Resident · 2018 - 2019
I lived at the Greens of Alvamar for a year and a half. To say I am disappointed is an understatement. I would like to add that I hold upper management and the corporate office Prism Real Estate Services ULTIMATELY responsible for their apartment complexes and what could have been avoided had they enforced or even had the simplest of oversight on very serious matters I brought to their attention. 1. Sex offenders and felons (drugs, weapons) living in the complex. Apparently the background checks are missing this (google is your friend) and other unsavory people that created an unsafe, unhealthy living environment. As long as they can afford to pay, they are allowed to move in, no questions asked! 2. Maintenance-or lack thereof. No snow and ice removal (imagine waiting 3-4 days after a snow storm EVERY time during winter-pictures posted are from 3 different storms!) month long waits for maintenance requests, even simple maintenance requests took a week or longer, cockroaches, and HIGH turnover on maintenance workers...you never knew who was coming into your apartment!! Maintenance could not be bothered to take care of entry ways, pool area, etc. The pool went months and months without chair cushions because maintenance could not be bothered to put them away during storms and ruined them! I imagine they do not pay maintenance workers very well, hence all the above! Bottom line, you will not get what you pay for. The newly renovated clubhouse and pool will get you in the door, but be sure to take a closer look. The lighting is horrible. Make sure you check outlets or you will be using a lot of lamps! Speaking of lighting, if you like having Christmas lights up all year long outside, this is the place to live. The last few months of living there I did see improvements in management and maintenance. Manny did a great job of communicating with me. I probably would have moved sooner if it had not been for his kindness and assistance. This review is left not to tarnish the current management, but for the lack of accountability by Prism Real Estate Services. My living experience was not the "high quality of living I deserved" as promised. You failed to adhere to your "guiding" principles and are fully responsible for the poorest customer experience I've ever had to live with.
The Greens at Alvamar Manager
We are appreciate your feedback and would love to help address this issue for you. We want to ensure you have a 5 star experience in our community. Please let us know how we can be of assistance and feel free to come speak with us at anytime in the office. We look forward to seeing you.