Savoy

Hi Chanelle, we have had multiple conversations with you regarding the noise issue. We have also called your neighbor multiple times and have sent multiple noise complaint notifications to them. It is not that there is nothing we can do; we are doing everything in our power to try to help resolve this issue. As we've discussed several times, due to the nature of the noise, there is only so much that can be done. That being said, we want everyone to be happy and comfortable at Savoy. For that reason, we have continued to contact your neighbors to try to help. The advice to meet with your neighbors with a member of management present was simply a suggestion in hopes that they would better understand your perspective of the noise. Regarding your other concerns, fire place tools are just like any other items that our residents have to provide for themselves and we are not required to provide fire extinguishers. I will drive through your area tonight to assess the lighting and see if anything needs to be added. I am glad to hear that you have been happy with maintenance because that is a very important part of being comfortable in your home. Thank you, Ashley Williams - Business Manager

Thank you so much for the great review! I will pass your kudos along to Sagan. It is great to hear that you had such a good experience with us! Ashley Williams - Business Manager

Thank you so much for the great review! I'm glad to hear you are happy with our road improvements! Ashley Williams - Business Manager

Thank you so much for the great review! Ashley Williams - Business Manager

I'm sorry you have not had a great experience with us. I have, and will continue to address any pool issues. You are welcome to call the office and ask to speak with the manager regarding your electric bills. If there is something wrong I would definitely like the opportunity to fix it. Thank you, Ashley Williams - Business Manager

I'm sorry you haven't had a great experience with us although I do appreciate you mentioning our amazing maintenance team. I will talk with maintenance to ensure the dumpster lids are getting opened as regularly as possible in an attempt to make that part of your stay a little better. If you do not experience improvement, please don't hesitate to notify us. Also, please let me know if there is anything else I can do to make your stay at Savoy more pleasant! Thank you, Ashley Williams - Business Manager

Thank you for the great review! Let us know if there is anything specific you mean by updating the kitchen, we are always open to suggestions. Ashley Williams - Business Manager

Thank you so much for the great review! Ashley Williams - Business Manager

I'm glad to hear that you are pleased with the road work! Thank you so much for the great review! Ashley Williams - Business Manager

This is such a great review! I'm so glad you are happy at Savoy and hope you stay with us for as many years (or more) as you stayed at your last home. Don't hesitate to let us know if there is anything we can do to try to help with the noise. Thank you for taking the time to give us this awesome review! Ashley Williams - Business Manager

Thank you for the great review! Ashley Williams - Business Manager

Thank you so much for the great review! Ashley Williams - Business Manager

Thank you for the great review! Ashley Williams - Business Manager

I apologize if your maintenance requests have not been completed in a timely manner. If you would like to address that further, please let us know. We can also put you on pest control any time you need it! Just give us a call and we'll add you to the list. Thank you for the great review! Ashley Williams - Business Manager

If you ever have concerns regarding your renewal pricing, please contact the office and let us know how we can help. Thank you for the review! Ashley Williams - Business Manager

I'm glad to hear that your experience has been positive for the most part. I have addressed your concern regarding the cleanliness of the pool amenity with my maintenance staff so I do hope that improves for you. Please don't hesitate to let us know if this continues to be an issue. Thank you for the review! Ashley Williams - Business Manager

I would like to know how we can make your experience better than 3 stars. Please contact the office to discuss any concerns. Thank you for the review! Ashley Williams - Business Manager

Thank you so much for the great review! Ashley Williams - Business Manager

I'm sorry you've had a mediocre experience with us. We complete regular light checks so I would like to know more regarding your lighting concerns. Please call the office and ask to speak with the manager. Thank you, Ashley Williams - Business Manager

Thank you for the great review! Ashley Williams - Business Manager

I'm sorry you've had a mediocre experience with us. If you would like to discuss anything further, you are welcome to call the office and ask to speak with the manager. Thank you, Ashley Williams - Business Manager

I'm glad to hear that you are happy with our service and the community overall. If there is anything I can do to make your experience more than just okay, please let me know! Thank you, Ashley Williams - Business Manager

Thank you for the great review! Ashley Williams - Business Manager

We will look into some of your suggestions. Let us know if you would like us to assess your carpet. Thank you for the great review! Ashley Williams - Business Manager

Thank you for the great review! Ashley Williams - Business Manager