Currently a resident here. All utilities are included, but to an extent they control them. Their heating/cooling system is one or the other. So on April 22nd or so, they shut off the heat and turned on the AC. So if we get a cold night, you are SOL because you can't turn on the heat. Before they switched to A/C in April, if we had a hot day, we were SOL because you can't turn on the A/C. Now that we are in full AC weather, mine hasn't worked properly since they turned it on. They earliest it is going to be fixed is June 20th. So by the time my AC is working properly, I will have gone a month without it. The management company won't give us any sort of credit because "they have done all they can". That is a load, because we reported it not working MULTIPLE times before they FINALLY ordered a new unit. If they had ordered a new one right away, it would be fixed by now. Not to mention the lease specifies that they supply the heat/AC. They can not live up to there end, but if I stopped paying rent they would kick me out. Doesn't seem fair. Not to mention I have on multiple occasions submitted a request for them to spray for bugs and it still hasn't been done. DO NOT LIVE HERE!!!!!!!