Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 92.86% |
Average time to respond to reviews | 10.93 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 92.86% |
Average time to respond to reviews | 10.93 days |
Verified Resident 792862, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Resident 870029, thanks for your praise and kind comments about our team. We are happy to hear you have enjoyed your experience at Estancia at City Center! We are always more than happy to assist you if anything else comes up. Take care!
Verified Resident 866191, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Estancia at City Center. We are always more than happy to assist you if anything comes up. Take care!
Hi Verified Resident 858540, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave a review.
Thank you again for taking the time to let us know how we did. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (913) 307-9555. We hope you have a great day!
Verified Resident 854064, thank you for sharing your experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (913) 307-9555. We look forward to hearing from you.
Thank you for taking the time to let us know how we did. We hope you have a great day!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, Diane Kessler Community Manager
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, Diane Kessler Community Manager
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, Diane Kessler Community Manager
Hi Verified Resident 781971, thank you so much for your positive comments about Estancia at City Center! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Estancia at City Center! Thank you, Diane Kessler Community Manager
Hi Verified Resident 775972, we appreciate your honest feedback and thank you for the kind review. If there is anything we can do to improve the score, please let us know. Thank you, Diane Kessler Community Manager
Verified Resident 764455, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out to us if there's anything more we can do! Thank you, Diane Kessler Community Manager
Steve_w713, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response! Community Manager, Diane Kessler
We are disappointed to hear that you did not have a more positive experience with us at Estancia At City Center. Thank you for leaving feedback. Please reach out to us at (913) 307-9555 so we may identify ways to improve your experience. Community Manager, Diane Kessler
Osheait, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Thank you very much for sharing these comments, Jharrison9680. We always love to receive great feedback.You really made our day today. Kim T
Falzate1, thank you for leaving this detailed feedback about your experience with Estancia at City Center Apartments. We always love to receive great feedback.Thank you very much!!! Kim T
Thank you for the feedback. We strive to provide excellent service to our customers at Estancia at City Center Apartments. I apologize that you experienced issues with pests. If this is still a concern, please let us know and we will get right on it! We always love to receive great feedback & I will definitely pass it on to our amazing Maintenance Team! Have a great day, Kim T
Dear Anonymous, Thank you for sharing your positive experience about Estancia at City Center. We work hard to keep our residents happy, as you are very important to us. Many Thanks, Kaci
Dear Anonymous, I wanted to personally thank you for sharing your positive experience about Estancia at City Center. We value your residency and strive to provide the best customer service to all our residents. Many Thanks, Kaci
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
N/A
740
N/A
The Brook
N/A
960
N/A
The River Crossing
N/A
1,121
N/A
The Ridge Crest
N/A
1,320
N/A
The Summit
Estancia at City Center combines the best in luxury and comfort by creating an unparalleled living experience! Our apartments for rent in Lenexa, KS offer true resort-style living, and offer a tranquil community you won't find anywhere else. Each of our spacious one and two-bedroom floor plans offers plenty of space to grow. Our 2 pools and BBQ pavilion offer a fun summer experience. We are just minutes from I-435, putting you just minutes from UMKC, Overland Park, and Kansas City. Coming soon, the Lenexa City Center! Come home to Estancia at City Center! Make sure to contact us if you have any questions.
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