019 Not Recommended
Reviewed 05/30/2019
My daughter moved in Fall of 2018. Immediately she had bugs - bedbugs, roaches and carpet beetles. They claim they have treated the place over and over but she still has bugs today! They also say they "match" you with people your age, etc. Not true - she got a 50 yr old apt mate that put all her stuff in the living room and was a mess. My daughter is 20! I would NOT recommend this place - they act all friendly and seem nice, but do NOT take care of anything when you complain and did not care that my daughter had bites all over her from bugs. Please go somewhere else, you'll regret it if you move in here.
Rockland West Manager06/12/2019

Hello Kathleen, Thank you for your review. While we hate to hear that you are unsatisfied with your experience at Rockland West, we welcome your feedback and are happy to review your concerns. It does appear that there was a request for pest control, and a third party pest control company treated the apartment. The apartment was deemed clear of pests by the vendor, and no further action was warranted. Any time that a concern of pest are brought to our attention, we are happy to send out a pest control vendor to review and address the issue at hand. If you or the resident would like to review this in further detail, we would be happy to setup a time to meet with you and our pest control vendor to address any concerns. As for the matter regarding roommate matching, please be aware that we lease to anyone that meets our rental qualifying guidelines. The rental qualifying guidelines are included in the lease paperwork that is signed by each resident. Additionally, as we abide by all Fair Housing Laws, age is a protected class and treated as such. The residents fill out a roommate profile to detail the answers to specific questions about lifestyle, so that we can make every effort to place residents with compatible roommates. Moreover, factors such as availability when the lease is signed also play a role in placement. On the resident profile, we also clarify that the property will not complete roommate assignments based on the specific protected classes as defined by state and federal law. We will reach out to the entire apartment today to verify if any additional requests are needed, and to ensure that they have clarification on any concerns that they might have regarding their lease. If you would like to discuss this matter further, please contact our Property Manager at [email protected] Thank you, Jessica Richards, Leasing Manager

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Rockland West

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