Review History for Verified Resident 914493

WaterSide Residences on Quivira


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Resident 914493

Verified Resident 2018 - 2021

6/9/2021

Amenities are regularly unavailable or don't work. (Broken door on tanning bed, room is not ever properly cleaned, tv in movie room not working for over a month, pool area closed off, fireplaces not working for part of multiple summers, etc). Insect infestation is disgusting and a major concern. Buildings are not checked daily for cleanliness, trash being left out, animal urine or feces in hallways and elevators, vandalism to walls in basement level hallway, etc. Newer staff members are kind and pleasant. Maintenance is always courteous and friendly. Management has been reasonably accommodating and helpful regarding covid-related rent struggles. Pros still outweigh the cons, but only barely. Monitoring the cleanliness of buildings and bug problems would make an enormous difference in my satisfaction with the property.
    Manager

    6/16/2021

    WaterSide Residences on Quivira
    Thank you for taking the time to share your honest feedback! We do work with vendors for both pest control and cleaning, so if you notice a particular issue, we would love to hear about it. Our team is always striving to provide a 5-star experience, so if there is a particular issue that we can work toward resolving, we are happy to help!
    2 Previous Reviews

    Previous Review

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    Resident 747622

    Verified Resident 2017 - 2021

    2/24/2021

    Not luxury living. Building interiors are not maintained. Walls are badly damagedâ?? scratched, scuffed, and mismatched touch-up paint. Cleaning crews show up 1/3 of the time, so if I want the floors in my building vacuumed, I have to call and complain. There is a silverfish infestation. Itâ??s disgusting finding insects in my pantry, clothing, books, and having to kill several crawling on walls and ceilings daily. These issues have been reported regularly for over 3 years and virtually nothing has changed.
      Manager

      2/25/2021

      WaterSide Residences on Quivira
      Good Morning, thank you for your feedback. I am so sorry to hear of the inconveniences you are facing. We have not been notified of a Silverfish infestation or other insect concern. I would be happy to call out our pest control company, Blue Beetle for you, so that they can come and inspect and treat if necessary. Our cleaning company cleans all of our buildings several times a week. We continue to touch up paint and scuff marks throughout our buildings and will be completely re-painting all 12 buildings in 2021! If you would like to reach out to me directly, I can be reached at 913-871-0039 or watersidemgr@blockmultifamily.com. I look forward to hearing from you.

      Previous Review

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      Resident 747622

      Verified Resident 2017 - 2020

      2/25/2020

      Property amenities and size of Apts are great. Some signs of shoddy workmanship when building, but nothing unexpected for apartment living. Unfortunately, the buildings are not kept clean or properly maintainedâ?? To the point where it is an embarrassment when I have guests, and I will not be renewing my lease after three years. This is not â??luxuryâ?? living. Park Place has comparable rents, and their properties are exceptionally maintained at all times.
        Manager

        2/28/2020

        WaterSide Residences on Quivira
        Hello, thank you for sharing your feedback, we greatly appreciate it as it only helps us improve our level of service. I am very sorry to hear of the frustrations you have had with Waterside Residences. If you have any further feedback or questions, please feel free to contact me at 913-871-0039. We wish you the best of luck in your new home!

        Review 145 out of 219

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        WaterSide Residences on Quivira

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