The Reserve at 77

12000 West 77th Terrace, Lenexa, KS 66216

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The Reserve at 77

12000 West 77th Terrace

Lenexa, KS 66216

 
 
 
 
 
 

ApartmentRatings Property Breakdown

OVERALL SCORE
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Maintenance
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3.9National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.1
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
3.9
Work Order
Our team's performance in responding to service requests.
56%RECOMMENDED
THIS PROPERTY
VS
70%CITY AVERAGE

Ratings & Reviews

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The Reserve at 77 Manager

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Verified Resident 719865 2019 Not Recommended
Reviewed 11/20/2019
It was fine but I think I accepted it to be a lot more simpler and exciting. The staff was nice but I felt like was quite a bit of miscommunication and that once I signed my paper I was kinda left in the dust. Overall… See More
The Reserve at 77 Manager11/21/2019

Thank you so much for the great review! We never want anyone to have less that a perfect experience. Will you please call the office or stop by so I can address any concerns you have? Our door is always open and we live for the opportunity to make our residents happy! Thank you again and I hope to see you soon.

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Verified Resident 717916 2018 - 2019 Not Recommended
Reviewed 11/14/2019
This rental stay has been less than enjoyable. The maintenance staff seems to not care about anything, especially the things going on in my apartment, currently. I have several health hazardous issues going on in my apartment and it seems nobody cares.
The Reserve at 77 Manager11/17/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. OUr office and maintenance staff sincerely care about your concerns and want your experience to be top notch.

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Verified Resident 712096 2019 Recommended
Reviewed 10/31/2019
We were in a position that needed an apartment in an emergent situation. Reserve staff (Michaela) was AWESOME. She responded to all my questions with in an hour after we had left the office. Everything else was done online. Super kind staff and enjoyed meeting our… See More
The Reserve at 77 Manager11/04/2019

We are so happy to have you with us, and that you love your apartment. We are HUGE pet people and are always so excited to meet our four legged residents. Please make sure to come visit us in the office as often as possible. Thank you for the amazing review!

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Verified Resident 711265 2019 Not Recommended
Reviewed 10/28/2019
The apartments themselves aren't exactly all that, and some of the buildings are old, but you get what you pay for, and there are fully renovated units for a higher price. The appliances are a bit old school, there aren't any ceiling fans, and there's not… See More
The Reserve at 77 Manager10/29/2019

Thank you so much for the wonderful review! I am so glad that you have been able to make your apartment feel like home. The updated apartments will still be available at the end of your current lease, if you would be interested in transferring to one. Please stop by the office for details and to say hello! Thank you again!

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David737 • Resident 2019 Recommended
Reviewed 10/26/2019
My friend moved in here last year, and I just got a two bedroom last month. The apartments are nice for an older community. The office girls are cool, and they didn't turn me down because of my 82 pound dog. I haven't really had any… See More
The Reserve at 77 Manager10/27/2019

David thank you! We really appreciate you posting an awesome review, and telling everyone how great the Reserve at 77 is! I know I already told you, but we would love to see you and the puppy in the office. Stop by on October 31st, and we will have Halloween treats! Thank you again!

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Aka_N • Resident 2012 - 2019 Not Recommended
Reviewed 10/22/2019
I have lived here from 2012 may be 2011, time to move has been over due long long time ago - I have raised my concerns to both the manager and corporate office - The first time I spoke to corporate was pertaining my lost package… See More
The Reserve at 77 Manager10/23/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. Parcel Pending is free to all residents!! Of course there is a fee if the package is not picked up within 5 days, it makes room for more secure packages to be delivered. Our office locations do not handle residents' mail, but I encourage you to contact the USPS if you are having issues. Our staff does not have keys or access to the mailboxes. After reaching out to Parcel Pending, they were certainly confused by these statements and encourage you to reach out to them for instructions. Please note we take all feedback as a better chance to serve you.

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Verified Resident 703792 2019 Recommended
Reviewed 10/07/2019
This is an affordable apartment community, there are a lot of families in the area, which means a lot of children. It definitely adds life to the community. However, when you move in expect to have multiple this wrong and don't expect this to be corrected… See More
The Reserve at 77 Manager10/08/2019

Thank you so much for taking the time to leave us a review. I am sorry that your experience with us has not been the excellent service we strive for. If there is anything we can do to improve your experience will you please let us know? Please make sure to come to the Clubhouse Grand Opening on October 17th, we would love to see you there!

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Verified Resident 697685 2019 Recommended
Reviewed 09/20/2019
Exelente ubicacion, muy tranquilo, los apartamentos se encuentran limpios lo unico que no me gusta es qe no encuentro lugar de estacionamiento x la tarde minimo deberian de dar un cajon por apartamento
The Reserve at 77 Manager09/25/2019

Thank you so much! We really appreciate your 5 star review! Please stop by the office and say hello, we would love to see you!

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Verified Resident 684748 2019 Recommended
Reviewed 08/23/2019
On move in day I drove 2.5 hours that morning and was informed at 8:58 am that I would not be able to get the keys to my apartment until after noon that day. So I had to buy locks to lock up the trailer so… See More
The Reserve at 77 Manager08/26/2019

Hello and thank you for your review! I am so sorry that the time of your move in was pushed back. We want your move in experience to be perfect, and occasionally we run into a repair or re-cleaning that causes a delay. I am sincerely sorry that you were delayed, and I appreciate you giving us the extra time we needed to make your new home welcoming. Please come by the office or call if there is anything I can do for you.

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Verified Resident 676069 2019 Not Recommended
Reviewed 08/08/2019
Staff is great & friendly but apt has issues which has taken all excitement out of the "new home" experience for my family. I am less than a week in and hoping things will be resolved, one issue was resolved that I appreciate. Hoping the same… See More
The Reserve at 77 Manager08/14/2019

Hello and thank you so much for your review! I am sorry that it has not been the five star experience that we strive for. If you are still having any issues, please call me as soon as possible at 913-631-7979. Thank you again for your review and I look forward to seeing you at our next resident event!

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Verified Resident 675066 2018 - 2019 Recommended
Reviewed 08/06/2019
After an apparent shuffle at the last minute, I have been pretty happy here. When I have had a maintenance problem, Mike and his team are quick to respond. The office staff is very friendly and easy to work with. I live right at the bottom… See More
The Reserve at 77 Manager08/14/2019

Thank you so much for reviewing our community. We are so happy that you love your new home. Make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!

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Verified Resident 674624 2019 Recommended
Reviewed 08/05/2019
great! i love my apartment. the unit im in isnt the newest or most updated, but i really enjoy the community and the layout that i have. this is the coziest apartment ive ever rented. i will continue to renew my lease as long as the… See More
The Reserve at 77 Manager08/14/2019

Thank you so much for your review! I am thrilled that you love your new home. We are so excited to have you with us for years to come. Please make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!

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Verified Resident 644470 2019 Recommended
Reviewed 05/24/2019
The apartment is nice and clean. The staff has been very responsive. The location has many restaurants within the area. The apartment is spacious and worth the rent. The energy usage is cheaper than other apartments I have lived in.
The Reserve at 77 Manager06/05/2019

Thank you so much for the 5 star review! We are so glad you are enjoying your new home, and look forward to seeing you at our next resident event! Thank you again!

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Verified Resident 639685 2019 Not Recommended
Reviewed 05/13/2019
It has been a week so far and my experience has been pretty disappointing. First, the apartment I received does not match the floor plan I applied for on their website; carpet floor in the living room that was advertised as hardwood, so false advertising. Second,… See More
The Reserve at 77 Manager06/05/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns.

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Verified Resident 638578 2012 - 2019 Not Recommended
Reviewed 05/10/2019
The only amenities offered are a swimming pool that has been out of commission for 3yrs with no subsidies offered, parking is horrible and the washers are tiny. Security systems that are totally unnecessary have been added and even if you don't use them you have… See More
The Reserve at 77 Manager06/05/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns. A construction team is currently working on renovating the clubhouse and swimming pool chich will be ready this season! A brand new fitness center will also be available when the clubhouse is completed.

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Verified Resident 632999 2019 Not Recommended
Reviewed 04/29/2019
I don't think you want me to tell about my experience here. I've had to put in an onder for maintenance more than 5 times in 2 months, aside from the fact that the washer and dryer Situation is RIDICULOUS, only 1 of 2 work and… See More
The Reserve at 77 Manager06/05/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns.

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Verified Resident 630157 2019 Not Recommended
Reviewed 04/22/2019
I just moved in so I don't think that I can accurately say anything positive or negative about this place yet. So I think it's kind of unfair. I am just trying to get to 200 characters so I can move on.
The Reserve at 77 Manager06/05/2019

I am very sorry that we did not exceed your expectations, which is what we strive for! Please call the office at 913-631-7979 and let me know how we can make this right. Thank you for taking time to leave a review, and I look forward to hearing from you.

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Verified Resident 627677 2019 Recommended
Reviewed 04/15/2019
So far, so okay. Typical apartment living includes loud neighbors, someone smoking weed, and unwanted leaflets left everywhere. The management company has been good so far. They get back to me promptly and things get done, even if they take a little time. My apartment itself… See More
The Reserve at 77 Manager06/05/2019

Thank you so much for the 5 star review! We are very excited to be completely smoke free by 2020, so hopefully that will take care of any rubbish our maintenance team does not get during the daily grounds inspections. We are so happy you love your apartment, and I really appreciate you taking the time to review our community. Make sure to come to the next resident event and say hello!

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Verified Resident 623926 2019 Recommended
Reviewed 04/05/2019
It's been great for the most part, other than move in. For whatever reason, my apartment was not cleaned between the last tenant and I and there seemed to be miscommunication between the staff that we talked to. They've handled it well though and it was… See More
The Reserve at 77 Manager04/15/2019

Thank you so much for the review. I apologize that your move in experience was not worthy of 5 stars. Thank you for allowing us to make it right. We hope you continue to have a great experience living here, and thank you again!

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Verified Resident 621153 2019 Recommended
Reviewed 03/29/2019
Very helpful staff and good prices for the upgraded units. Friendly community and neighbors. There is laundry available on site but not directly in the units and I found it to be good but kind of expensive. I am looking forward to living here for several… See More
The Reserve at 77 Manager04/03/2019

Thank you so much for your five star review! We are always happy to help with anything you need and hope that you stay with us for years to come! Please come to the next resident event and say hello!

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Verified Resident 617001 2019 Recommended
Reviewed 03/18/2019
All in all the people I have delt with at the reserve at 77 are all very nice. They were patient with me, as I asked a lot of questions, and helpful as well. I really liked the fact that they gave me an inspection sheet… See More
The Reserve at 77 Manager03/21/2019

Thank you so much for the excellent review! I am so glad that your move in was a pleasant one, and that you are happy in your new home. Please make sure to sign up to receive emails on the resident portal, so that you can make it to the next resident event! Thank you again and we are so happy to have you with us!

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Verified Resident 614270 2019 Recommended
Reviewed 03/11/2019
I just moved into these apartments last week & I have had a few issues with leaks & ripped flooring but I would say it is pretty normal stuff when moving into a new place. Melissa called me & was so kind & helpful with getting… See More
The Reserve at 77 Manager03/21/2019

Thank you so much for the review! I am so happy that I was able to help you, and sincerely appreciate you allowing me to do so. If you ever need anything please do not hesitate to contact me, or anyone on our team would love to help you. Bring puppy up to the office, we have treats, and would love to see you both!

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Verified Resident 611371 2019 Not Recommended
Reviewed 03/04/2019
Wishing that I never signed my lease. Apartment move in was delayed by 3 weeks. Finally, moved in and several apartment upgrades not completed. I've submitted service requests....still waiting. I feel that once the apartment received my money and signature or lease, I no longer became… See More
The Reserve at 77 Manager03/07/2019

Thank you for taking the time to leave a review, but I am very sorry you are unhappy so far. Please reach out to the office so that we can address any issues you are having immediately. I assure you that do matter! We care about our residents and want everyone to feel good about calling our community home. Please call 913-631-7979, and let me know how I can help! Thank you again.

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tytygarcia100 • Resident 2018 - 2019 Recommended
Reviewed 02/21/2019
The new maintenance guys are fantastic. The did a better job with the snow than I have ever had at an apartment complex and they fixed our sink the same day I called it. Everything is online which is great and I was having trouble with… See More
The Reserve at 77 Manager02/26/2019

Thank you so much for the review! I am so glad that you are happy with your home here in our community. We hope that you continue to call The Reserve at 77 your home for many years to come. Thanks again!

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Verified Resident 606273 2017 - 2019 Not Recommended
Reviewed 02/20/2019
Mostly unprofessional, no commitment to fixing maintenance issues, mold growth in the first apartment and now the current apartment we have rented at this location have caused myself and my toddler to get sick repeatedly.
The Reserve at 77 Manager02/24/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop in the office and speak with the Property Manager so she may address your concerns.

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Features & Amenities

Laundry

  • Laundry Facilities in Every Building
  • Laundry On-Site

General

  • 24-Hour Emergency Maintenance
  • Amble Walk-in Closet and Storage Space
  • BBQ and Picnic Areas
  • Bark Park
  • Black Appliances
  • Built-in Microwaves
  • Central Heat and Air
  • Clubhouse
  • Complimentary Google Fiber Internet Access
  • Dining Spaces
  • Excellent School District
  • Faux Wood Flooring
  • Fitness Center
  • Gas Range
  • Internet Cafe
  • Kitchen Pantries
  • Modern Cabinetry Available
  • Monitored Alarm
  • New Exteriors and Community Renovations
  • On-Site Maintenance
  • On-Site Management
  • Parcel Alert System
  • Playground
  • Premium Finishes
  • Private Balcony or Patio
  • Renovated Building Exteriors
  • Smart Thermostats
  • Smoke Free Community by 2020
  • Soccer Pitch
  • Two Tone Contemporary Paint Schemes

Pets

  • Dogs Allowed
    Comments: Large Dogs Accepted - Breed Restrictions Apply
  • Cats Allowed
    Comments: Large Dogs Accepted - Breed Restrictions Apply

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $814 - $1,112

  • SQ. FT.

    720

  • Available
    Avail.

    4 Units

  • Model

    A1

  • Price

    $904 - $1,198

  • SQ. FT.

    760

  • Available
    Avail.

    3 Units

  • Model

    A2

2 Bedrooms, 1 Bathroom

  • Price

    $857 - $1,230

  • SQ. FT.

    928

  • Available
    Avail.

    5 Units

  • Model

    B1

Disclaimer: Special, prices and availabilities subject to change.

Leasing

The Reserve at 77 – your private oasis in Lenexa KS, located close to everything that Kansas City has to offer. Offering 1 and 2 bedroom floorplan options, each with a private balcony or patio and includes free access to Google Fiber broadband internet. Select homes also feature premium interior finishes including resurfaced countertops, contemporary lighting throughout and dark hardwood inspired floors. The Reserve at 77 residents enjoy modern and fresh living spaces, plus an outstanding selection of amenities. These include a resort-style swimming pool with sundeck, BBQ and picnic areas for summertime cookouts, plus a resident clubhouse with business center. We also boast over 17 acres of green space for recreation and endless fun with your furry friends! Best of all - The Reserve at 77 is the location you will love in the heart of Johnson County. Make The Reserve at 77 your new home today - we are now under new management with more fantastic new renovations coming soon!

Management Company: BH Management Services, LLC

Office Hours Open Now!

  • Sunday: 01:00 PM - 05:00 PM
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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The Reserve at 77 Gallery

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Floor Plans

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The Reserve at 77 is a 720 - 928 sqft apartment in Lenexa in zip code 66216. This community has a 1 - 2 bedroom, 1 bathroom, and is for rent for $814 - $1,230. Nearby cities include Shawnee, Shawnee Mission, Merriam, Overland Park, and Olathe. 66214, 66214, 66203, 66216, and 66204 are nearby zip codes.

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  • Model

The Reserve at 77

Provided by Property Management

Management Photos (6)

  • (Manager photo uploaded on 04/10/2019) Image of The Reserve at 77 in Lenexa, KS
  • (Manager photo uploaded on 04/11/2019) Image of The Reserve at 77 in Lenexa, KS
  • (Manager photo uploaded on 10/29/2019) Image of The Reserve at 77 in Lenexa, KS
  • (Manager photo uploaded on 06/05/2019) Image of The Reserve at 77 in Lenexa, KS
  • (Manager photo uploaded on 06/05/2019) Image of The Reserve at 77 in Lenexa, KS
  • (Manager photo uploaded on 06/05/2019) Image of The Reserve at 77 in Lenexa, KS

Provided by Other Residents

Resident Photos (10)

  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 03/04/2010) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 10/08/2008) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 10/08/2008) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 04/08/2015) Image of The Reserve at 77 in Lenexa, KS
  • (Resident photo uploaded on 01/08/2019) Image of The Reserve at 77 in Lenexa, KS
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