What are noise levels like at The Reserve at 77?

The community is rated 3.8/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Reserve at 77?

The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is The Reserve at 77?

The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 50% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 179.75 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for The Reserve at 77, Lenexa, KS

Renter Ratings

Noise	N/A
Grounds	4
Safety	3.8
Office Staff	3.5
Maintenance	4
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	4

Manager's Review Engagement

Percentage of reviews responded to	50%

Manager's Review Reply Time

Average time to respond to reviews	179.75 days

Ratings & Reviews (167 Reviews)

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Ida_T362 • Resident • 2020

09/30/2020

its easier to contact the Whitehouse than it is to receive a call back or email from management. First email was 2 months ago that they ignored. They were quick to respond when it came to money but other than that, they dont do ----

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The Reserve at 77 Manager

10/14/2020

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to set up an appointment to speak with the Community Manager, so she may address your concerns. Our office staff sincerely care about your concerns and want your experience to be top notch.

Verified Resident 752139 • vrp • 2019 - 2020

03/13/2020

We have enjoyed our stay here at the apartment complex. The change in staff has been a positive thing that has helped us get not only work orders done, but also moving in a easy process. Aside from our neighbor noise above we are very happy… See More

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The Reserve at 77 Manager

03/20/2020

Thank you for taking the time to leave us such a positive review! We are excited to hear that you've had a good experience with our new staff. If there is anything else we can do for you, please do not hesitate to reach out to us through phone or email. Thank you, Stephanie Burge, Community Manager

Verified Resident 711265 • vrp • 2019 - 2020

02/18/2020

It was under construction for the first several months we were here, and a lot of staff changes have happened, the team is completely different than when we moved in 6 months ago. The apartments reflect the low rent, but can be homey if you want… See More

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The Reserve at 77 Manager

10/29/2019

Thank you so much for the wonderful review! I am so glad that you have been able to make your apartment feel like home. The updated apartments will still be available at the end of your current lease, if you would be interested in transferring to one. Please stop by the office for details and to say hello! Thank you again!

Verified Resident 521539 • vrp • 2017 - 2020

01/21/2020

I haven't had any problems since living here. Maintenance is great, they respond to issues quickly. The community is pretty quiet besides the doors close loudly. The new gym is great and I'm sure this summer will be nice when we get to use the pool… See More

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The Reserve at 77 Manager

08/31/2018

Hello and thank you for your valued feedback! We are sorry to hear that your move in experience was not the 5 star one for which we strive, and we will continue to work on improving your experience. Please feel free to contact us at the office so we can resolve any maintenance items that persist. Again, thank you for your valued feedback and we look forward to having you as a resident for years to come!

Verified Resident 735168 • vrp • 2019 - 2020

01/17/2020

I just have one week here. I like the apartment, the area, everything. I feel safe and relax. I go to the gym and like it so I cancel my membership at the other gym. I feel at home. They clean the parking fast when is… See More

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The Reserve at 77 Manager

01/13/2020

Thank you for taking the time to review Reserve at 77. It's great to hear you are enjoying your new apartment home and love the amenities! Please reach out to the Community Manager if any issues arise in the future. Thanks again!

Verified Resident 636478 • vrp • 2019 - 2020

01/03/2020

The people that work in the office are really nice and are always willing to help in any way that they can. The maintenance team however is an issue. They have walked into our apartment at least three times without notice and all three times my… See More

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The Reserve at 77 Manager

01/08/2020

Thank you for taking the time to review Reserve at 77. It's great to hear you are enjoying the friendly office staff. Please let the office staff know if you would prefer a phone call prior to our maintenance team completing a request in your apartment home. We appreciate you as a resident!

Verified Resident 577488 • vrp • 2018 - 2019

12/23/2019

We have bad neighbors who threaten us, low quality renovations and there are lots of maintenance repairs needed. However, management has been doing there best to bring some helpfulness to things they can do something about.

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The Reserve at 77 Manager

12/05/2018

Thank you very much for taking the time to review our community. If there is ever an area of the community that needs our attention, please call the office so that we can take care of it. We love our four legged residents (they love our new bark park), but sometimes they can be messy. If you see an area that a resident missed when cleaning up after their pet, please let us know. We hope to have you as a resident, so you can see continue to see our improvements, and for many years to come! Thank you again!

Verified Resident 447682 • vrp • 2017 - 2019

12/19/2019

Bullying, badgering from the office staff. They treat us as though they have all freedoms, and we are simply forced to go along with whatever they want to charge us for. I am a college-educated, hardworking 60-year-old single woman who is self-sufficient, but the staff here… See More

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The Reserve at 77 Manager

02/14/2018

Thank you for your review of our community! We apologize that you have had some issues, but are glad that the overall experience is positive! Please contact the office so that we can resolve any issues that you may have.

Verified Resident 719865 • vrp • 2019

11/20/2019

It was fine but I think I accepted it to be a lot more simpler and exciting. The staff was nice but I felt like was quite a bit of miscommunication and that once I signed my paper I was kinda left in the dust. Overall… See More

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The Reserve at 77 Manager

11/21/2019

Thank you so much for the great review! We never want anyone to have less that a perfect experience. Will you please call the office or stop by so I can address any concerns you have? Our door is always open and we live for the opportunity to make our residents happy! Thank you again and I hope to see you soon.

Verified Resident 717916 • vrp • 2018 - 2019

11/14/2019

This rental stay has been less than enjoyable. The maintenance staff seems to not care about anything, especially the things going on in my apartment, currently. I have several health hazardous issues going on in my apartment and it seems nobody cares.

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The Reserve at 77 Manager

11/17/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. OUr office and maintenance staff sincerely care about your concerns and want your experience to be top notch.

Verified Resident 712096 • vrp • 2019

10/31/2019

We were in a position that needed an apartment in an emergent situation. Reserve staff (Michaela) was AWESOME. She responded to all my questions with in an hour after we had left the office. Everything else was done online. Super kind staff and enjoyed meeting our… See More

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The Reserve at 77 Manager

11/04/2019

We are so happy to have you with us, and that you love your apartment. We are HUGE pet people and are always so excited to meet our four legged residents. Please make sure to come visit us in the office as often as possible. Thank you for the amazing review!

David737 • Resident • 2019

10/26/2019

My friend moved in here last year, and I just got a two bedroom last month. The apartments are nice for an older community. The office girls are cool, and they didn't turn me down because of my 82 pound dog. I haven't really had any… See More

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The Reserve at 77 Manager

10/27/2019

David thank you! We really appreciate you posting an awesome review, and telling everyone how great the Reserve at 77 is! I know I already told you, but we would love to see you and the puppy in the office. Stop by on October 31st, and we will have Halloween treats! Thank you again!

Aka_N • Resident • 2012 - 2019

10/22/2019

I have lived here from 2012 may be 2011, time to move has been over due long long time ago - I have raised my concerns to both the manager and corporate office - The first time I spoke to corporate was pertaining my lost package… See More

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The Reserve at 77 Manager

10/23/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. Parcel Pending is free to all residents!! Of course there is a fee if the package is not picked up within 5 days, it makes room for more secure packages to be delivered. Our office locations do not handle residents' mail, but I encourage you to contact the USPS if you are having issues. Our staff does not have keys or access to the mailboxes. After reaching out to Parcel Pending, they were certainly confused by these statements and encourage you to reach out to them for instructions. Please note we take all feedback as a better chance to serve you.

Verified Resident 703792 • vrp • 2019

10/07/2019

This is an affordable apartment community, there are a lot of families in the area, which means a lot of children. It definitely adds life to the community. However, when you move in expect to have multiple this wrong and don't expect this to be corrected… See More

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The Reserve at 77 Manager

10/08/2019

Thank you so much for taking the time to leave us a review. I am sorry that your experience with us has not been the excellent service we strive for. If there is anything we can do to improve your experience will you please let us know? Please make sure to come to the Clubhouse Grand Opening on October 17th, we would love to see you there!

Verified Resident 697685 • vrp • 2019

09/20/2019

Exelente ubicacion, muy tranquilo, los apartamentos se encuentran limpios lo unico que no me gusta es qe no encuentro lugar de estacionamiento x la tarde minimo deberian de dar un cajon por apartamento

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The Reserve at 77 Manager

09/25/2019

Thank you so much! We really appreciate your 5 star review! Please stop by the office and say hello, we would love to see you!

Verified Resident 684748 • vrp • 2019

08/23/2019

On move in day I drove 2.5 hours that morning and was informed at 8:58 am that I would not be able to get the keys to my apartment until after noon that day. So I had to buy locks to lock up the trailer so… See More

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The Reserve at 77 Manager

08/26/2019

Hello and thank you for your review! I am so sorry that the time of your move in was pushed back. We want your move in experience to be perfect, and occasionally we run into a repair or re-cleaning that causes a delay. I am sincerely sorry that you were delayed, and I appreciate you giving us the extra time we needed to make your new home welcoming. Please come by the office or call if there is anything I can do for you.

Verified Resident 676069 • vrp • 2019

08/08/2019

Staff is great & friendly but apt has issues which has taken all excitement out of the "new home" experience for my family. I am less than a week in and hoping things will be resolved, one issue was resolved that I appreciate. Hoping the same… See More

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The Reserve at 77 Manager

08/14/2019

Hello and thank you so much for your review! I am sorry that it has not been the five star experience that we strive for. If you are still having any issues, please call me as soon as possible at 913-631-7979. Thank you again for your review and I look forward to seeing you at our next resident event!

Verified Resident 675066 • vrp • 2018 - 2019

08/06/2019

After an apparent shuffle at the last minute, I have been pretty happy here. When I have had a maintenance problem, Mike and his team are quick to respond. The office staff is very friendly and easy to work with. I live right at the bottom… See More

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The Reserve at 77 Manager

08/14/2019

Thank you so much for reviewing our community. We are so happy that you love your new home. Make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!

Verified Resident 674624 • vrp • 2019

08/05/2019

great! i love my apartment. the unit im in isnt the newest or most updated, but i really enjoy the community and the layout that i have. this is the coziest apartment ive ever rented. i will continue to renew my lease as long as the… See More

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The Reserve at 77 Manager

08/14/2019

Thank you so much for your review! I am thrilled that you love your new home. We are so excited to have you with us for years to come. Please make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!

Verified Resident 368925 • vrp • 2016 - 2019

06/14/2019

My doughter and my litle babe my girl friend the love leave on the aparments the reserver77 is good price good service my famili the love it clean area big space parking the fix any problems 24/7 any time

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Verified Resident 495782 • vrp • 2018 - 2019

05/27/2019

The management here is great! They are all very nice. They get to your problems right away. I would recommend this place to a friend. The only downfall is the maintenance. Seems like they dont care. They dont fix it to great standards.

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The Reserve at 77 Manager

06/14/2018

Thank you very much for taking the time to review our property! We appreciate your kind words, and we're so happy to hear that you are enjoying the renovations happening throughout the community.

Verified Resident 644470 • vrp • 2019

05/24/2019

The apartment is nice and clean. The staff has been very responsive. The location has many restaurants within the area. The apartment is spacious and worth the rent. The energy usage is cheaper than other apartments I have lived in.

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The Reserve at 77 Manager

06/05/2019

Thank you so much for the 5 star review! We are so glad you are enjoying your new home, and look forward to seeing you at our next resident event! Thank you again!

Verified Resident 639685 • vrp • 2019

05/13/2019

It has been a week so far and my experience has been pretty disappointing. First, the apartment I received does not match the floor plan I applied for on their website; carpet floor in the living room that was advertised as hardwood, so false advertising. Second,… See More

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The Reserve at 77 Manager

06/05/2019

Verified Resident 638578 • vrp • 2012 - 2019

05/10/2019

The only amenities offered are a swimming pool that has been out of commission for 3yrs with no subsidies offered, parking is horrible and the washers are tiny. Security systems that are totally unnecessary have been added and even if you don't use them you have… See More

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The Reserve at 77 Manager

06/05/2019

Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns. A construction team is currently working on renovating the clubhouse and swimming pool chich will be ready this season! A brand new fitness center will also be available when the clubhouse is completed.

Verified Resident 632999 • vrp • 2019

04/29/2019

I don't think you want me to tell about my experience here. I've had to put in an onder for maintenance more than 5 times in 2 months, aside from the fact that the washer and dryer Situation is RIDICULOUS, only 1 of 2 work and… See More

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The Reserve at 77 Manager

06/05/2019

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry Facilities in Every Building

Laundry On-Site

General

24-Hour Emergency Maintenance

Amble Walk-in Closet and Storage Space

BBQ and Picnic Areas

Bark Park

Black Appliances

Built-in Microwaves

Central Heat and Air

Clubhouse

Complimentary Google Fiber Internet Access

Dining Spaces

Excellent School District

Faux Wood Flooring

Fitness Center

Gas Range

Internet Cafe

Kitchen Pantries

Modern Cabinetry Available

Monitored Alarm

New Exteriors and Community Renovations

On-Site Maintenance

On-Site Management

Parcel Alert System

Patio

Playground

Premium Finishes

Renovated Building Exteriors

Smart Thermostats

Smoke Free Community by 2020

Soccer Pitch

Two Tone Contemporary Paint Schemes

Pets

Cats Allowed
Comments: Large Dogs Accepted - Breed Restrictions Apply

Dogs Allowed
Comments: Large Dogs Accepted - Breed Restrictions Apply

Leasing:

**We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.**The Reserve at 77 – your private oasis in Lenexa KS, located close to everything that Kansas City has to offer. Offering 1 and 2 bedroom floorplan options, each with a private balcony or patio and includes free access to Google Fiber broadband internet. Select homes also feature premium interior finishes including resurfaced countertops, contemporary lighting throughout and dark hardwood inspired floors. The Reserve at 77 residents enjoy modern and fresh living spaces, plus an outstanding selection of amenities. These include a resort-style swimming pool with sundeck, BBQ and picnic areas for summertime cookouts, plus a resident clubhouse with business center.

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