They are hateful. I reported that the air conditioner was broken for the the last three weeks. Was told that they didn't have time, they bought over a window cooler, that makes sure noise that I have been to the emergency twice with migraines and now "the part was ordered, what do you want be to do about it, if if so hot then you can move in with a friend", I checked with electric company and bill is over $500 for the month. I asked for the management company number so that I could make a complaint and was told, "that didn't matter, they won't take you call, they only take a complaint form", "If you say that its (air conditioner) making you sick then we'll shut the air conditioner down and take it out!".