I unfortunately have lived at Hawthorne on the Lake for almost 2 years and I too have hated every minute of it. Katie and Kristin provide the worst customer service I have ever experienced. They lack professionalism and compassion. I have tried to get their managers' name and was told "they are the managers."
The apartments are old and dirty. Before we even moved in we had to shampoo the carpet twice before it came clean, on our own dime. There was MOLD on our windows, which took days for maintenance to remove. We had another maintenance issue, deeming our apartment uninhabitable for 1 week while they drug their feet "fixing it." I would advise anyone who is looking for a place to live to look elsewhere.