Review History for admiralr

Southpointe / Park Villas


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admiralr

Resident 2012

5/26/2012

We made a special advance trip from Florida to find an apartment in this area. We found an apartment in another complex that we thought would suit us, and we placed a deposit to hold it until we could have our attorneys review the lease. We subscribe to a legal services plan that, among other things, allows us to have attorneys review contracts (including apartment leases) before we sign them. For that first apartment complex and 2 OTHER apartment complexes in this area, the attorneys' assessment was: "Renter's Nightmare!" We were back in Florida when we found SouthPointe on the internet and requested a copy of their lease agreement. While no apartment lease is likely to be perfect from the renter's point of view, the SouthPointe lease contained far fewer of the "gotchas" that other leases carry. Then, we had the pleasure of meeting the leasing staff in person for the first time. While every apartment complex wants its leasing staff to be outgoing, personable, and helpful, the leasing staff at SouthPointe genuinely embodies all those attributes! They're very close to concierges, with helpful suggestions as to stores and services in the area. Before we left the office that first day, my wife knew not only good local Avon and Mary Kay reps but also a local church with its own handbell ringers choir! The day we signed the lease, I turned in a whole page full of issues/deficiencies that I wanted corrected in our apartment, chief among them the fact that our central air conditioning unit put out only room temperature air! The new HVAC maintenance man wouldn't join the staff until after that weekend, but the maintenance man already on staff remedied EVERY one of my other issues the very next day! Not only that, but the leasing specialist on staff (with the aid of her boyfriend) secured and installed a portable air conditioner in our bedroom to get us through the coming hot weekend. I can't report that the central AC issue was remedied the following Monday (or Tuesday or Wednesday or Thursday), because the new HVAC maintenance man tried every way he could think of to repair the existing compressor, all unsuccessful. Finally, on Friday, he was able to install a NEW compressor and cured the problem nicely! We are more than satisfied with SouthPointe and would recommend it to our friends!

    Review 11 out of 41

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    Southpointe / Park Villas

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