The Reserve on West 31st
#10,025 #6 #68

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The Reserve on West 31st

2511 West 31st Street, Lawrence, KS 66047
(133 Reviews)
$329 - $405/mo

Reviews

(133)

2.8 rating

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133 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

4/1/2024

WORST PLACE TO MOVE IN

This place is all about the money but not about taking care of the residents. Management is extremely rude and incompetent. Tasha is the rudest person I have ever had to deal with; she is not helpful at all and has so much attitude every time I call to ask questions about the lease or the ridiculous demands they have for the residents. They want us to pay rent on time, but they don't do their job, and if you are late one day with rent, then they crucify you with fees. I can't wait to get out of this crappy place.

    Manager

    4/3/2024

    The Reserve on West 31st
    I can't lie - of course we love positive reviews, but your honesty gives us the chance to improve, so many thanks to you for taking the time to share!
    Review Author Icon

    Dawn_S546

    Resident 2023

    11/22/2023

    Do NOT move here!

    When we moved in, the place was trashed. The carpets were stained, dead flies everywhere, the oven didn’t reach 300 degrees, the clothes washer either didn’t drain water or didn’t run water at all during cycles, the clothes dryer still (11/22) has an incredibly dangerous fire-hazard-amount of lint in the trap that we cannot clean ourselves, mold and mildew in all of the bathtubs and bathroom vents, the dishwasher was covered in mold that we (the tenants) had to clean ourselves. The complex only employs a single maintenance man who works 12 hour shifts Monday through Friday, meaning absolutely no maintenance on weekends. Having spoken to him many times, he’s said that as of November, he is still trying to catch up on maintenance requests from when new tenants moved in mid-August. The place was borderline uninhabitable and an extreme health and safety violation when we moved in. Do not move here, do not give them your money.

      Manager

      11/29/2023

      The Reserve on West 31st
      Thank you for letting us know about your recent visit to Reserve on West 31st.
      Review Author Icon

      anonymous

      Resident 2023

      10/6/2023

      newly moved and very bad

      I just moved here for 4 days and it's a disaster! the bathroom is extremely dirty and the roommate is not American so he's not taking my rules seriously regarding the cleanness of the bathroom, I had to use the other roommate's bathroom to take a shower and feel clean from this trashy roommate, the room wasn't cleaned when I moved and they told on the phone that the room is fully clean and ready to move in, and it was another disaster, I found "weed" on the floor of the room and I had to clean and sanitize everything by myself!! when I asked the front desk to help me regarding this problem they refused and when I started to get upset about how noisy and dirty the roommates were they blamed me, this place is full of drug use and dirty roommates who don't respect the rules of being clean, I just moved in and I asked to change to another room and they refused and told me to pay extra $300 !! crazy ! I regret renting from them! absolute nightmare! I wish I could talk to the manager face to face to fix this but the… See More>
      Manager

      10/12/2023

      The Reserve on West 31st
      Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
      Review Author Icon

      anonymous

      Resident 2022

      10/16/2022

      DON'T LIVE HERE

      Since I moved here, my room is full of noise. I don't know why it would make such a huge noise when water flows through the pipes in the wall at even 3am. I requested a maintenance and sent an email to the manager, they did get someone stop by and check my room, but nothing changed because they didn't take the issue seriously. If you see my review, don't live here, RUUUUN!

        Manager

        10/18/2022

        The Reserve on West 31st
        We are disappointed to hear that you did not have a more positive experience with us at Reserve on West 31st.
        Review Author Icon

        anonymous

        Resident 2020 - 2022

        1/2/2022

        The place sometimes has issues with stuff going bad but they are always quick to get to it. The office is always nice and friendly. That is what really counts to me. Yah it’s got its quirks but at the same time your getting a good deal. Your rent is cheaper than most places and you have internet covered. Plus you get a washer. They show that they are making improvements and are doing the best they can. This is a good place to rent from.

          Review Author Icon

          anonymous

          Resident 2018 - 2021

          5/3/2021

          I have lived here for almost three years and it has been slightly awful since day 1. While moving in the stairs fell through, and they do all the time. The potholes are so big, hopefully you don't care about your car that much. Recently the car ports you have to pay 40$ extra for fell on cars. I have been robbed through my car a few times, I am not the only one, they dont have cameras and half the lights in the parking lot are out. Many peoples packages get taken, you wont get those back. They don't care. Milspec security walks around to survey the area but instead racially profiles people, hits on girls, and drinks beer with people on the basketball court. Not sure what their job is, but it isnt to watch for crime. Everything broken gets covered basically by a bandaid. The furniture on day 1 when you move will already be falling apart, then they will try to charge you when you move out. When your couch falls apart, which it will, they give you a couch cover for it. Hardwood floors are stained with who knows what. I'd bring your own bed.… See More>
            Manager

            5/10/2021

            The Reserve on West 31st
            We are disappointed to hear that your time with us has been anything other than positive and we’d like to apologize for that. Thanks for bringing these matters to our attention. We would like to get more details about your experience; please reach out to us at your earliest convenience at reserveonwest31st@greystar.com or give us a call at 785-842-0032.
            Review Author Icon

            anonymous

            Resident 2020 - 2021

            1/12/2021

            Apt. was filthy upon move in. Not cleaned nor sanitized during a pandemic. Outlets not working Black mildew/mold in apt. and vents. Bathroom in disrepair. Big brown spider problem. Dishwasher old, crappy & doesn’t clean dishes. Parking lot lights out creating security problem. Management said apt. must have been missed by cleaning and maintenance-but apt. next door had same issues. DO NOT RENT HERE.

              Manager

              3/22/2021

              The Reserve on West 31st
              Thank you for your feedback. We are committed to creating the best place for you to live and want to do whatever it takes to improve your experience. We hate it that we did not meet your expectations. I would love to speak with you to understand more about your experience and how we can better serve you. Please call me personally at 785-842-0032 or email me at reserveonwest31stlmm@greystar.com. Thanks again and I look forward to hearing from you!
              Review Author Icon

              anonymous

              prospectiveVisited 2020

              8/30/2020

              I had a tour of the complex and what an eye opener. The gate to the pool wouldn't lock , the water was milky and it had trash in it. I continued on to view the apartment and there was a student moving out next door. She said, "Don't sign a lease here. They make up things to charge you for when your lease is up. They charged me $90 to wipe bacon grease off of my oven top and $15 to pick up two small pieces of paper in a drawer." The girl said that she was leaving it cleaner than wen she moved in. I stopped to talk. She said when she called the manager to discuss it. The manager said that she'd ruin her credit if she didn't pay the full amount and hung up on her. The manager is all smiles until you sign the lease. Oh well. I went into the apartment which was clean enough but smelled of cat urine. The girl said that it might be the plumbing because they have a lot of sewer backups. Disgusting. Finally the girl showing said they take partial rent off to work security if I was… See More>
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                anonymous

                Resident 2019

                7/17/2019

                This place is a joke to live at. They will place you with four people in a three bedroom apartment and when the younger brother of the legal guardian who is living there sleeps on the couch they will do nothing even though this is a violation of their lease. The apartment has no insulation so in the winter and summer your bill can be 300 dollars so that cheap rent is false advertisement. They will blame you for damages that your roommates caused even when management has been presented with pictures showing that they were the cause of the damages. They ignore the roommate cards when placing people into their apartments. Drug deals are a nightly occurrence. Do not live here!!!!!!

                  Manager

                  8/1/2019

                  The Reserve on West 31st
                  It's clear that you're not feeling very happy at all with your decision to move here. That saddens us, as we genuinely enjoy going above and beyond to make our residents comfortable. We work hard to pair everyone with compatible roommates and mediate any conflicts, but occasionally issues arise that are harder to get a handle on. Please know we take your feedback seriously and we'll begin investigating to determine what we can do to improve your living situation and our policies overall. At your convenience, please email us at marketing.reserve@pepshmgmt.com.
                  Review Author Icon

                  anonymous

                  Resident 2019

                  4/14/2019

                  This place doesn't care about anyone living in it. The maintenance staff is the worse good luck getting anything fixed within 5 days. The room they show you in the front office is nothing like what it really is especially the kitchen just grease everywhere. This place should be shut down. Do not live here. I repeat do not live here.

                    Manager

                    5/8/2019

                    The Reserve on West 31st
                    We're sorry that your living experience has been so negative. We make sure to hire top-notch professionals for our on-site teams so you never have to worry about whether or how satisfactorily your concerns will be addressed. Your feedback has given us some great insight into how we can improve ASAP, but any other information you can offer will help us out a lot. At your earliest convenience, please email us at marketing.reserve@pepshmgmt.com.
                    Review Author Icon

                    anonymous

                    Resident 2018 - 2019

                    4/12/2019

                    When I moved in, carrying my bed and large TV up two flights of stairs with my parents on a hot summer day (despite the fact that I had been told I would be in a first floor apartment), the air conditioning was not working. My roommate who had been living there for a semester had asked for maintenance to fix it several times, but they only finally dealt with it when I went to them. That's only the first horrible thing I experienced. Second, as soon as I walked into this place, it smelled TERRIBLE. It was like burnt food had been left out for years. It appears they only have one (maybe two) maintentance guys dedicated to cleaning, even though the Reserve is giving out gift cards and discounts for renewals and referrals every day. The cause of the smell was mountains of burnt food piled under the burners, which I painstakingly scraped and scrubbed off the best I could. Unfortunately, that's not the only cause of the smell (as it has stilll not gone away); the wall by the oven is covered with grease that cannot seem to come off. And my bathroom was also completely trashed,… See More>
                      Manager

                      5/8/2019

                      The Reserve on West 31st
                      We regret that our service quality has fallen so short of your expectations and our usual standards. Your home should provide peak comfort and relaxation, not stress, so you can be assured that we'll evaluate these situations and come up with proper measures to improve your living experience ASAP. Your concerns with our maintenance, upkeep, and atmosphere have been thoroughly documented. Please email marketing.reserve@pepshmgmt.com so we can discuss further. Thank you for sharing your thoughts.
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2018

                      10/26/2018

                      Great place to live! Staff is friendly and helpful. Great amenities and overall place to live with friends. One of the best places to live in proximity to Kansas. Close drive, awesome location to other places in the area.

                        Manager

                        10/30/2018

                        The Reserve on West 31st
                        We're thrilled to see your fantastic feedback for our staff, amenities, and easy access! We're committed to delivering peak comfort and relaxation to residents, and your review tells us we've hit the mark! Thank you for your encouragement.
                        Review Author Icon

                        rlsl1030

                        Resident 2018

                        10/19/2018

                        I enjoy living here because of easy access to most areas of town, stores and restaurants in close proximity to the complex, on-site public transit, cleanliness of the complex, staff availability & attitude, plus immediate willingness to assist me. Secure package pickup is definitely a great service provided as well.

                          Manager

                          10/23/2018

                          The Reserve on West 31st
                          We're pleased as punch to see your fantastic feedback for our community and amenities! We take pride in the superior living environment we offer, and your awesome praise of our convenient location, superior upkeep, friendly and attentive service, and useful package pickup service reinforces our commitment to delivering peak comfort and satisfaction. Thank you for sharing!
                          Review Author Icon

                          anonymous

                          Resident 2018

                          10/4/2018

                          It is a great starter apartment and you get a lot of stuff considering the cheap price. My building is right next to a trailer park and it is super loud over there and it isn't the safest area. The walls are very thin and everything is cramped and everything keeps breaking. Overall I rate this apartment community a 3.5

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                            anonymous

                            Resident 2017 - 2018

                            9/14/2018

                            From the poor maintenance service to the austere apartments, you will regret living here. The stairs up to the second and third floor are cracked and can break at any time. My neighbor actually fell from one of the cracks, walking up the stairs. The "storm windows" don't stay up and are essentially guillotines and will destroy anything under it when it free falls. Walking to building 11 there are pools of water after it rains and then it builds up in the parking lot creating a muddy swamp and the front 3 parking are spots occupied by rain water for weeks at a time. To walk on the sidewalk you better choose an old pair of shoes from all the mud you walk through. A potent awful chemical smelling gas fills rooms occasionally which the maintence crew claims "is fine." On to the atrocious aspect of quality. The pleather on the couches and dinner table chairs have tears and holes in them. The furniture as a whole is the most cookie cutter furniture I've ever seen in my life. When you want to relax while sitting in the holes on the couch in the living room trying to enjoy… See More>
                              Manager

                              9/19/2018

                              The Reserve on West 31st
                              Thanks for this review. We're truly sorry that you've been so unhappy in our community and our track record regarding maintenance and upkeep has fallen short of your expectations. Youve given us some great insight for enhancing the living experience here, and any additional information you can offer would be a big help while we work to resolve these issues right away. When you have a moment, please email us at marketing.reserve@pepshmgmt.com. Your feedback and business are much appreciated.
                              Review Author Icon

                              anonymous

                              Resident 2017 - 2018

                              9/6/2018

                              My experience here has been wonderful. The part of the complex I live in is really quiet and pretty. It feels super open. There are a lot of fun things to be apart of. Make new friends and build close ties if you're new to the area.

                                Manager

                                9/11/2018

                                The Reserve on West 31st
                                What an awesome review! Thank you so much for letting us know what a great job our team is doing to keep you relaxed and comfortable here! We're proud of the exceptional living we offer and pledge to continue serving you great atmosphere, community events, and picturesque landscaping with the same enthusiasm. Thanks again.
                                Review Author Icon

                                anonymous

                                Resident 2018

                                7/31/2018

                                This Place is a good place for college students who do not want to pay a lot of money to live. It is also very efficient on their maintenance. The maintenance is very efficient and getting to your needs.

                                  Review Author Icon

                                  nickatlwilliams

                                  Resident 2018

                                  6/6/2018

                                  I have enjoyed my 3 years at the Reserve! A warm welcoming place that I have met some amazing people! From the staff to management to maintenance, everyone has went well and beyond to ensure I have a great experience here! I highly recommend anyone looking for a place to check out the Reserve, well worth it!

                                    Review Author Icon

                                    rsickle320@gmail.com

                                    Resident 2018

                                    6/4/2018

                                    The approval process was extremely easy & user friendly. All the staff are exceptionally helpful & straight forward. No matter how many questions you have, or how long it takes, they take the time to sincerely provide a comfort level with all the information provided. Maintenance is great. I submitted four work order requests shortly after moving in to my unit, & all were addressed to completion within 36 hours. They were polite, helpful, & unobtrusive while completing their tasks. This is in addition to getting other units ready for incoming students enrolled in the upcoming school year. I am 47 years old & treated by both residents & staff equally, regardless of my age. Bonus: The amenities are awesome. Pool, hot tub, fitness room, tanning bed, lounge area, business center, & an outdoor fireplace with four grills!

                                      Review Author Icon

                                      anonymous

                                      Resident 2017

                                      11/15/2017

                                      I moved to Lawrence alone and knew no one down here. The people they paired me with to live with were a great match. The staff are kind and friendly and incredibly helpful at all times. The walls are pretty thin but not horrible.

                                        Review Author Icon

                                        m593c835

                                        Resident 2017

                                        10/31/2017

                                        I love living at the Reserve on W 31st! There are so many great amenities at the apartment complex and tons of other students that you can meet and get connected with. The employees are great and are always willing to help out and answer questions. There is a great workout facility, year-round hot tub, and a study room. (Also, there's always free snacks in the lobby - who doesn't love free food in college?) If there is a problem in the room, maintenance is always there to fix it as soon as possible, especially if it's major.

                                          Review Author Icon

                                          anonymous

                                          Resident 2017

                                          10/29/2017

                                          Overall a good apartment complex to begin with as your first away from home. The cost is fair and the staff are helpful. However, there were many complications with our room, such as refrigerator malfunctions, doors being broken and nailed back together, and a dishwasher that didn't clean dishes. With the major issues maintenance was easy to contact and fixed the problem quickly. Neighbors being loud is another issue. However, living in a college town is to blame for that.

                                            Review Author Icon

                                            Jordan_T208

                                            Resident 2017

                                            10/13/2017

                                            The apartment complex is actually really good, the staff is nice and the surrounding area is only loud if your apartment is nearing the pool. With that competitive prices they offer it's hard to beat.

                                              Review Author Icon

                                              anonymous

                                              Resident 2017

                                              10/2/2017

                                              For what it is its totally worth it. The only real downside to the reserve is the location off campus for classes. Other than that its everything you could need. The rooms themselves are taken care of and all the amenities with it are in great shape. The pool is great for having people over or even the sand volleyball court. If you have a big group of friends that want to live with you then all rent out here and then you can have like your own little community and be close to eachother

                                                Review Author Icon

                                                Kristen_W516

                                                Resident 2017

                                                9/13/2017

                                                Pretty great place to live. It is very affordable and comes with many essential things (fridge, microwave, and washer/dryer). It is definitely geared towards college students but overall fun to see everyone around and active. Only recommendation to them was better lighting around the complex. Overall a great place at an affordable rate.

                                                  Floor Plans & Pricing

                                                  3 Bedrooms

                                                  3 Beds, 3 Baths

                                                  See Floor Plan Details

                                                  4 Bedrooms

                                                  4 Beds, 2 Baths

                                                  See Floor Plan Details

                                                  4 Beds, 4 Baths

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  C+
                                                  C+

                                                  Renter Ratings

                                                  D-

                                                  Review Ratings

                                                  Noise

                                                  1.3

                                                  Grounds

                                                  1.0

                                                  Safety

                                                  1.3

                                                  Office Staff

                                                  1.0

                                                  Maintenance

                                                  1.0

                                                  Neighborhood

                                                  2.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  C+

                                                  Number of reviews in the past 365 days

                                                  3

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  B+

                                                  Average time to respond to reviews

                                                  5 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  • Laundry in Units
                                                  Parking
                                                  • Covered Parking
                                                  • Uncovered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Weight Limit: 25lbs. Comments: We allow dogs, cats and fish! Dogs and cats must be a mature weight of 50 pounds or less. Fish must be in a 10 gallon tank or less.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Comments: We allow dogs, cats and fish! Dogs and cats must be a mature weight of 50 pounds or less. Fish must be in a 10 gallon tank or less.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Community Center
                                                  • Gym
                                                  • Hot Tub
                                                  • Pool
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                                                  Leasing

                                                  The Reserve on West 31st serves students at the University of Kansas, Haskell Indian Nations University, Johnson County Community College, Washburn University and Baker University! We offer fully-furnished 3 and 4 bedroom apartments as well as an abundance of features and amenities. We are proud to provide the total experience for the area college students. Stop by our leasing office today to find out why KU students have voted The Reserve on West 31st one of the Best Apartments in the University Daily Kansan Top of the Hill!
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: 12:00 PM - 05:00 PM
                                                  • Monday - Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is the estimated utility bill for one person?

                                                  Frequently Asked

                                                  Based on 133 number of votes by renters, The Reserve on West 31st is currently rated 2.8 out of 5 stars.
                                                  The Reserve on West 31st is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Reserve on West 31st is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Reserve on West 31st is rated 1.3/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Reserve on West 31st is rated 1.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Reserve on West 31st is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  The Reserve on West 31st is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 5 days to their community reviews in the past year.
                                                  Dogs Allowed
                                                  Weight Limit: 25lbs
                                                  Comments: We allow dogs, cats and fish! Dogs and cats must be a mature weight of 50 pounds or less. Fish must be in a 10 gallon tank or less.
                                                  Cats Allowed
                                                  Comments: We allow dogs, cats and fish! Dogs and cats must be a mature weight of 50 pounds or less. Fish must be in a 10 gallon tank or less.
                                                  3 Beds, 3+ Baths
                                                  4+ Beds, 2 Baths
                                                  4+ Beds, 4 Baths

                                                  Check Availability

                                                  The Reserve on West 31st

                                                  July 2024

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                                                  The Reserve on West 31st is an apartment in Lawrence in zip code 66047. This community has a 3 - 4 Beds, 2 - 4 Baths, and is for rent for $405. Nearby cities include Gardner, Eudora, Perry, Baldwin City, and Tonganoxie.

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